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How to Install & Setup the Adjust Ads Integration

Setup Adjust in SprinklrBelow are the steps you need, to ensure a seamless integration between Sprinklr and Adjust, which will help you understand the data in a unified view.Step- 1 Before You BeginProvide below Details to your Success Manager​TermsWhere It Can Be FoundAPI Token Login to your

marketing

Knowledge Base Article

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Setting Up Adjust

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Custom Fields Monitoring and Alert System

The custom field monitoring and alert system in Ads Manager Assistant proactively scans ad entities and identifies anomalies in untagged custom fields (CFs). It uses historical data and compares neighbouring entities to spot inconsistencies, helping users maintain consistent and accurate custom fiel

marketing

Knowledge Base Article

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Ads Manager Copilot

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Inbound Reporting Value Realisation

UseOpportunityValueVisualize inbound sentiment using Sentiment and Inbound Count.Understand how customers are typically interacting with your brand when they send an inbound message. For even more granularity, break sentiment out by message type. More often than not, publicly available comments/repl

social

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

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Sub-categories

The Sub-categories widget allows users to browse topics in a particular category. This widget is ideal for users who want to explore content that is relevant to a specific category. This widget simplifies navigation by allowing users to search for a sub-topic falling under a broad category in an org

Service

Knowledge Base Article

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Widget Library

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How to Use Ads Macros to Set, Remove, or Merge Custom Field Values on Ads

Using macros, you can add, remove, merge, or Custom Fields on various entities. Using these macro actions, you can automate manual actions to change Custom Fields on messages, assets, and other entities with single-click actions, saving time and reducing clicks.Before You BeginEnsure that you'v

marketing

Knowledge Base Article

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Advanced Use Cases

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NavBar

The Navigation Bar Widget is an essential feature that enables users to create a user-friendly navigation menu for their community page. This widget makes it easy for users to explore the content on the community page effortlessly. It offers several configuration as listed below.​Description: Widge

Service

Knowledge Base Article

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Widget Library

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Paid Rule Action Assignment Duration

Define durations for the rules you create in the rule engine based on which your rules will trigger periodically.​In Paid Rules, there are certain actions that one doesn't want to be executed with every successful run of the Rule Engine. For example, if you increase the bid by 10%. Then, with every

26.1

marketing

Updated Article

Advertising

+2

Knowledge Base Article

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Paid Rule Properties

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FAQs on Smart Comprehend

Below are some frequently asked questions regarding Smart Comprehend:What are the channels and languages supported for Smart Comprehend?Smart Comprehend is available for the following channels: Sprinklr Voice, Sprinklr Live Chat, Facebook, Instagram, LinkedIn, WhatsApp Business, Email, and X. It is

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Smart Comprehend

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Guided Workflows on Community

Guided Workflow feature is designed to enhance customer self-service by enabling easy creation and deployment of step-by-step workflows on websites or mobile apps within communities. This empowers customers with more digital self-service options to resolve their inquiries independently, without the

Service

Knowledge Base Article

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Native Sprinklr Integrations

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Manage Segment

Business problemOnce the segments are created, calling can take place on them based on the configurations specified in the campaign itself. In order to utilize the data present in the segments better, there is a need to perform actions on the segment. These actions could range from reconfiguring the

Sprinklr Service

Voice Campaigns

segment

20.10

+3

Knowledge Base Article

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Manage Leads

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ACW Redial

In customer service interactions, it’s not uncommon for calls to be unintentionally disconnected. To address this, the Redial feature within the After Call Work (ACW) phase enables agents to reconnect with customers without initiating a completely new call. This functionality allows agents to quickl

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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ACW Redial

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Customer Facing Guided Workflow

OverviewGuided Workflows can be embedded in external systems (including brand websites, mobile apps, and knowledge bases) to empower customers to resolve queries or complete tasks on their own. These workflows enhance customer self-service by providing structured, step-by-step guidance tailored to e

Service

Knowledge Base Article

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Types of Guided Workflows

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How to Configure Auto Boost Posts based on Weather

This article will give a basic example of how Posts can be automatically boosted by the Rules Engine based on their organic performance. For details of the conditions and actions possible, see here . For example, you can add to an existing Paid Initiative, send for approval, apply Custom Fields, etc

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configurations

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Read Receipts for Amazon SES Emails

If your brand is utilizing Amazon SES for email services, you can enhance your experience by subscribing to outbound email events. This can be done through the AWS console for the specific email ID/domain, and the information can be accessed either on the UI or via API using webhooks. To initiate th

Service

Knowledge Base Article

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Read Receipts

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Automatically Revoke and Reinstate Users via SFTP

OverviewMany organizations use SFTP uploads as the source of truth for determining Advocacy user eligibility. Previously, the SFTP sync process updated only the users included in the uploaded file. If an existing user was missing from the file, the system did not take any action.This enhancement int

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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User Management

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Account Addition - Yotpo

We have integrated our Sprinklr platform with Yotpo, a B2B software platform designed to help businesses collect, manage, and utilize customer reviews, ratings, photos, and videos to drive engagement. This integration empowers you to seamlessly monitor, engage with, and moderate customer-generated c

social

Knowledge Base Article

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Account Addition - Yotpo

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How to get started with Benchmarking?

Competitive Insights & BenchmarkingCollecting and analyzing competitor data is a time-intensive and often challenging task for brand managers, marketing teams, content creators, and market researchers. These personas face multiple challenges while trying to conduct competitive analysis on social

Insights

Benchmarking

Get Started with Benchmarking

Knowledge Base Article

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What is Benchmarking?

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Automated Checklist Rule: Functionalities

Edit the Rule NameEdit the rule name by simply navigating to the top left corner of the canvas.Clone or Delete a RuleFor further actions, such as deletion or creating a copy, utilize the options available in the top right corner. Deleting the rule deletes it from all the audit checklists where it is

Service

Knowledge Base Article

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Checklist Rules

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Tasks Routing by Sprinklr AI Agent

When a user is engaged in a particular task and asks a question that relates to a different task, the Sprinklr AI Agent automatically detects the context switch. It then prompts the user with a choice—whether to continue with the current conversation or switch to the new task. ​Note: For the Sprinkl

Knowledge Base Article

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Tasks

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Campaign Live Monitoring

This is a live monitoring report drafted for the Campaign Manager persona. While the campaign is marked Active, this report provides the count of Agents in each state. Values Plotted:Campaign Talking : Number of agents currently in the talking state for the Campaign marked.Campaign Idle: Number of a

Service

Knowledge Base Article

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Reporting & Analytics