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Guided Workflow Screen Components - Slider

Overview The slider element allows you to make selections or adjust settings within a continuous range of values. It is typically represented by a bar that you can move left or right to choose a specific value within the range.Use Cases of the Slider Element in a Guided Workflow:Setting a Budget or

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Guided Workflow Canvas

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How to Copy Custom Field Values from Outbound Posts to Ad Variants

You can use the Paid Rule Engine to automatically assign Post custom fields to Ad Variant custom fields. In this article, we will guide you through the actions that can be used to implement this use case.How to Copy Custom Field Values from Outbound Posts to Ad Variants via Paid RulesClick the New T

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Advanced Use Cases

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Global Variables

OverviewGlobal variables in a Conversational AI are reusable components that are essential components used to store informationthat can be accessed and utilised across other dialogue trees within the Conversational AI Application.A global variable will store the value Enablement NoteTo learn more ab

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Manage Variables

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Creating Global Variables

This articles provides information about permissions accessing the Global Variables page on Sprinklr and creating Global Variables. It also provides information on use of the Global Variables in the IVR, ACW, Journey Workflows. You can create and edit Global Variables using the Create Global Variabl

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Global Variables

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Workflow Logic Elements

The following topics are available in this article:Update PropertiesDecision BoxGo To Node Add Loop Node Break Loop NodeCall Another Guided WorkflowEmbed Guided WorkflowBusiness Hour Check Various Fields in Business Hour NodeEnd Current WorkflowEnd Execution Import Template ​OverviewThis article

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Guided Workflow Canvas

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Guided Workflow Screen Components - Date and Time Input

OverviewThe Date and Time Field in a form is an interactive input element designed for users to select or input specific dates, times, or both. It is widely utilized for purposes such as scheduling, setting appointments, meeting deadlines, or collecting time-sensitive information, ensuring precision

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Guided Workflow Canvas

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What is a Keyword Query?

Overview A keyword query, also known as a keyword search or keyword-based search, retrieves relevant information by using keywords or key phrases.To detect intents and/or entities, you can create keyword queries that check for the presence or absence of certain keywordsKeyword Matcher Query in Entit

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Keyword Query

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Introduction of Automated Checklist Builder

In Quality Management, both Manual Audit Checklists and Automated Checklists are built on the same underlying framework and use a common entry point through the Checklist Builder. While both are applied differently in manual and automated workflows, their structure, creation flow, core configuration

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Introduction

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Historical Backfill Capabilities and Limitations

Historical backfill is the process of updating data for posts which have been published either before the account was added in Sprinklr or 60 days prior. There is a default backfill range for 60 days which is added as soon as the account is added into SprinklrBackfill Capabilities and LimitationsMet

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Report on LinkedIn activities

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Videos as a Listening source

By adding Videos as a Listening source, you can listen to and learn from video data.Sprinklr supports Video as one of its multiple Listening Sources. Web Videos are short, recorded, viewable files linked to a website or an electronic message to educate or transfer visual information from one user to

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Videos as a Listening sources

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Videos

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Record Forms

Record Forms are configurable interfaces within Entity Studio used to create or edit records for any entity in Sprinklr. They allow you to control how users enter, view, and interact with fields by organizing them into structured layouts and sections.By defining a Record Form, you ensure consistency

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Record Forms - An Overview

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How to Configure Smart Bidding Strategy Groups

Increase your ROI and reduce bidding efforts on your ad campaigns with the help of Smart Bidding.The success of your campaign relies on keeping it profitable and getting a higher outcome for your investment by keeping costs low and results high. To reduce bidding efforts for your campaigns, you can

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Setting Up Smart Bidding

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Prompt Engineering Best Practices

This guide outlines best practices for writing effective prompts in AI+ Studio, including how to construct system and base prompts, test deployments, and optimize prompt performance across models and use cases.What Is Prompt Engineering?Prompt engineering is the practice of writing clear and effecti

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Prompt Engineering Best Practices

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Creating Tasks from Template

The Sprinklr AI Agent Tasks define a sequence of actions or steps that the agent will execute to accomplish specific objectives or support users in completing tasks.Instead of building workflows through traditional dialogue trees in conversational AI platforms, users can now create the same workflow

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Tasks

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How to Apply Volumatic Ads Benchmarks using Ads Macros

To Tag via MacrosClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.On the Ads Manager window, select the desired Campaign(s) or Ad(s) you want to tag a benchmark to and click Macros from the bottom Edit panel. Click Build New Macro.​​3. On the 

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Tag Campaigns with Advertising Benchmarks

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Support for Bulk Import of Voice Cases Using Multi Case Format

A Multi-Case file format is defined for Voice cases in addition to a Single-Case format. In a Multi-Case file format, a single zip file contains a metadata file and multiple audio recordings. Here in the metadata file, there are multiple rows where each row corresponds to one Case. ​Note: For inform

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Supported Format for File Based Connectors

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SLA Preset Configuration

SLA metrics are used for measuring agents' response times against pre-set objectives (in consideration of business hours, if applicable) to determine brand and employee performance. SLA preset configuration feature helps businesses streamline and manage their service level commitments efficient

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SLA Preset Configuration

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Create reporting widgets to analyze Twilio pricing

The addition of Twilio Pricing Rate Support in Reporting allows users to access pricing information programmatically through the API. This feature enables businesses to retrieve real-time pricing data for Twilio services.To create a reporting widgetClick the New Tab icon. Under the Sprinklr Service

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Twilio

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Default Date Filter on Different Reports

Date Filters are present at the widget level and help you sort the data according to the metric/dimension added in the date filter. It means that cases will populate according to that date filter.For example, if the case count is plotted with the date filter added in the widget as Case Creation Time

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Custom Reporting and Filters

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Integrated Project Planning with The Editorial Calendar

The integration of project planning with Editorial Calendar allows you to view the planned timeline for all your projects, sub-projects, campaigns, and sub-campaigns on a single screen. You can use the Editorial Calendar features, such as calendar boards, color configurations, and project filters to

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Integrated Project Planning With The Editorial Calendar