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Benchmarking and sources FAQs

The benchmarking module enables companies to compare their growth with the leading competitors in the industry using the best KPIs and metrics. These metrics cover directly available engagement values to AI-enriched metrics. Find answers to the most commonly asked questions about Benchmarking and it

Insights

Knowledge Base Article

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Benchmarking FAQs

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Case Macro Usage Report

Overview The Case Macro Usage Report serves as a comprehensive record of all macros applied to cases within the system. It captures unique data points for each macro application, including the count of macro usage, timestamps of application, applying agents' details, and case-specific informati

Service

Knowledge Base Article

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Report Glossary

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Supervisor Console Permission

Organizations can have agents and supervisors working at different levels. A supervisor might not require edit access of the agent dashboard but wants to only view the dashboard for live monitoring. An agent should not be able to view other agent's acitivity. In Sprinklr, we govern these by creating

Service

Knowledge Base Article

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Supervisor Console Governance

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Add and Clone a User

OverviewAdding or cloning users in Sprinklr helps you onboard your team by granting the required access and permissions. Once a user is added or cloned, they can accept the email invitation and update personal details such as first name, last name, phone number, and language, if needed. This article

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social

Sprinklr Social

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Knowledge Base Article

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Getting started

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Auto-Suggest Type-Aheads and Entity List Template

Auto-Suggest Type-AheadsAuto-suggest type-ahead in live chat refers to the proactive generation of suggestions or recommendations as users start typing their queries during a live chat session. This functionality leverages real-time analysis of user input to prompt relevant responses, commonly in th

Service

Knowledge Base Article

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Type-Aheads and Entity List Template

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List Picker Template

OverviewThe List Picker allows the customer to choose from a list of items. A list picker displays a list of items, and information about the items—such as product name, description, and image—in the Messages app on the customer's device. The customer can choose one or more items from the list

Service

Knowledge Base Article

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List Picker

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Agent Assist Overview

Introduction Agent assist is a medium that helps customer service representatives handle customer inquiries more efficiently and effectively. It uses natural language processing (NLP) and machine learning (ML) to understand customer requests and provide relevant information in real-time. ​The benefi

Service

Knowledge Base Article

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Agent Assistance

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Display Ratings and Reviews Posts in Gallery

You can add posts from Sprinklr Ratings and Reviews (R+R) into your Gallery. Simply assign a commerce or a workflow column with Sprinklr R&R posts within it to your Gallery, adjust the look and feel of the content - including the product name, star rating, and message text - and add the provided

experience:space

Display - SES

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Ratings in Gallery

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Knowledge Base Article

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Gallery

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Custom Fields

While working with any entity like a message, customer profile, or case, there’s always a need to store metadata or some properties for that entity. That’s where Sprinklr Custom Fields come into play.What are custom fields?Custom fields are key-value pairs that are stored for each entity like a mess

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Sprinklr Service Glossary

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Schema Generation

Sprinklr AI+ generates the schema for all posts and most relevant comments capturing the essence of the conversation. This is stored in the metadata which is helpful in discovery and SEO optimisation.Use casesThrough the integration of Sprinklr AI+ in Sprinklr Communities, your customers can easily

Service

GPT-AI

Community

Knowledge Base Article

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Community

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Account Performance

Account performance refers to the effectiveness of a brand's presence and content on social media platforms. It can be measured by analyzing metrics such as reach, engagement, conversions, and click-through rates to understand the impact of the content and campaigns on the target audience.Accou

social

Knowledge Base Article

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Standard Reporting Dashboard

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Vanity URL Permissions

OverviewTo make sure that new users in your Sprinklr environment are set up with the appropriate access and capabilities to access and view content within Vanity URLs, you'll want to ensure that their role is granted the right permissions.This article covers Role-based Vanity URL permissions.  

experience:space

cloud:core

vanity url permissions

marketing

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Knowledge Base Article

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URL Shorteners

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Privacy Cloud FAQ

The following are some of the Frequently Asked Questions of Privacy Cloud.​What is Privacy Cloud?With the General Data Protection Regulation (GDPR) coming in play in May 2018, Sprinklr created Privacy Cloud to prepare for and meet the new obligations for which these regulations create. Sprinklr’s go

marketing

Insights

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Knowledge Base Article

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Privacy Guides

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Project Tabs in Production Dashboard

The Production Dashboards in Sprinklr now include project tabs, designed to enhance project visibility across portfolios. You can add project tabs to your dashboard, allowing you to manage and track projects across multiple portfolios in one place. This article explains how to add and edit project t

marketing

Knowledge Base Article

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Tabs Configuration

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Sprinklr Service: 26.1.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's l

marketing

Insights

social

Service

Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

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Sprinklr Marketing: 20.10 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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YouTube Video Insights

You can leverage YouTube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories and videos that you've created to see how each one performed and how people engaged

social

Knowledge Base Article

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Report on YouTube activities

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Restrict Login Access to IP Address at User-level

You can now restrict login access to the Sprinklr platform to specific IP Addresses at the User level. All the users on whom the restriction is applied can log in from specific IP address only when trying to login to Sprinklr. For example, if you want your employees to work only from offic

experience:space

cloud:core

marketing

Insights

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Knowledge Base Article

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Restrict Login Access to IP Address at User‑level

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Troubleshooting

Conversation after deflection not getting associatedThis happens in the Livechat when link asset which is supposed to be published via a canned response is instead sent by agent using "Send a link". To confirm this, click on the published link and verify whether the opened page contains th

Service

Knowledge Base Article

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Troubleshooting

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Share Production Dashboard

In this article, you will learn how to Share a Production Dashboard Internally with User/User Groups and Workspaces. Share the Production Dashboard InternallyClick on the Options icon in the top right corner of the window.Click on the Share Dashboard Option in the dropdown menu. Fill in the detai

marketing

Production Dashboard Actions

Production Dashboard

share dashboard

Knowledge Base Article

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Imports and Exports