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Sprinklr Integration with Jira

The Sprinklr and Jira integration enhances collaboration between customer-facing and development teams by streamlining ticket creation and resolution processes. This connector bridges the gap between customer interactions and issue tracking, enabling more efficient workflows and improved customer se

marketing

Insights

social

Service

Knowledge Base Article

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Overview

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Rating Scale

The Rating Scale Question enables survey designers to gather organized feedback by allowing participants to evaluate items using a numerical or visual scale. This method is effective for assessing opinions, satisfaction, or levels of agreement along a specified range. The anticipated outcome is a ve

Sprinklr Insights

26.1

Insights

20.10

+2

Knowledge Base Article

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Survey Questions

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Reporting

You can create a Widget in Sprinklr Reporting to view reporting data on Live Stream.View the total inbound message count for a Live StreamView the count of unique users who participated in a Live StreamView inbound messages along with the message count, sender name, date, and timeView the email IDs,

Service

Knowledge Base Article

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Stream Chat

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Calibration Reporting

Auditor-wise Calibration ReportThis widget offers valuable insights into the alignment between an auditor and a calibrator. Alignment is calculated by the percentage of checklist items where the auditor's and calibrator's evaluations exactly match (either scores or responses, based on the method sel

Service

Knowledge Base Article

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Calibration Reporting

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Outbound Voice Overview

Outbound Voice Campaigns refer to a planned series of outbound voice communication efforts aimed at achieving specific business objectives. Outbound voice campaigns are often used by businesses, organizations, or political campaigns to connect with customers, supporters, or potential voters.The purp

Service

Voice

Knowledge Base Article

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What is Outbound Voice?

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Facebook as a Benchmarking source

By adding a Facebook link for brand Benchmarking, you can listen to and learn from Facebook data from public pages and perform competitive analysis.Facebook is a service for more than two billion people to freely express themselves across countries and cultures and in dozens of languages. Facebook i

Facebook as a Benchmarking source

Insights

Knowledge Base Article

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Facebook

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Compose LinkedIn Ads in 7 Steps

Easily create effective LinkedIn campaigns within a defined time and budget and reach the ideal audience for your business by connecting with the largest network of professionals.Advertising through LinkedIn is a great way to reach a customer on the world's largest network of professionals. Through

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Create Sub-cases linked to a Case in Care Console

Streamline customer support issues by associating multiple sub-cases with a case to enable parallel work by multiple teams.Agents can use macros or guided workflows to create sub-cases. The sub-cases created are linked to the cases enabling back-and-forth navigation between the case and sub-cases. C

Service

Knowledge Base Article

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Handling Sub Cases in Agent Desktop

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Deployment Settings

Before we beginBefore we look at Deployment Settings and how it is configured, it is important to know about Issue Types.OverviewAfter you have created your dialogue tree bots and FAQ bots, you need to deploy them. To do this, go to the Deploy section. The function of the deploy section is to assign

Service

Knowledge Base Article

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Define Bot Orchestration Strategy

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Adjust Ads Reporting Metrics & Dimensions

List of Adjust metrics​​DimensionsGENERAL DIMENSIONS:-Paid InitiativeAd SetAd VariantPaid Initiative Channel IDAd Set Channel IDAd Variant Channel IDAd AccountAd Account IDADJUST SPECIFIC DIMENSIONS:-Adjust AdGroup NameAdjust AdGroup IdAdjust App IdAdjust Campaign NameAdjust Campaign IdAdjust Channe

marketing

Knowledge Base Article

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Reporting & Analytics

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Enhanced Modern View for Distributed Home Page

The Distributed platform now comes with a completely revamped UI that provides a fresh look to the home page and enhances your experience of using the platform. The space is now fully utilized, while the widgets are strategically placed, and tailored to cater to your specific needs while using the p

social

Social - SES

DST - SES

Knowledge Base Article

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Miscellaneous (Distributed User)

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Integrate Adobe Analytics to Track Click-through Behavior

Adobe Analytics is a web analytics platform offered by Adobe as part of its Adobe Marketing Cloud suite. Sprinklr Advocacy is now integrating with Adobe Analytics, allowing seamless sharing of web analytics data for enhanced reporting within the Sprinklr platform. This integration enables marketers

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Link Click Tracking

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Introduction to In-App Surveys

In-App Surveys enable brands to collect solicited feedback directly within their mobile apps during customer interactions. You can choose from pre-designed formats like micro-surveys or customize pop-ups to match their brand identity. Surveys can also be embedded seamlessly into any section of the a

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting up the In-App distribution

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Social Channel Level Gamification - Advocacy

Advocacy has taken a new dimension with the introduction of Channel Level Gamification. It is not just about advocates sharing content, but also about how their networks respond to it. By recognizing and rewarding these interactions, we are taking social advocacy to new heights. What is Channel Leve

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

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Whitelist Emails in Outlook 

Option 1: Add the address to your contacts To tell Outlook you want to receive messages from a certain email address, add the address to your contacts. This will indicate that the sender is, in fact, trusted by you and you want to receive their messages. Unfortunately, it does not guarantee that tho

social

Knowledge Base Article

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Channels

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Discovery of Generative AI FAQ Bot

OverviewThis article will serve as a guide to discovering the requirements for building a Generative AI-powered FAQ Bot.Use Cases of Generative AI FAQ BotIdentify your requirements for the FAQ Bot. Depending on your needs, two main use cases can be as follows:Fully FAQ-Based Bot: If your requirement

Service

Knowledge Base Article

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Before you build

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Sprinklr Insights: 18.8 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product tit

marketing

Insights

social

Sprinklr Insights New Features

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release_note

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v18.8 Summer Release (August)

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Configure Agent Copilot Widget in Sprinklr Care Console

After completing the configuration of Agent Copilot in AI+ Studio, you must add the Agent Copilot widget in the Sprinklr Care Console. This ensures agents can interact with Copilot directly from their case-handling interface.  Follow the steps below to configure the Agent Copilot widget: 1

Knowledge Base Article

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Configure Agent Copilot Widget in Care Console

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Create briefs using Sprinklr AI+

In this article, we will learn about how Sprinklr AI+ can assist you with briefing and enhance your briefing experience with various options that are available to you for assistance. With Sprinklr AI+ integration, you can Edit & Review Content and take various Actions on briefs fo

brief templates

marketing

ChatGPT

Knowledge Base Article

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Brief Template Actions

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Create a Task Macro

Macros are used to execute multiple actions on an entity with a single click. You can apply task macros to tasks to take multiple actions the same way you can with other entity types. Macros allow you to create efficient task workflows, taking multiple actions on a task at once. While creating Task

experience:space

Insights

release:N-A

social

+9

Knowledge Base Article

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Macros