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Add a Status

Click the New Tab icon  and select Settings under the Social Core Cloud.   Next, click Status.   In the upper right corner, click Add Status.   Enter a Status Name and a Display Name.   Select

experience:space

marketing

Insights

article:howto

+6

Knowledge Base Article

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Add a Status

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Restrict Login Access to IP Address at User-level

You can now restrict login access to the Sprinklr platform to specific IP Addresses at the User level. All the users on whom the restriction is applied can log in from specific IP address only when trying to login to Sprinklr. For example, if you want your employees to work only from offic

experience:space

cloud:core

marketing

Insights

+7

Knowledge Base Article

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Restrict Login Access to IP Address at User‑level

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Enable Monday to Friday View in the Editorial Calendar

Users can customize the days of the week visbible in Editorial Calendar as per your requirements. In many locations, the work week starts on Monday and ends on Friday, this feature on enablement will display on the working days of the week i.e. Monday to Friday. Customizing the week's days disp

marketing

Knowledge Base Article

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Calendar Views Customization

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Troubleshooting

Conversation after deflection not getting associatedThis happens in the Livechat when link asset which is supposed to be published via a canned response is instead sent by agent using "Send a link". To confirm this, click on the published link and verify whether the opened page contains th

Service

Knowledge Base Article

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Troubleshooting

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Share Production Dashboard

In this article, you will learn how to Share a Production Dashboard Internally with User/User Groups and Workspaces. Share the Production Dashboard InternallyClick on the Options icon in the top right corner of the window.Click on the Share Dashboard Option in the dropdown menu. Fill in the detai

marketing

Production Dashboard Actions

Production Dashboard

share dashboard

Knowledge Base Article

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Imports and Exports

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About Facebook Advertising

With more than 2.8 billion active users each month, Facebook is one of the most widely used social networking sites in the world. Due to the large audience it provides, it makes for a great platform for advertising. Why Advertise on Facebook?Facebook Advertising has a number of advantages that make

marketing

Knowledge Base Article

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Getting Started

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Slack Integration for Smart Sprinklr Alert Notifications

Sprinklr integrates with Slack to enable the social team to easily see Sprinklr impactful content in a connected Slack channel. The Sprinklr and Slack integration allows you to visualize other most impactful Sprinklr content in Slack. The integration allows customers to see the alerts that they are

experience:space

Smart Sprinklr Alert Notifications

article:howto

feature:integrations

+5

Knowledge Base Article

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Slack

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Understand your Audience

Understanding your audience involves analyzing the characteristics of the people who engage with your brand's content on social media. This can help you gain insights into your target audience, including information such as age, gender, location, and interests. By understanding your social medi

social

Knowledge Base Article

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Standard Reporting Dashboard

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Why is Instagram important?

Instagram is a popular photo and video sharing platform that lets you connect with brands, celebrities, thought leaders, friends, family, and more. Here, we explain few reasons on why brands should make social presence on Instagram:​1. Increase ReachInstagram has over a billion users at present, whi

social

Service

Knowledge Base Article

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Getting started - Instagram

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How to get a logo trained

Adding a brand logo gives users the power to fetch mentions and run insights to understand where their or competitors' brand logos are visible and help brands uncover the sentiments, and track usage & sharing of the logo.Steps to get a brand logo added (to listen)Fill the request form Link

Insights

Train Your Logo

Knowledge Base Article

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Setting Up Logo

RS
User Platform Activity Report

The User Platform Activity Report shows detailed information about the entire user activity, including dashboard usage, user updates, account, password, Macros, post usages, and edits. It provides an in-depth view of the activity the agent is performing on the platform apart from the other day-to-da

Service

Knowledge Base Article

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Detailed Report Glossary

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How to Apply Volumatic Ads Benchmarks using Ads Macros

To Tag via MacrosClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.On the Ads Manager window, select the desired Campaign(s) or Ad(s) you want to tag a benchmark to and click Macros from the bottom Edit panel. Click Build New Macro.​​3. On the 

marketing

Knowledge Base Article

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Tag Campaigns with Advertising Benchmarks

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How to See MOAT Insights in Ads Reporting & Ads Manager

You can use a specific set of metrics to create Ads Reporting widgets that combine Moat with your web and social ad performance data. You can also see how web activity is driven by different ads, accounts, or channels.How To Use MOAT Metrics in Ads Reporting ?Click the New Tab ic

marketing

Knowledge Base Article

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Reporting & Analytics

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Languages Supported for AI+ Capabilities for CFM

AI+ Builder helps in developing high-quality surveys through generative AI. It facilitates multilingual communication throughout the survey creation process, enabling you to design surveys more effectively with the assistance of AI.Survey BuilderThe languages supported in Survey Builder are:SpanishA

Insights

Knowledge Base Article

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Overview

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How to Create Ads Unique Metrics

To configure Unique Metrics1. Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Reporting under Analyze.2. On the Ads Reporting Home, click the Options icon in the top-right corner and select Unique Metrics.  If you are on a Reporting Dashboard, click the Options icon

marketing

Knowledge Base Article

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Managing a Unique Metric

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Add components in a Request Form

Request Forms allow you to create configurable form templates for messages and campaigns using rich text & media, dropdowns, comments, attachments, etc. to raise requests. You can create request forms within Intake Requests for messages and campaigns using free-form text, picklist, date, attachm

26.1

marketing

20.10

Request Forms

+2

Knowledge Base Article

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Request Form Builder

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Use Side By Side Compare Mode in Reporting Dashboards

Learn how you can perform quick and insightful comparative studies for your Brand, Product, or Campaign.Sprinklr’s side-by-side compare mode allows you to easily compare different products, topics, campaigns, brands, and much more right next to each other. The compare mode functionality automaticall

social

Reporting - SES

Side By Side Compare Mode

Side By Side Compare Mode in Reporting Dashboards

+2

Knowledge Base Article

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Advanced Features

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Allow Agents to Disable Customer's Camera

To address incidents of inappropriate behavior, agents now have the ability to disable a customer's camera and subsequently enable it again at their discretion. This new feature empowers agents to proactively prevent instances of harassment and protect themselves from unwanted behavior. Revokin

Service

Knowledge Base Article

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Additional Features

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Add Colour Configuration to your Messages in Editorial Calendar

Assigning a standardized color configuration to Outbound Messages based on a message property allows your team to easily identify outbound messages within the Editorial Calendar. This will also add a visual appeal to your Calendar and Timeline views, helping you easily distinguish and manage outboun

Editorial Calendar

marketing

Color Configuration

Knowledge Base Article

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Calendar Views Customization

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Trend Solutions

Trend metrics provide the daily level performance of posts. Respective Channel APIs provide only lifetime value i.e. the total number of say impressions on a post. There are multiple instances when data from the API could fail for a singular day, in this article we will cover how we adjust trend met

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary