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Comment Report

The Comment Report provides an overview of comments and notes added by agents on cases or digital threads. It details the content of each comment, the agent responsible, the timestamp, case information, and any other relevant mentions, offering valuable insights into the agent’s interactions and the

Service

Knowledge Base Article

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Detailed Report Glossary

RS
React Native - Overview

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionCurrent Release: 14.0.2Supported Versions: Starting August 2025,

Service

Knowledge Base Article

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Overview

RS
Creating Tasks from Template

The Sprinklr AI Agent Tasks define a sequence of actions or steps that the agent will execute to accomplish specific objectives or support users in completing tasks.Instead of building workflows through traditional dialogue trees in conversational AI platforms, users can now create the same workflow

Knowledge Base Article

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Tasks

SH
Use Sprinklr AI+ to create queries for Topics, Themes, Stories

In this article, you will learn how to create queries for Topics, Themes, and Stories using Sprinklr AI+ and enhance your query creation with smart suggestion options.​With Sprinklr AI+ integration within Sprinklr Insights, query creation for Topics, Themes, and Stories becomes easy and effortless.

Insights

Sprinklr A+

Knowledge Base Article

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Sprinklr AI+

RS
Configure Provider and Models Settings in AI+ Studio

The Provider and Model Settings in AI+ Studio allow you to manage all your AI Providers and their associated Models. You can choose from the following options:Use Sprinklr-provided LLMs.Bring your own keys for a supported provider.Integrate custom models through an External API.Sprinklr in-house LLM

marketing

Insights

social

Service

Knowledge Base Article

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Provider and Models Settings in AI+ Studio

RS
Configuring a Unified Data Connector

Data connectors in Sprinklr streamline the integration of external data sources with its platform, facilitating seamless data flow and enhancing operational efficiency. This guide provides comprehensive instructions on configuring a Data Connector.Note: To learn more about getting this capability en

marketing

Insights

social

Service

Knowledge Base Article

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Configuring a Unified Data Connector

RS
Supported Entity Types

A Data Connector can ingest any standard or a custom entity on the platform with the option with each entity supporting different connector types. The connector can also ingest System Entities, Cases being the only supported system entity now. This guide gives an overview on different entities and t

marketing

Insights

social

Service

Knowledge Base Article

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Supported Entity Types

RS
Callback Report

The Callback Report provides detailed information on all tasks and scheduled callbacks in the Sprinklr system. This Report offers insights into scheduled callback tasks, including granular details such as assignee, creator, due date, and completion status of the particular task. It also covers perfo

Service

Knowledge Base Article

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Detailed Report Glossary

RS
Guided Workflow Screen Components - URL

OverviewThis is an extension of the text input. It also has a pattern for validation of the URL and a placeholder to show the end user the expected format of the URL.Various Fields in URL InputVarious Fields in URL ComponentAPI Name: The API Name is a unique identifier used to reference a particular

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Agent Availability Live Monitoring

The Agent Availability Live Monitoring dashboard provides comprehensive and detailed insights into the availability of agents, categorized by their current status and geographical state. This powerful tool not only allows for a clear understanding of how many agents are available at any given moment

Service

Knowledge Base Article

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Detailed Dashboards

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Manage Rewards in Admin Console

This article provides a complete guide to managing rewards in the Admin Console, including an overview of the rewards table, available actions, filtering and sorting options, and how to handle out-of-stock rewards. Accessing the Rewards Table Go to New Page (+) > Sprinklr Social > Admin Consol

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Manage Rewards and Requests

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Managing Workflows

The Workflows Record Manager in Customer Feedback Management offers a centralized platform for overseeing all workflows established within the Customer Feedback Management module. It enables you to see a list of current workflows, providing an overview of their statuses and configurations.You can re

Insights

Knowledge Base Article

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Managing Workflows

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Sprinklr v15.2.0 - Core Platform Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

product:platform

Winter Release

New Capabilities

+6

release_note

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v15.2.0 (February)

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Sprinklr Service: 17.7 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Modern Care

Post 17.4 Patch Changes

release_note

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v17.7.0 (July)

RS
Forecast Adherence Report

The Forecast Adherence Report evaluates forecast accuracy by comparing forecasted case volume, AHT, and other key parameters with actual metrics for each Work Type.This report offers a comprehensive overview for workforce managers, allowing them to assess adherence and make well-informed, data-drive

Service

Knowledge Base Article

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Detailed Report Glossary

RS
Voice Channel Real Time View

The Voice Channel Real-Time View report offers a detailed overview of active voice calls, both inbound and outbound. It includes key metrics such as wait time, number of active and ringing calls, queue monitoring time, calls in progress, estimated wait time, and customer waiting time.Business Use Ca

Service

Knowledge Base Article

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Detailed Dashboards

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Reporting

Reporting on cases in Closed-Loop Feedback refers to the process of tracking, analysing, and visualising data related to customer feedback cases, from creation to resolution, to ensure accountability, continuous improvement, and customer satisfaction.Business Use CasesMeasure Effectiveness: Provides

Service

Knowledge Base Article

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Reporting

RS
Agent Performance Digital

The Agent Performance Digital Report provides comprehensive insights into an agent's performance across various digital channels such as chat, email, and messaging platforms. It tracks key metrics like response time, which measures how quickly agents respond to customer queries, and resolution time,

Service

Knowledge Base Article

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Detailed Dashboards

SH
Sprinklr v15.2.0 - Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can c

experience:space

Modern Research Capabilities

product:research

Winter Release

+6

release_note

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v15.2.0 (February)

RS
Bot Message Feedback in Live Chat

The Bot Message Feedback feature enables users to provide real-time reactions to individual bot messages using intuitive thumbs-up (like) and thumbs-down(dislike) icons. This feedback is stored at the message level and integrated into reporting dashboards, allowing brands to assess sentiment, identi

Sprinklr Service

20.7.1

20.10

Service

+1

Knowledge Base Article

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User feedback on bot messages