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Data Onboarding using S3 Connector

Marketers have a high volume of customer data that is difficult to manage and integrate for their customer experience efforts. Sprinklr offers secure and scalable data onboarding using one-time S3 configuration to import any amount of data. For recurring uploads, automation can be set up to push the

experience:space

Importing Profiles

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product:platform

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Knowledge Base Article

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Integration Guides

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Sprinklr 17.1.0 – Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!​Navigation TipsRead through the release notes below, or you can

17.1 Release Notes

17.1 New Capabilities

17.1 New Features

17.1 Modern Research Release Notes

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v17.1.0 (January)

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iOS - v12.0.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Service

Knowledge Base Article

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Older Versions

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Create and Target Email Newsletter (Advocacy)

What are Email Newsletters? Email Newsletters act as a communication bridge. Through these, organizations can seamlessly relay timely updates, shareable content, and insights directly to their Advocates, ensuring they remain engaged and informed. Inclusions in Email Newsletters Trending/Latest posts

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Email Newsletters (Advocacy)

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User Data Retention​

IntroductionUser Data Retention—This feature drives value by aligning with GDPR Data protection standards, ensuring clients' confidence in their data’s strict privacy, and forging trust with Sprinklr within the European region.​User Data Retention automatically masks or deletes u

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Knowledge Base Article

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Others

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When to use Alerts?

As a Supervisor, you need to monitor your agents and the assigned cases to them in order to deliver best to your customers. There are always some situations that require special attention like high case traffic from a particular channel, large number of missed calls in a queue, high waiting time of

Service

Knowledge Base Article

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Alerts Monitoring

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Automating Sub Campaign Creation Using the Rule Engine

Overview You can automate the process of creating Sub Campaigns by specifying certain criteria or conditions under which Sub Campaigns can be created. You can set a start and end date for your Sub Campaign, give it a name, and set custom properties. You can also let the Sub Campaign inherit its prop

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marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Sub-Campaign Rules

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Create a New Portfolio

OverviewPortfolios are a collection of Projects sharing a common thread. Portfolios can be created by anyone with the Create Portfolio permission. You can create Portfolios through the Portfolios window. Create a Portfolio1. Navigate to the Portfolios window in Project Management by clicking the Por

PM_PORTFOLIOS

marketing

PM_GENERIC

PM_POPULAR

Knowledge Base Article

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Platform Basics

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Publish a 1 Click Ad Buy within Sprinklr Distributed

The 1 Click Ad Buy feature within Sprinklr Distributed allows admins to set up the configuration for Ad campaigns and create an Ad Buy to ensure that all the campaign creators (Distributed users) use the pre-configured values and communicate and advertise at a local level. The Distributed User has t

Create A 1 Click Ad Buy within Sprinklr Distributed

1 Click Ad Buy

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Knowledge Base Article

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Advertising & Marketing (Distributed User)

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Create LinkedIn Audience Studies

Audience Studies provide real-time insights into how audiences engage with content and brands on LinkedIn. Business use caseKnow your audience and what matters to them: Gain insights into demographics, company & industry and skills distribution of your target audience to effectively tailor your

Insights

Create LinkedIn Audience Studies

Knowledge Base Article

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Create Audience Studies to understand your audience better

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URL Shortener in Distributed

The URL Shortener is a tool that reduces the length of your URLs, making them more manageable and aesthetically pleasing. This feature is useful particularly for social media posts where character limits are a concern. When using the URL Shortener in the Publisher, your links will be automatically s

social

Social - SES

DST - SES

Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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Add Adobe Firefly as a Provider in AI+ Studio

Adobe Firefly integration in Sprinklr enables users to generate AI-powered images directly within Sprinklr using natural language prompts. By leveraging Adobe Firefly’s generative AI capabilities, users can quickly create images to support customer engagement, marketing campaigns, and social publish

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marketing

Insights

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Knowledge Base Article

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Add Support for Adobe Firefly

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Configure Assign Agent Node in IVR

The Assign Agent Node in the IVR builder is used to route calls to a live agent or create a task for agent handling. It provides flexibility to define agent preferences, queue settings, and call behavior during assignment.PrerequisitesBefore configuring the IVR node, ensure the following requirement

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Sprinklr Service

New Article

Service

Knowledge Base Article

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How to Setup Business Logic

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Update customer information

An ACW is a form that an agent needs to fill after disconnecting the call to capture vital information from the call. ACW may include tasks such as taking call summary, updating customer information in the CRM, scheduling a callback, sending follow up emails, updating customer details in the Sprinkl

Service

Knowledge Base Article

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Update customer information

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Chat Trigger Icon

The Live Chat trigger icon is the clickable icon displayed on your website that users click to start a chat session.Icon LogoYou can choose from 6 predefined icon logos or upload a custom icon under "Image". The 6 predefined icon logos can be found under Styling > Chat Trigger Icon >

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Sprinklr Service

20.7.1

20.10

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Knowledge Base Article

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Chat trigger icon

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Filters and Filter Groups in Task Views

OverviewFilters and Filter Groups enable you to sort and filter Tasks based on specific criteria. When viewing large or complex Projects with multiple Tasks, you can use Filters to view only relevant Tasks and minimize confusion. You can filter Tasks based on status, priority level, custom fields, o

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

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Knowledge Base Article

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Manage Task Views

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Care Console Components

Care Console offers omnichannel interaction within one platform. Agents can interact with customers and switch quickly between channels, easily manage calls, emails, web chat and social media interactions from one screen.​Access Care ConsoleTo access Care Console, follow these steps:1. Click the New

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Introduction to Unified Agent Desktop

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How to Use Agent Monitoring?

The Agent Monitoring screen provides supervisors with a comprehensive view of their team's status and activity. Supervisors can monitor their agents' availability, current cases, and activities in real-time, allowing them to proactively manage and support their team. Supervisors can monitor agents f

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Sprinklr Service

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Knowledge Base Article

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How to use Agent Monitoring?

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Setting Up AI for Routing

In today's fast-paced business landscape, delivering exceptional customer service is essential for success. AI-powered smart routing, such as Sprinklr’s Smart Pairing, is a game-changer in the world of customer support. This feature leverages customer data and AI algorithms to intelligently match un

Service

Knowledge Base Article

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Using AI in routing

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Create a Link Type Post in Advocacy

Link-type posts are the type of posts that are created using only a Link (URL) and they don’t contain any explicitly added Image/Video. How Link Type posts are different from Media Type Posts The most striking difference between Link-type posts and Media-type posts is the availability of Share funct

Advocacy

Advocacy - SES

social

Social - SES

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Knowledge Base Article

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Content Curation