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Ads Creative Library Overview

In the highly competitive landscape of social media advertising, brands and advertisers are constantly seeking innovative ways to stand out from the crowd. This has led to the development of a wide variety of creative units that are not typically available to organic publishers. However, managing an

marketing

Knowledge Base Article

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Ads Creative Library (Overview)

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Troubleshoot Export Problems in Reporting

In this article, you will learn about the following topics:You are not receiving the export by Email or Platform notifications.​Notification PreferencesSender Field in Scheduled Export SettingsAn export report fails.​Widget in dashboard is not loadingDashboard is a single tabbed dashboard (no sectio

Service

Knowledge Base Article

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Troubleshoot Export Problems

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How to View Outbound Post Custom Fields in Ads Manager

Outbound Properties are those custom fields that are tagged at the Post level. Based on a user's workflow, custom fields can be tagged at multiple levels. Previously, Ads Manager only allowed tagging of custom fields at the Paid Initiative, Ad Set, and Ad Variant levels.Now, with more visibilit

marketing

Knowledge Base Article

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Manage Campaigns at Scale

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Media Impact Score

“Single North star metric that illustrates if the PR efforts are on the right track.”​As we know that there are a wide variety of metrics that capture different aspects of a PR job function. Presenting all these metrics to an executive is often overwhelming and hence not actionable. Modern-day leade

Insights

Knowledge Base Article

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Data related

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Publishing FAQs

What should I do if Quick Publisher opens instead of the Advanced Publisher?Check that you have the right permissions to open the Advanced Publisher, if the problem persists contact your sprinklr liaison.All the Tabs are not visible in the Advanced Publisher. What should I do?Ensure that you have sa

marketing

publishing

FAQs

Knowledge Base Article

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Troubleshooting & FAQs

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Generative AI-Powered Zero Shot Intents

OverviewZero Shot models are particularly useful for rapidly creating intents with minimal time and effort. Leveraging Sprinklr AI+, this model can quickly generate intents without the need for manually adding expressions.You can also test these models by using intent test projects and message valid

26.1

Sprinklr Service

Conversational AI & Bots

20.10

+2

Knowledge Base Article

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GenAI-Based Intents and Entities(Zero Shot)

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Activity Dashboards

On the Community Reporting Dashboard, you can customize, expand, and filter into metrics to develop data-based strategies to continuously improve your content performance on the community.​Use CasesTo View Reporting on Community ActivityYou can classify the activities of the community members by Act

Service

Knowledge Base Article

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Reporting

RS
Security Settings

Security Settings allows admins to setup security configuration details to control login and access restrictions for users. This article covers the permission required to edit the security configurations and how to set up the login and access restrictions for users in Sprinklr. To Manage Permissions

social

Knowledge Base Article

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Others

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Multi Entity Lookup Field

The Multi-Entity Lookup Field in Entity Studio enables you to reference records from multiple entities within a single field. Unlike the standard Lookup Field, which links to only one entity, this field type allows dynamic associations across several entities — improving flexibility and data managem

Knowledge Base Article

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Fields and Relationship

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Overview

Summary is concise, AI-generated overview that captures the main events, actions, and outcomes of a customer-agent interaction. It highlights the sequence of events, key customer issues, actions taken by the agent, and any next steps or resolutions agreed upon in a case. A summary helps contact cent

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Introduction

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Add Facebook Brand Page with Editor Permission on Profile

Sprinklr supports task-level permissions similar to Facebook's native settings. Users with Editor permissions can also add the Facebook page to Sprinklr and successfully publish posts and engage with comments.​With Admin access, users are granted a wide range of permissions including Page Deletion,

social

Knowledge Base Article

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Add Facebook account in Sprinklr

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Blogs/websites as a Listening source

By adding blogs/websites as a Listening source, you can listen to and learn from blog/website data.​Sprinklr supports Blogs/Websites as one of its multiple Listening Sources. Blogs are discussions or informational websites published on the World Wide Web consisting of discrete, often informal diary-

Insights

Knowledge Base Article

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Web Sources

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Other Paid Rule Use Cases

This article will cover examples of the following use cases for Paid Rules:Stopping ads containing red flag keywords from runningNotifying users if an ad is disapproved by native channelsNotifying users if a Paid Initiative is missing an end dateNotifying users if an ad is active but not spendingPau

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configurations

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Install Live Chat Messenger and Peer Dependencies

To integrate Sprinklr Live Chat Messenger into your project, you must install the Live Chat SDK along with its necessary peer dependencies. This section provides a step-by-step guide to install Live Chat Messenger and its necessary dependencies. Prerequisite Before you begin with the installation, e

Service

Knowledge Base Article

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Install Live Chat Messenger and Peer Dependencies

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How does the Adjust Ads Integration Work?

1. [Ads reporting] Bringing Adjust Data in Sprinklr -​Its a cumbersome task to download and map the Channel Entities Data and Adjust data on regular basis based on the identifier.Sprinklr Adjust Integration helps you :-Map Adjust data in an automated way to your Channel entities allowing you to com

marketing

Knowledge Base Article

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Setting Up Adjust

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External Shareable Link

Learn how to generate an external shareable link to your reporting dashboard in order to share the dashboard externally, i.e. with external users.It is often required to share reports with users who do not have their accounts within Sprinklr. This can easily be achieved using the Get

social

Reporting - SES

Social - SES

Knowledge Base Article

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Scheduled Exports

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Page Configurations

Page Configurations is a feature of the Sprinklr Community product that enables brands to customize and configure community pages with ease. Brands have the option to configure standard pages or create completely custom pages. This feature allows page managers to create a unique experience for commu

Service

Knowledge Base Article

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Page Layout

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Paid Rule Regular Expressions

In Paid Rule Conditions, RegEx is available to use for searching within Paid Initiative, Ad Set & Ad Variant names.​Use Cases of RegEx​Use CaseConditionsWhat would work?ExplanationCheck if the text is one of the exact phrasesIn the following three sentences if you want to check if the text is on

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Paid Rule Properties

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Quora as a Listening source

By adding Quora as a Listening source, you can listen to and learn from Quora data in real-time.​Quora is a question-and-answer platform that allows users to ask and answer questions about anything. It has a community of over 150 million people actively participating in discussions. Sprinklr support

Insights

Knowledge Base Article

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Quora

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Screen Components

OverviewIn a customer-facing guided workflow, you can easily gather input from customers by utilizing various components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the acc

Service

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows