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Facebook as a Benchmarking source

By adding a Facebook link for brand Benchmarking, you can listen to and learn from Facebook data from public pages and perform competitive analysis.Facebook is a service for more than two billion people to freely express themselves across countries and cultures and in dozens of languages. Facebook i

Facebook as a Benchmarking source

Insights

Knowledge Base Article

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Facebook

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Steps to Build a Generative AI-Powered FAQ Bot

Creating a Generative AI-powered FAQ Bot can streamline customer support by providing instant, accurate responses to frequently asked questions. Follow these steps to build your FAQ bot:1. Create a Smart FAQ ModelFirst, you need to create a Smart FAQ Model. This model will leverage AI to provide rel

Service

Knowledge Base Article

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Before you build

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Deployment Settings

Before we beginBefore we look at Deployment Settings and how it is configured, it is important to know about Issue Types.OverviewAfter you have created your dialogue tree bots and FAQ bots, you need to deploy them. To do this, go to the Deploy section. The function of the deploy section is to assign

Service

Knowledge Base Article

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Define Bot Orchestration Strategy

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How to Manage Scheduled Exports in Ads Reporting

Manage Scheduled ExportsTo Edit a Scheduled ExportTo share Scheduled ExportsTo disable the Export Cover pageOptions available for Scheduled Exports:-On the Scheduled Exports window, hover over the desired scheduled export Options icon.​​Edit: Click Edit to open the Schedule Export window where you c

marketing

Knowledge Base Article

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Create & Manage

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Insight Detailed View

The detailed exploration in the third pane allows users to gain a thorough understanding of the insight, its contributors, root causes, associated cases, and any collaborative comments made by team members.Click View Details at the bottom of the insight card to open the third pane.Overview TabPresen

26.1

Sprinklr Service

20.10

Service

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Knowledge Base Article

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Configuring Insights Hub

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Profile Settings in Advocacy

Advocates can conveniently manage their account settings by accessing the profile page, accessible through the profile widget on the platform or within the Sprinklr Extend mobile app. This user-friendly interface provides advocates with a centralized location to oversee and customize various aspects

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Setup Advocacy Account

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Exploring Conversational Analytics Persona

Setting up Conversational Analytics PersonaHyperspace Mode Under Profile, enable Hyperspace. Under Sprinklr Service in the launchpad, click on Conversational Analytics Persona App.​Note: In case the Conversational Analytics app is inaccessible via the launchpad, Open All Settings, under Manage Custo

Service

Knowledge Base Article

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Getting Started with Conversational Analytics

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What Can Cause Facebook Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, reconnect your social account to Sprinklr. Doing this generates a new token. Each social network has policies and security algorithms to keep its u

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Creating Redeemable Rewards

This article provides a step-by-step guide for creating redeemable rewards in the Reward Engine. As an admin, you can define reward properties, set token requirements for redemption, and organise rewards effectively to maximise advocate engagement.Learn to Create a Redeemable Reward Access the Creat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Create Rewards

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Test Masking Template

The Create Masking Template window has a Test Masking Template icon to test the masking inputs that you provide. Using this screen, you can test the masking details by filling in the mandatory fields, like Approach and Masking character, in the Masking Details screen​ on the left-hand side panel. Ba

Service

Knowledge Base Article

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Masking Templates

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Configure Agent Copilot Widget in Sprinklr Care Console

After completing the configuration of Agent Copilot in AI+ Studio, you must add the Agent Copilot widget in the Sprinklr Care Console. This ensures agents can interact with Copilot directly from their case-handling interface.  Follow the steps below to configure the Agent Copilot widget: 1

Knowledge Base Article

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Configure Agent Copilot Widget in Care Console

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Sprinklr Insights: 18.8 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product tit

marketing

Insights

social

Sprinklr Insights New Features

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release_note

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v18.8 Summer Release (August)

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Sprinklr Service: Patch Changes (18.5.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.5.1 (June)

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How to Import & Export Ads Custom Metrics

To Import/Export Custom MetricsClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Ads Reporting Home, click the Options icon  in the top-right corner and select Custom Metrics.In the top-right corner of the Custom Metrics window, click 

marketing

Knowledge Base Article

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Import/Export Custom Metrics

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Manage Vanity URLs

Overview Vanity URLs can be managed from Vanity URL Management. Copy Vanity URL to Clipboard Copy a Vanity URL to your clipboard by hovering over the Vanity URL's Options icon and select Copy. Edit a Vanity URL Hover over the Vanity URL's Options icon  and select Edit. Make

experience:space

cloud:core

vanity urls

article:howto

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Knowledge Base Article

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URL Shorteners

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Placeholder Text

Placeholder Text simplifies the creation of personalized surveys by enabling you to insert dynamic information, such as previous responses, metadata, or contact details, directly into question titles. This allows survey questions to be context-aware and more engaging for respondents. By reflecting r

Sprinklr Insights

26.1

Insights

New Article

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Knowledge Base Article

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Survey Logics

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WhatsApp Marketing Messages API (MM API)

Sprinklr supports sending WhatsApp marketing messages (HSM marketing templates) through the Marketing Messages API (MM API). This API is an enhancement to the default WhatsApp Cloud API and is purpose‑built for marketing use cases. The MM API provides automatic delivery optimization to improve messa

26.1

Sprinklr Service

Service

Updated Article

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Knowledge Base Article

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WhatsApp Marketing Messages API

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Why to Choose Bring Your Own Carrier (BYOC) for Large Enterprises

In today's fast-paced business environment, large scale businesses and government agencies need to stay connected with customers and stakeholders, while also keeping costs under control. One strategy that helps to achieve both these goals is Bring Your Own Carrier (BYOC). BYOC enables you to co

service channels - voice

Service

Knowledge Base Article

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BYOC Trunking

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How are Product Insights models trained?

Sprinklr starts to build the model by collecting unclassified raw data from various channels. The raw data is then segregated into unsupervised clusters. These clusters are used to identify the key categories of conversation which leads to the taxonomy creation. Unclassified mentions are annotated a

Insights

Knowledge Base Article

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Advanced Concepts

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Standard MM&A dashboards

Sprinklr has introduced new and upgraded dashboard templates in MM&A, designed to monitor and track key PR KPIs for brands, competitors, industry & executives. These dashboards are built with new enhanced widgets/visualizations to uncover actionable insights easily. Standard templates drasti

Insights

Knowledge Base Article

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MM&A Dashboards