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DVT Part 1: Create Dynamic Video Templates

Video templates have become one of the most vital marketing tools today, saving time and helping create attractive video ads. Our renderer smoothens and accelerates the video creation process, ensuring a better experience for you. Create video templates in Sprinklr's asset manager by importing the A

marketing

Knowledge Base Article

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Video Templates - Part 1 (How to create a video template)

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Configurator tool for Locations

Business Location creation via Configurator ImportYou can use the configurator tool for bulk import and export of business locations on the platform. The bulk addition functionality saves time and effort in creating a large set of business locations for monitoring & actionable insights.The confi

Insights

Knowledge Base Article

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Business Location Configuration

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Install Jira Connector

This guide walks you through the step-by-step process to install the Jira Connector and add a Jira user for the integration.PrerequisitesBefore you begin, ensure the following prerequisites are met:Sprinklr RequirementsSprinklr Service Care must be enabled and configured.A Sprinklr Global Admin user

marketing

Insights

social

Service

Knowledge Base Article

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Setup

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User Communication Elements

​OverviewUser Communication Elements are components within the Guided Workflow Canvas that enable direct communication with users as they navigate a workflow. These elements are designed to convey important messages, updates, or instructions, enhancing the user experience and guiding them through ea

Service

Knowledge Base Article

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Guided Workflow Canvas

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Reporting FAQs (Module Wise)

List of some commonly asked FAQs.GeneralFor every Metric, 'Agent' and 'Campaign' prefixed metrics are available. Which one is the appropriate one?To plot the metrics in reporting, dont use the metrics prefixed with agent or campaign. Use the metric without any such prefix.What ar

Service

Knowledge Base Article

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Module Wise FAQs

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What is a Portfolio?

In this article we will discuss what is a portfolio, collaboration in portfolio management and how to get permission to create a portfolio. If you just wish to know how to create a portfolio, refer to the article Create a new portfolio. What is a portfolio? In Project Management a portfolio refers t

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marketing

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Knowledge Base Article

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Manage Portfolios

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Proactive Knowledge Base Assistance

In Care Console, Sprinklr AI+ can help provide answers and steps from knowledge base articles based on customer queries to provide agents with quick and accurate information to share with customers.How does it work?Sprinklr native AI continuously and proactively listens to customer messages and iden

ChatGPT

Care Console

Knowledge Base

Service

Knowledge Base Article

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Agent Assist

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Overview

What is Social to Live Chat? With this capability, brands can transfer users from social or any other channel to a more secure channel, i.e. Live Chat whenever there is a need to capture personal identifiable information. Brands will be able to send a link to users, clicking on which end users will

Service

Knowledge Base Article

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Overview

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Automated User Onboarding Flows​

You can enhance the user onboarding process on the community by implementing automated guided workflows that seamlessly guide new users through essential steps such as account creation/verification, profile setup, and familiarization with community features. Additionally, these flows can be created

Service

Knowledge Base Article

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Sign-up/Sign-in Flows

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Manage Alerts from the Alert Manager

Sprinklr's Alert Manager is a one-stop solution for easily creating and managing all your alerts. The Record manager helps you get a consolidated view of all the Alerts within the environment with the desired actionability on the alerts of your choice.Key features of Alert Manager Using a simpl

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Manage Alerts

Alert Manager

Knowledge Base Article

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Alert Management from Alert Manager

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Live Chat Creative

The Creative Library serves as a centralized space to create, view, and manage Live Chat survey creatives used for delivering feedback requests within Sprinklr Live Chat conversations.Live Chat creatives define how surveys are introduced and experienced inside chat, supporting both embedded and conv

Insights

Knowledge Base Article

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Live Chat

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Supervisor View

The Supervisor View enables supervisors to monitor the performance of their direct, indirect, and group-level reportees across all assigned games.Note: Supervisors have full visibility into games involving their reportees. They can review team-level and individual-level performance, track KPI-based

Sprinklr Service

New Article

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Knowledge Base Article

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Configuration

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Reporting Home - Visibility Settings and Sorting

In this article, you will learn how to change the View of the Reporting Homepage, change column configuration, apply Group-By and Sorting.Change Views - Grid and List:Click on the Visibility Settings icon in the top right corner of the window.Select your view type from Grid or List that you want for

marketing

Reporting

Knowledge Base Article

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What is Reporting?

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Sources FAQs

Below are some of the frequently asked questions about Sources in Location Insights –What is meant by sources in Location Insights?The review websites, news, blogs, owned accounts, and listening data from which we get client specific data into Sprinklr to run AI models on, are known as sources.How i

Insights

Knowledge Base Article

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FAQs

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Operators FAQs

Get answers to the most frequently asked questions about different types of operators supported by Sprinklr.Are operators globally available for all customers?Yes, operators are globally available for all customers.What happened prior to operators?Previously, when these new operators like title and

Operators Frequently Asked Questions

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Operators FAQs

Knowledge Base Article

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FAQs and Advanced Use-cases

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Set Up Live Chat Messenger

To set up Sprinklr Messenger, you need to link the Sprinklr Messenger in your project and add the necessary permissions. Setup for AndroidTo setup Sprinklr Messenger, follow these steps: Link Sprinklr Messenger in Your ProjectYou can link Sprinklr Messenger in your project with autolinking or withou

Service

Knowledge Base Article

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Set Up Live Chat Messenger

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Set up X Conversion Pixels

Conversion Pixel is a small piece of code that places a blank 1 x 1-pixel image on your website. When audiences visit your website page with an installed conversion pixel, the pixel will record their visit and actions, for example, if they click any of your ads, view your ads, etc. Conversion Pixels

marketing

Knowledge Base Article

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Apply Tracking Parameters

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Sprinklr Specialised AI Features for Marketing

Sprinklr’s Specialized AI for Marketing helps brands create impactful campaigns by leveraging advanced generative AI and predictive intelligence. These features enable marketers to analyze audience sentiment, identify emerging trends, and optimize content strategies across social, digital, and paid

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Marketing Specialized AI Use Cases

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Marketing Persona Apps FAQs

Persona Apps FAQs​How do I access the Marketing Persona Apps?The Standard Persona Apps are enabled by default on the Sprinklr Platform, along with the LaunchPad View simultaneously providing access to both the Persona and the holistic Sprinklr interface. For more information on navigating to the Mar

marketing

FAQs

Persona Apps

Knowledge Base Article

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FAQs

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How to Iterate On Variable Number of Data

In IVR systems, a loop node is a powerful node that allows for efficient and dynamic handling of list or array variables. When dealing with collections of data, such as a list of accounts or transactions, the loop node enables the system to iterate through each element of the array, performing speci

Service

Knowledge Base Article

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How to Setup Business Logic