Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.5K)

SH
Instagram as a Benchmarking source

Instagram is a photo and video-sharing social networking service that allows users to upload media that can be edited with filters and organized by hashtags and geographical tagging. Posts can be shared with publicly or preapproved followers. Users can browse other users' content by tag and loc

Sprinklr Insights

26.1

Insights

Instagram Data

+2

Knowledge Base Article

 • 

Instagram

RS
Set Case-Level Skills and Proficiency Using Macros

You can use a macro to set the required skills for a single case or in bulk for selected cases directly from the Care Console. To enable this functionality, configure the Manage Required Skills action within the macro's Manual Actions section. This allows supervisors or agents to quickly update

Service

Knowledge Base Article

 • 

Set Case Skills and Proficiency

RS
Configure Persona Apps for Workforce Management

Persona Apps define how different user roles interact with Workforce Management features in Sprinklr. By configuring Persona Apps, you can ensure that Agents, Workforce Managers, and Administrators have access to the right tools, workflows, and information based on their responsibilities.This docume

Sprinklr Service

New Article

20.10

Service

+1

Knowledge Base Article

 • 

Other Configurations

SH
How to resolve microphone issue

Sometimes due to system, device and network issues, agents or customers may report voice loss during their ongoing conversations. At that time as a primary action, it becomes most important for the agent to ensure whether they are connected properly to the device.If the agent is facing issues regard

Service

Knowledge Base Article

 • 

Setting up Agent Persona

SH
Field Visibility

Visibility of a field is determined by their availability in other projects or portfolios. You can find existing fields in the ‘Choose Existing’ section while adding a column based on the level of the field’s visibility. Please note that for convenience, the words “Field” and “Column” are used inter

PM_PROJECT_SHEET_VIEW_2

PM_TASK_SHEET_VIEW_2

PM_GENERIC_2

Knowledge Base Article

 • 

Columns in Tasks

RS
Overview of Advocate State Transitions & Workflows 

Advocate State Transitions and Workflow in an advocacy program refer to the various stages and actions that advocates go through after onboarding the platform and during their engagement with the program. Importance:  These state transitions and workflow help program administrators track and manage

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Advocacy User Management

SH
Estimated Clicks Metric in Reporting

Estimated Clicks previously referred to as Filtered Clicks, is a metric in Reporting Insights. Many actions can result in a click on a link, such as a person clicking the link in the post, a known search engine or bot crawling the social network to index content, a widget loading a photo from a link

social

Reporting - SES

Social - SES

Knowledge Base Article

 • 

Advanced Features

SH
Create a Rule Batch

Rule batches are used to categorize and organize rules to make them run in a particular sequence. A rule batch has multiple rules stacked together in a specific order. You can drag and drop the rule batch columns in order to make them run in the desired sequence. You can also drag and drop rules wit

experience:space

cloud:care

article:howto

release:N-A

+5

Knowledge Base Article

 • 

Introduction to Rule engine

SH
How to create a Story query?

To create a story query while in a dashboard or on the stories page, click the Settings icon on the bottom left of the quick access panel and select Story Query. Click New Story Query in the top right corner of the Story Query window.On the New Story Query pop-up window, enter basic details namely S

Insights

Knowledge Base Article

 • 

Story query setup

RS
Revamped Reporting Dashboard Navigation

The Reporting Dashboards screen has undergone a complete facelift. As a result, the screen comes with a new look, along with a set of new navigation paths inside the reporting dashboards. Let's take a quick look at the navigation enhancements that have been implemented in the standard reporting

social

Reporting - SES

Social - SES

Knowledge Base Article

 • 

Standard reporting dashboards

SH
Instagram Story Insights

You can leverage Instagram insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels and live videos that you've created to see how each one performed

social

Knowledge Base Article

 • 

Reporting Glossary

SH
Co-browsing Overview

Co-browsing allow agents to view the customer’s screen, enabling them to guide customers through product purchases, complex form filling or confusing information on websites while maintaining privacy and security.​Co-browse View on Web​​​​​Co-browse View on Mobile​​Co-browse View on Care ConsoleKey

Service

Knowledge Base Article

 • 

Co-browsing

RS
Out-of-Adherence Alerts for Agents and Supervisors​

Ensuring agents adhere to their schedules is crucial for meeting KPIs and maintaining overall performance. When agents adhere to their schedules, they contribute positively to their overall performance metrics. However, in cases where agents deviate from their schedules, it's essential to provi

Alert Manager

Service

Create Alerts

Knowledge Base Article

 • 

Out-of-Adherence Alerts

SH
How to Create Lookalike Audiences

Creating a Lookalike Audience in Audience Manager helps you reach new people who are likely to be interested in your business because they are similar to your best existing customers. It increases the probability of generating high-quality leads and offers more value on ad spend.To Create a Lookalik

marketing

Knowledge Base Article

 • 

Create Lookalike Audience

SH
Media Monitoring & Analytics FAQs

The Media Monitoring & Analytics (MM&A) product enables the PR and corporate communication professionals to eliminate the challenges in their day-to-day job functions using AI to uncover actionable insights across traditional & modern channels. The day-to-day job functions include PR per

Insights

Knowledge Base Article

 • 

FAQs

SH
Introduction to Newsletters

A Newsletter opens the door to a better understanding and knowledge of your brand.With organizations going global and diversifying geographically, communication is the key to running operations successfully. And being a PR professional it is one of your top job functions to keep your executives and

Insights

Knowledge Base Article

 • 

Newsletters

SH
What is the Ads Creative Management App?

What is the Creative Management App Solution? Creative Management app is a solution to reduce media production costs and improve creative efficiency – driving down creative CPM and streamlining production expenses. It ensures that all creatives align with the brand identity and suit the specific cha

marketing

Knowledge Base Article

 • 

Overview

SH
Add Colour Configuration to your Campaigns in Editorial Calendar

Assigning a standardized color configuration to Campaigns based on campaign properties allows your team to easily identify them within the Editorial Calendar. This will also add a visual appeal to your Calendar and Timeline views, helping you easily distinguish and manage Campaigns.To Color-Code Cam

campaign management

marketing

Color-Code Campaigns in Editorial Calendar

Campaign Basics

+2

Knowledge Base Article

 • 

Calendar Views Customization

RS
Guided Workflow Report

The Guided Workflow Report provides in-depth data on the Guided Workflows (GW) executed. When you create a new widget in a reporting dashboard using the Service Analytics data source, the Guided Workflow Report appears under the Guided Workflow Report Group in the Widget Builder when you select a me

Service

Knowledge Base Article

 • 

Detailed Report Glossary

RS
How to Create an Ad Campaign in Ads Composer

You can compose Facebook, Twitter, LinkedIn, Pinterest, Snapchat, LINE, TikTok, and Nextdoor Ads from the Ads Composer, allowing you to create the same ads through Sprinklr that you can create on various channels. You can create multiple ads for multiple channels through a single platform. This arti

marketing

Knowledge Base Article

 • 

Functionalities