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How to Export Ads Dashboards as PPT Files

While performing a PowerPoint export of your dashboard or widgets in Ads Reporting, you will receive the exported file in our default PPT format. However, you can customize the PPT slides to meet your brand requirements such as logo, font color, etc. PPT Templates allow

marketing

Knowledge Base Article

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Export Dashboard into PPT

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Account Rules

Account rule conditionsConditions can be set in Account Rules to check for specific criteria that an account meets when it is brought into Sprinklr before an action is executed on the accounts. Below, is a list of the Account Rule Condition types and the specific conditions within those condition ty

Account Rules in Rule Engine

Account Rules

social

Knowledge Base Article

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Introduction to Rule engine

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Remove Content and Related Entities due to PII through Macros

To enhance data privacy and comply with PII regulations, we have introduced a new action in Macro called "Remove Content and Related Entities due to PII" This feature allows agents to remove the content of specific messages and also it's associated entities(where it was quoted), ensur

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Remove Sensitive Content from Platform Visibility

Remove Sensitive Content through Macros

Knowledge Base Article

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Advanced capabilities with macros

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How to Apply Cost & Rate Ads Benchmarks via Ads Macros

To Apply Benchmarking via MacrosClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.On the Ads Manager window, select the desired Campaign(s) and click Macros from the bottom Edit panel. Click Build New Macro.On the Macro window for building a ne

marketing

Knowledge Base Article

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Apply Cost & Rate Benchmarks

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Voice Queue Performance Extract

Voice Queue Performance Extract provide detailed, event‑level data about how interactions/ contacts move through queue for voice channels. These datasets capture contact level informations and break down metrics such as wait times, queue positions, transfers, routing decisions, and service levels fo

Knowledge Base Article

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Voice Data Extracts

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Error Grouping

Campaign errors often slow down progress, and scattered, repetitive issues make them hard to resolve. To streamline troubleshooting, Error Grouping in Ads Manager Assistant categorizes errors by type and entity level (Paid Initiative, Ad Set, and Ad) allowing you to quickly identify,

marketing

Knowledge Base Article

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Ads Manager Copilot

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Manage Records via ACW

Entities are objects that are stored inside a database. There are 3 types of entities: System Entity, Standard Entity (Entities which are common across all partners like case/profile/task) and Custom Entity (Entities which are made customized to the requirement of the client). Every entity consists

Service

Knowledge Base Article

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Manage entities through ACW

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Reporting on Agent Acknowledgement

Tracking Disputed CommentsThe Dispute Comment dimension can be plotted alongside other audit-related data, such as the auditor’s name, checklist, and agent details. This widget consolidates key information, including:Case IDDispute comments provided by the agentAssociated checklistAverage evaluation

Service

Knowledge Base Article

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Agent Acknowledgement

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Threads Keyword and Topic Tag Searches

Threads Integration enables keyword and topic tag–based listening on Threads, allowing you to monitor public posts, and listen to defined topics directly within Sprinklr. Here’s how Threads listening works within SprinklrListening via Topic Tags (#) - Sprinklr platform integrates directly with these

Sprinklr Insights

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Insights

New Article

Knowledge Base Article

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Threads

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Call Centre Performance Overview

This report summarizes the overall call center performance that are necessary for a leadership view.Call Count - SplitOutbound Call Count: Number of outbound calls made.Dialer Calls: Number of calls offered to the agents through various dialers (preview, predictive & progressive).Manual Call Cou

Service

Knowledge Base Article

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Reporting & Analytics

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Ads Creative Library Roles & Permissions

Ads Roles and Permissions for Ads Creative Library are crucial in managing organizational access efficiently. This article will explain in detail the permissions for the Ads Creative Library, outlining both enabling actions and restrictive measures to ensure effective campaign management.In this art

marketing

ads creative library

Roles and Permissions

Advertising

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Knowledge Base Article

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Ads Creative Library

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Compose Meta Marketing Messages for WhatsApp

The Marketing Messages objective in Meta campaigns helps you deliver marketing messages to people more likely to engage in conversations with your business on WhatsApp. You can create and manage these campaigns directly from Sprinklr. In this article, we’ll guide you through creating a Marketing Mes

marketing

Knowledge Base Article

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Facebook Ad Formats

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Calibration Report

The Calibration Report analyzes variance and alignment between auditors and calibrators during calibration evaluations. It provides detailed insights into alignment and variance at both item and category levels. The Calibration Report belongs to the Quality Management Report Group.Metrics and Dimens

Service

Knowledge Base Article

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Detailed Report Glossary

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Concurrency Extract

This extract captures agent activity at an aggregated time‑slice level, where each row represents a unique combination of an agent and a defined date interval (such as daily, weekly, or hourly depending on configuration). It provides visibility into how agents manage multiple case assignments simult

Knowledge Base Article

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Digital Data Extracts

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Configuring and Restricting Maximum Calls

In outbound campaigns, some agents may aim to contact as many leads as possible in a single day. This behavior can lead to an uneven distribution of leads and negatively affect overall sales performance in industries such as insurance,Real estate and so on. To address this, the Dialer and Campaign M

Sprinklr Service

New Article

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Service

Knowledge Base Article

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Skill Based Assignment

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Error Messages in Ads Manager Export Files

If an error occurs in the Paid Initiative set up via Ads Composer or Bulk Ads Import, you can take an export of the Paid Initiative and see where the error has occurred on each ad entity level.To View Error Messages in Ads Export FileClick the New Tab icon . Under the Sprinklr Marketing - Advertisin

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Define Custom Interval within a reporting dashboard

Your organization may want to start a month or a week with a different date or day, respectively, contrary to the standard calendar. For example, starting a month from the 4th day of a standard calendar month until the 3rd day of the immediate next month, or starting a week from Wednesday until Tues

Insights

Custom Interval

Knowledge Base Article

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Manage Dashboards (3-dots Options)

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Manage Records via IVR

Entities are objects that are stored inside a database. There are 3 types of entities: System Entity, Standard Entity (Entities which are common across all partners like case/profile/task) and Custom Entity (Entities which are made customized to the requirement of the client). Every entity consists

Service

Knowledge Base Article

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IVR Use Cases

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Data Onboarding using S3 Connector

Marketers have a high volume of customer data that is difficult to manage and integrate for their customer experience efforts. Sprinklr offers secure and scalable data onboarding using one-time S3 configuration to import any amount of data. For recurring uploads, automation can be set up to push the

experience:space

Importing Profiles

article:howto

product:platform

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Knowledge Base Article

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Integration Guides

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DVT Part 2: How to Use a Dynamic Video Template to Create a Video

Learn how to easily create videos using video templates in Sprinklr. Once a video template is created, you can use it to create variations. This article guides you through using a template in Asset Manager for creating single or bulk videos in Sprinklr.​Step 1: Select a Template from creating videos

marketing

Knowledge Base Article

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Video Templates Part 2: How to use a video template to create a video