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Media Monitoring & Analytics FAQs

The Media Monitoring & Analytics (MM&A) product enables the PR and corporate communication professionals to eliminate the challenges in their day-to-day job functions using AI to uncover actionable insights across traditional & modern channels. The day-to-day job functions include PR per

Insights

Knowledge Base Article

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FAQs

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Smart Budget Strategy Group FAQs

Can Smart Budget be applied on both Campaign and Ad Set levels?No. You will need to distribute the budget between the Ad Campaign level and Ad Set level. Once, you select a level, the other will no longer be valid for application and will show a validation error.Can Smart Bidding and Smart Budget be

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Understanding Distribution Related Metrics

This feature offers detailed metrics across all survey distribution channels, helping you track performance and refine your strategy to boost audience engagement.Business Use CasesEnhancing Customer Insights through Multi-Channel Distribution:To understand customer preferences, you can distribute su

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Distribution Overview

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Smart Bidding Strategy Group FAQs

Will Smart Bidding work for Facebook CBO (Campaign Budget Optimization) campaigns?Yes. For Paid Initiative with CBO enabled, please ensure optimization goals are the same for all the adsets when Smart Bidding is applied.​On which level (Campaign/Ad Set/Ad) will Smart Bidding work?Bids are applied at

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Conversation Routing for Instagram

Meta has introduced Conversation Routing as a replacement for the now-deprecated Handover Protocol. With Conversation Routing, Instagram can assign control of user conversations to different connected apps based on the entry point of the message. This article outlines how Sprinklr supports this upda

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Conversation Routing

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Set Up Live Chat Messenger

To set up Sprinklr Messenger, you need to link the Sprinklr Messenger in your project and add the necessary permissions. Setup for AndroidTo setup Sprinklr Messenger, follow these steps: Link Sprinklr Messenger in Your ProjectYou can link Sprinklr Messenger in your project with autolinking or withou

Service

Knowledge Base Article

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Set Up Live Chat Messenger

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How to Set Skills for the Calls?

In the world of customer service, efficiently resolving customer issues is crucial. Sometimes, different types of customer issues require specific sets of knowledge and skills. To ensure that calls are directed to the right agents, setting up skills in the Interactive Voice Response (IVR) system can

Service

Knowledge Base Article

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How to Setup Business Logic

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Design the Experience (Owned Content)

After setting up Engagement Dashboards, curating content, and tagging posts, you're ready to begin creating the Gallery itself. First, you'll start with adding a Gallery and then you will move on to editing the appearance and feel. Create a GalleryClick the New Tab icon  and select Gallery

experience:space

Display - SES

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Gallery

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How to Create a Custom Field

To Create a Custom FieldClick the New Tab icon and go to All Settings. Under Manage Workspace, click on Custom Fields.On the top-right corner of the screen, click on Create Custom Field. ​The New Custom Field form should open. Fill in the relevant fields, such as the type of the Custom Field, Name,

marketing

Knowledge Base Article

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Create & Manage

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Paid Pre Publishing Rule Conditions & Actions

Leverage pre-publishing rules to secure your outbound publishing and automate your tasks.​Using the Pre-Publishing rules, advertisers can set certain rules on the posts/Paid Initiatives before publishing them. This capability improves the Paid Initiative configuration process through automation befo

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started

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SSO FAQs for Advocacy

SSO is a property of access control of multiple related, but independent, software systems. Its purpose is to provide an additional layer of security when accessing third-party applications. In the case of our product, Sprinklr Advocacy would act as that third-party application.Advocacy SSO FAQsIs t

Advocacy - SES

social

SSO FAQs

SSO FAQs for Advocacy

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Knowledge Base Article

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Content Administration

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Advanced Approvals for Automated Ads

IntroductionAutomated Ads Advanced Approvals are designed for Automated Campaigns. Automated Campaigns manage numerous campaign. Sometimes up to thousands of ads under a single automated campaign. This feature provides a quick method for reviewing and approving entities while publishing and editing

marketing

Knowledge Base Article

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Advanced Use Cases

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Facebook Ads Split Testing

Facebook Split Testing provides advertisers an easier way to run experiments on how different factors such as ad formats, creatives, landing pages, bid types, and targeting affect the performance of Facebook ads. Using the Facebook Split Testing capability in Sprinklr, you can run a s

marketing

Knowledge Base Article

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Advanced Use Cases

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Migrating dashboards to PI Persona App

Sprinklr’s innovative Product Insights Persona App will offer a revamped user experience designed to provide more granular insights into products. The app aims to revolutionize Product Insights by transforming it from a mere reporting tool into a comprehensive end-to-end solution. It leverages AI to

Insights

Knowledge Base Article

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Advanced Concepts

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Troubleshoot Export Problems in Reporting

In this article, you will learn about the following topics:You are not receiving the export by Email or Platform notifications.​Notification PreferencesSender Field in Scheduled Export SettingsAn export report fails.​Widget in dashboard is not loadingDashboard is a single tabbed dashboard (no sectio

Service

Knowledge Base Article

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Troubleshoot Export Problems

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Generative AI-Powered Zero Shot Intents

OverviewZero Shot models are particularly useful for rapidly creating intents with minimal time and effort. Leveraging Sprinklr AI+, this model can quickly generate intents without the need for manually adding expressions.You can also test these models by using intent test projects and message valid

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Sprinklr Service

Conversational AI & Bots

20.10

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Knowledge Base Article

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GenAI-Based Intents and Entities(Zero Shot)

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Activity Dashboards

On the Community Reporting Dashboard, you can customize, expand, and filter into metrics to develop data-based strategies to continuously improve your content performance on the community.​Use CasesTo View Reporting on Community ActivityYou can classify the activities of the community members by Act

Service

Knowledge Base Article

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Reporting

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Security Settings

Security Settings allows admins to setup security configuration details to control login and access restrictions for users. This article covers the permission required to edit the security configurations and how to set up the login and access restrictions for users in Sprinklr. To Manage Permissions

social

Knowledge Base Article

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Others

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Multi Entity Lookup Field

The Multi-Entity Lookup Field in Entity Studio enables you to reference records from multiple entities within a single field. Unlike the standard Lookup Field, which links to only one entity, this field type allows dynamic associations across several entities — improving flexibility and data managem

Knowledge Base Article

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Fields and Relationship

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Overview

Summary is concise, AI-generated overview that captures the main events, actions, and outcomes of a customer-agent interaction. It highlights the sequence of events, key customer issues, actions taken by the agent, and any next steps or resolutions agreed upon in a case. A summary helps contact cent

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Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Introduction