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How to Create Ads Unique Metrics

To configure Unique Metrics1. Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Reporting under Analyze.2. On the Ads Reporting Home, click the Options icon in the top-right corner and select Unique Metrics.  If you are on a Reporting Dashboard, click the Options icon

marketing

Knowledge Base Article

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Managing a Unique Metric

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Add components in a Request Form

Request Forms allow you to create configurable form templates for messages and campaigns using rich text & media, dropdowns, comments, attachments, etc. to raise requests. You can create request forms within Intake Requests for messages and campaigns using free-form text, picklist, date, attachm

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marketing

20.10

Request Forms

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Knowledge Base Article

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Request Form Builder

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Use Side By Side Compare Mode in Reporting Dashboards

Learn how you can perform quick and insightful comparative studies for your Brand, Product, or Campaign.Sprinklr’s side-by-side compare mode allows you to easily compare different products, topics, campaigns, brands, and much more right next to each other. The compare mode functionality automaticall

social

Reporting - SES

Side By Side Compare Mode

Side By Side Compare Mode in Reporting Dashboards

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Knowledge Base Article

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Advanced Features

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Generate an External Shareable Link

Introduction:It is often required to share reports with users who do not have their accounts within Sprinklr. This can easily be achieved using the Get External Link option, available with any of your reporting dashboards. When you share a dashboard, the user can access that

Service

Knowledge Base Article

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External Shareable Link Generation

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Reporting on Opt In Templates

Opt-In reports offer a comprehensive overview of the usage and impact of opt-in templates sent to users. These reports provide detailed insights into various aspects of the opt-in process, allowing businesses to assess the effectiveness of their opt-in templates and make informed decisions. By acces

Service

Knowledge Base Article

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Facebook Messenger Analytics

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Using Keyword Suggestions to make keyword list creation easy

Reduce the time spent in creating comprehensive Keyword Lists with AI-powered suggestions.​Creating a comprehensive keyword list can be time-consuming, but Sprinklr's AI-powered keyword suggestions can help streamline the process by suggesting multiple variations of the keywords and phrases ent

Insights

Knowledge Base Article

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Creating and using Keyword Lists

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Trend Solutions

Trend metrics provide the daily level performance of posts. Respective Channel APIs provide only lifetime value i.e. the total number of say impressions on a post. There are multiple instances when data from the API could fail for a singular day, in this article we will cover how we adjust trend met

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Lock Task Views

A view can be locked to prevent other collaborators of the project to edit view properties including view name, sharing configuration, filter, sorting, and color. Only admins, owners and the view owner (the person who created the view) can lock/unlock the view and change the properties of the view.P

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

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Knowledge Base Article

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Manage Task Views

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Setting up Quality Skills and Mapping with Checklist Items

You can create agent skills, align them with checklist questions for skill score calculation, and link them with relevant courses for personalized training recommendations.Adding Quality Score Skills for Effective Quality Management LearningWithin Unified Routing, navigate to Skills. To incorporate

Service

Knowledge Base Article

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Quality Score Skills

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Overview

SMS (Short Message Service) is a widely used messaging channel that allows businesses to communicate with customers through text messages sent directly to their mobile phones. It is a simple and reliable method of reaching customers, as SMS messages have a high open rate.SMS offers several advantage

Service

Knowledge Base Article

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Overview

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Journey of a Customer Message

People across the world use different channels of communication to share knowledge, information or to express their concern on something. For brands, it has become important to implement their sales, marketing, engagement and customer support services through multiple channels in order to cater a la

Service

Knowledge Base Article

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How Unified Routing works ?

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Smart Compose Overview

Smart Compose, powered by AI, enhances agent productivity by providing text predictions and suggestions for quicker replies. Agents can leverage this feature in Care Console, Agent Console, or Engagement Dashboards while composing responses to customers. By accepting smart recommendations using the

Service

Knowledge Base Article

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Smart Compose

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Campaign Third Pane - Properties

When you open a Campaign in the third pane, you can access in-depth information of the campaign including the campaign's properties and the entities it is currently associated with. To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and cli

marketing

Third Pane

campaigns

Campaign Details

Knowledge Base Article

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Campaign Third Pane

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Accessing Visual Insights

To access Visual InsightsClick the New Tab icon. Under Sprinklr Insights, click Visual Insights within Learn. This will take you to the Visual Insights standard dashboard. Here, click Add Filter and select topic(s) for which you would like to see visual insights. Note: You can use either a visual to

Insights

Visual Insights

Accessing Visual Insights

Knowledge Base Article

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Accessing Visual Insights

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Ads Pixel Overview

What is an Ad Pixel?A pixel is a small piece of code that places a blank 1x1 pixel image on your website & allows website owners to track user behavior on their website. The pixel is placed on the website and is triggered when a user performs a specific action. The pixel can then send data back

marketing

Knowledge Base Article

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Getting Started

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Actions in the Gallery Editor

Within the Gallery Editor, you can toggle between different device previews for your Gallery content and retrieve the Gallery's embed code from the Embed Generator. You may also return to the main Gallery Management page from here.Device Preview for Gallery ContentToggle between phone, tablet,

experience:space

Display - SES

return to gallery management

release:N-A

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Knowledge Base Article

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Gallery

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Create Variant

Variant Rules are created to automatically generate variants for parent messages based on certain predefined conditions.Example Use case shown below: This rule creates a variant for Outbound Message which is not a variant. So, as soon as a draft message is created, a variant copy is also created alo

marketing

Create Variant

Knowledge Base Article

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Draft Rules

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Picking Messages and Sending Targeted Emails from Care Console

In Care Console, agents have the capability to selectively pick case notes, messages, and multimedia files from a conversation. They can then compile these selected elements and send them as an email to their internal team.Prior to sending the email, agents are prompted to complete a guided workflow

Service

Knowledge Base Article

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Initiating a Guided Workflow

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Introduction to Conversation Analytics

Conversation Analytics is a method of analyzing customer conversations to gain insights into their behavior. The ultimate goal of this process is to use the collected intelligence to improve customer engagement and satisfaction by delivering personalized interactions. Conversation Analytics can prov

Service

Knowledge Base Article

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What is Conversational Analytics?

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Introduction to Ad Comment Reporting

Standard Ads Comment Moderation and Analysis DashboardAds on Social Media bring in different types of comments from various people, and moderating and responding to each comment is tedious.Leverage Ads Comment Moderation Dashboard to monitor comments and get access to in-depth reports and mitigate r

marketing

Knowledge Base Article

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Getting Started