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Troubleshooting and FAQs

Agent Assist FAQsHow can we enable and configure all the capabilities of Agent Assist?To enable and configure the capabilities of Agent Assist, the process involves raising a request with the support team. Each feature has its own enablement process, and once enabled for the partner, basic sanity ch

Response Compliance

Service

Knowledge Base Article

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Troubleshooting and FAQs

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Setting up Closed Loop Feedback

Closed-loop feedback in Sprinklr allows brands to take immediate action based on customer responses by creating, assigning, and escalating cases based on survey feedback. Let’s examine the setup in detail.Prerequisites for Setting Up Closed-Loop FeedbackEscalation Criteria: Brands can automatically

Insights

Knowledge Base Article

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Setting Up Closed Loop Feedback

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Introduction to Sprinklr Voicebots

Introduction to Voice BotsVoice bots are advanced conversational agents that leverage artificial intelligence (AI) and natural language processing (NLP) to interact with users through spoken language. Unlike traditional chatbots that rely on text-based communication, voice bots can understand and re

Service

Knowledge Base Article

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Voicebots - Introduction & Use Cases

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Ads Reporting Changelog

In this article, you can access the log or record of all notable channel-wise changes made to Ads Reporting Insights in their chronological order. Click to access the changelog.Pinterest February 28, 2022Pinterest has migrated its Ads API to v4 with the following deprecations that will reflect withi

marketing

Knowledge Base Article

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Change Log

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Smart Ad Rotation Strategy Group FAQs

How do I know which Ads will be tested first? Can I choose a specific ad to be tested first if I have 20 ads?Ads are sorted based on Name in Ascending order and picked accordingly for the first time when Ad Rotation is applied.What should I do If I want to push some ad in the queue to be activated?Y

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Organizing Survey Questions in Pages

Organizing survey questions into pages allows you to logically group and structure them, creating a smoother and more intuitive experience for respondents. This approach improves clarity, enhances engagement, and helps reduce survey fatigue by breaking the survey into manageable sections. Grouping q

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Special Pages

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Live Chat Mobile FAQs

The following are the Frequently Asked Questions regarding Live Chat Mobile SDK.Platform & Framework SupportDo you have any React Native Support?Yes, click here for more information .Do you have any Flutter Support?Yes, click here for more information.Do you have any Native Support?Yes, click he

Service

Knowledge Base Article

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Live Chat Mobile FAQ

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Dashboard FAQs

Below are some of the frequently asked questions about the Location Insights dashboard –How to see edit/delete insights on mentions?In order to edit/delete an insight, double-click on the mention to view it in the third pane. Please check this KB article for more information on this.How to enable pe

Location Insights Dashboards

Insights

Knowledge Base Article

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FAQs

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Sprinklr Social: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

18.2 Updates for Social Engagement & Sales

Insights

18.2 Release Notes

18.2 Capabilities and Enhancements

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Knowledge Base Article

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v18.2 Winter Release (February)

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Engine FAQs

Below are the most commonly asked questions about Product Insights' Engine –What is an Engine?An Engine denotes a Product Insights AI Model which has been run over the products and messages present in the workspace/ dashboard. The type of AI-enrichment that happens over a message is determined

Insights

Knowledge Base Article

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FAQs

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Dow Jones Factiva as a Source

Dow Jones is a leading global news content provider specializing in global news content across Web and Print sources. Dow Jones Factiva focuses on digitally archiving an extensive torrent of global news content. Dow Jones brings in additional 5300+ sources, enhancing Sprinklr’s current source covera

Insights

Knowledge Base Article

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Source related

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Product Insights Onboarding Module

The onboarding module streamlines the learning process for first-time Product Insights users and users new to the Persona App, by offering a comprehensive overview of all features and modules. Upon first-time entry into the Persona App, users are directed to this module where they can learn and quic

Insights

Knowledge Base Article

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Onboarding Module

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Reward Engine Overview

Purpose of the Reward Engine The Reward Engine is designed to boost user engagement on the Advocacy platform by providing a customisable system for admins to set up and manage redeemable rewards.This feature is part of the platform’s gamification suite. It helps motivate advocates by letting them ex

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Reward Engine Overview

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Best Practices for the Google Analytics Ads Integration

What is the frequency of the Data Fetch of Google Analytics in Sprinklr?Data is updated in every hour in SprinklrCan I still have my data mapped to Ad Entities if I don't publish through Sprinklr Web Analytics?Yes, If you have unique identifier present in your Ads at any level. Sprinklr will be

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Sprinklr Insights: 20.10 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.10 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Sprinklr AI +Sprinklr Cop

marketing

Insights

social

Service

Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Ads Roles and Permissions Overview

Sprinklr helps you analyze, optimize, and eliminate the threat around governance — and deliver a consistent experience at every touchpoint. It goes way beyond just compliance, crisis mitigation, or brand management. Its proactive measures ensure that your brand is portrayed in the right way across a

marketing

Knowledge Base Article

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Overview

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Standard dashboards in Benchmarking

In this article, you will get familiar with all the standard dashboards available in Benchmarking. A standard dashboard comes as a pre-built dashboard that will have a number of pre-added widgets corresponding to specific use cases. In Benchmarking, there are 10 use case-based standard dashboards th

Insights

Benchmarking

Knowledge Base Article

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Benchmarking Dashboards

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Sprinklr Homepage for Marketing Personas

As you log into Sprinklr, Homepage provides a personalized space that helps you get started with your work. The customizable homepage would include different widgets such as links to your favorite sections or graphs about the metrics you wish to track or status updates on the team's performance

marketing

Persona Apps

Knowledge Base Article

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Sprinklr Home page for Marketing Persona Apps

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Reward Setting and Configuration

This article provides a detailed guide for setting up Reward Engine configurations, including points-to-token conversion, dollar value per token, and token expiry settings. These settings provide the foundation for how rewards will work on the platform, enabling admins to align the reward system wit

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Settings and Configuration

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Sprinklr Unified Platform and Cross Products: 19.11 Capabilities and Enhancements

Sprinklr Unified Platform and Cross Products' latest 19.11 release introduces a range of exciting new capabilities to enhance customer engagement, agent efficiency, and seamless integration. Here are the key features included in Sprinklr's latest release:Sprinklr iFrame Enhancements in CRMSprinklr i

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)