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Sprinklr Insights: 19.8.1 Capabilities and Enhancements

Sprinklr Insights' latest 19.8.1 Patch release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:​​Sprinklr InsightsSprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Sprinklr Service: 20.7 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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Ads Composer Section 1: Campaign Details

To create an ad campaign, you would need to have ad accounts added to Sprinklr. Every ad campaign is created for a specific pre-decided, depending on where the user lies in the conversion funnel. ​Click the New Tab icon. Go to the Ads Composer by going to the Advertising Tab under Sprinklr Marketing

marketing

Knowledge Base Article

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New Campaign Creation

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TikTok Ads Reporting Dimensions

Leverage this detailed list of all TikTok dimensions available in Sprinklr's Ads Reporting to gain more insight into your TikTok Ads. Given below is a list of all TikTok dimensions, along with their descriptions.Native Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Dimensions

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Title widget

The Title widget is a visualization widget that displays a title or heading for a specific section or page of the dashboard. It is typically used to provide context and information about the data being presented on the dashboard.A Title widget can be placed at the top of a dashboard page or section

Insights

Title Widget

Knowledge Base Article

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Types of Widgets

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Text widget

The Text widget is a visualization widget that simply displays formatted text in a textbox form.The widget provides various standard formatting functionalities, including text formatting, Fonts, and the option to insert an image. It can be used to display a message or note on the dashboard.To create

Text Widget

Insights

Knowledge Base Article

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Types of Widgets

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Ads Composer Section 4: Creatives

In the Creatives section, you can define the creatives that will go in the ad variant. Creatives created in the Creative Library and those used in past ads are available for selection. You can also create new creatives from scratch.1. Click on Add another creative to get started.​2. You can choose c

marketing

Knowledge Base Article

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New Campaign Creation

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Snapchat Ads Pixels

About Snap PixelSnap Pixel is a tracking tool offered by Snapchat that allows advertisers to measure the effectiveness of their ads and better understand how users interact with their website or app after clicking on a Snapchat ad.​Snap Pixel works by placing a small piece of code on the advertiser&

marketing

Knowledge Base Article

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Advanced Snapchat Capabilities

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LinkedIn Ad Formats

Sprinklr offer a variety of ad formats for LinkedIn ads to choose from, each designed to cater to different advertising goals and objectives. Each ad format offers unique benefits and is suited to different advertising goals. It's important to select the right ad format for your campaign object

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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About Link in Bio in Distributed(Admin)

Sprinklr Link in Bio feature enables brands to create and manage an immersive micro-site, providing people with an opportunity to explore the best products the brand has to offer. It allows marketing channels to introduce users to their next great discovery, and provides a powerful call-to-action (C

Link in Bio in Distributed

social

About Link in Bio in Distributed

Link in Bio

+2

Knowledge Base Article

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Engagement (Distributed Admin)

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Ad Variant

Field NameField TypeDescriptionUpdate SupportedChange TypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYNAMEstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStringType of creative use

marketing

Knowledge Base Article

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Facebook

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Agent Concurrency Report

The Agent Concurrency Report offers insights into the time agents spend on individual cases while simultaneously managing one or more assignments. Analyzing the duration spent on concurrent case assignments provides a detailed understanding of how agents allocate their time across multiple cases. Th

Service

Knowledge Base Article

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Detailed Report Glossary

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Data Mapping

Data Mapping Important: Please note that only mapped columns in the Data Mapping Pane will be ingested into Sprinklr. Please ensure that you map all the columns you want to ingest. On the right side of the Configuration Screen, you can see all your columns with the Select Mapping Field dropdown. Cli

Insights

Knowledge Base Article

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First Party Data Ingestion

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Integrate Snowflake with Sprinklr

Sprinklr-Snowflake Integration provides instant access to up-to-date Sprinklr data without manually integrating against API endpoints. The connector facilitates automated data synchronization from Sprinklr to Snowflake using an intuitive Sprinklr Marketplace UI.Note: To learn more about enabling thi

Insights

Knowledge Base Article

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Integration Guides

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Manage Rewards in Admin Console

This article provides a complete guide to managing rewards in the Admin Console, including an overview of the rewards table, available actions, filtering and sorting options, and how to handle out-of-stock rewards. Accessing the Rewards Table Go to New Page (+) > Sprinklr Social > Admin Consol

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Manage Rewards and Requests

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Record Page - An Overview

​A Record Page is a customizable interface designed to display comprehensive details about a specific entity—such as a Customer, Account, Leads, or Opportunity—in a structured and intuitive layout. It brings together all relevant data, interactions, and actions for a given record into one unified vi

Knowledge Base Article

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Record Page - An Overview

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Messages in the Editorial Calendar

Messages are available for you to visualize and engage with in the Editorial calendar. You can create Messages from the Editorial Calendar. You can also view all the Messages that have been created. Additionally, you can modify the Messages from the editorial calendar and update its properties as re

Editorial Calendar

marketing

Message

Knowledge Base Article

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Content Creation

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Profiles and Profile Lists

The Audience Profiles, Lists, and Segments components within Customer Feedback Management streamline contact management and facilitate the organization, searching, and filtering of profile information. Audience Profiles help in organizing and filtering this profile data. Profile Lists and Segments a

Knowledge Base Article

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Audience Management

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Approving and Managing Reward Requests on Site

This article guides admins through viewing, approving and rejecting reward requests within the Reward Engine. It explains what happens when requests are rejected, how tokens are handled and how admins can efficiently manage requests using filters and sorting. By following these steps, admins can man

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Manage Rewards and Requests

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Area Spline widget

An Area Spline Widget is a type of chart that is used to display a time series of data, where the data points are connected by a smooth curve that fills the area under the curve.The area spline widget consists of a series of data points plotted on a Cartesian coordinate system, with the x-axis repre

Insights

Area Spline Widget

Knowledge Base Article

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Types of Widgets