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RS
Grouped Queues Monitoring

Queue groups are collections of queues that are grouped based on certain parameters. They are particularly useful for managing a large number of work queues efficiently. Instead of handling work queues individually, you can organize them into queue groups for streamlined management.Note: Queue group

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Grouped Queues Monitoring

RS
Boolean Field

The article outlines the steps to create a Boolean Field in Entity Studio. Creating a Boolean Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manager page appears with the list of entities. Search for the desi

Knowledge Base Article

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Fields and Relationship

SH
How to Schedule/Reschedule a Callback for Customer from ACW

Sprinklr offers a powerful feature that allows brands to provide their agent with the ability to schedule callbacks for the customer. This feature comes in handy when customers want follow-up calls. In this knowledge base article, we will guide you through the setup process for the scheduling callba

Service

Knowledge Base Article

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Schedule a callback for customer

RS
Creating Tasks

AI Agent Tasks define a sequence of actions or steps that the agent will execute to accomplish specific objectives or support users in completing tasks.Instead of building workflows through traditional dialogue trees in conversational AI platforms, users can now create the same workflows by writing

Knowledge Base Article

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Tasks

RS
Transfer of Data & Variables in a Journey

IntroductionThe Journey Facilitator in Sprinklr is a robust tool designed for marketers to craft unified, omnichannel customer journeys. This advanced feature offers a visual flow builder, allowing you to map the entire customer journey and engage with your audience across various channels. A crucia

Service

Knowledge Base Article

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Journey Builder

RS
Channel Custom Properties

The Channel Custom Properties Report offers a brief summary of user interactions in live chat, highlighting important details such as the browser, device type, and the website where the conversation began. It also includes the user's location, preferred language, and time zone.The report also p

Service

Knowledge Base Article

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Detailed Report Glossary

SH
Connect with Tableau

You can add Sprinklr as a data source in Tableau to create data visualization reports. Sprinklr's built-in data connector will allow you to access out-of-the-box dashboards powered by Sprinklr to gain insights from across your brand’s social accounts to understand the full impact of your global

social

Knowledge Base Article

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Tableau

SH
Creating Alerts in Supervisor Console

You can create alerts to receive notifications about specific activities and events you want to monitor. These alerts keep you informed and enable you to take timely and appropriate actions when needed.This article covers the following sections:Create an Alert Customize an Alert Message Set Max

Service

Knowledge Base Article

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Creating Alerts

SH
Sprinklr Release v15.9.0 - August/September 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

Sprinklr Patch Release

Post 15.5 Patch Release

New Capabilities and Enhancements

+3

release_note

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v15.9.0 (August/September)

SH
Sprinklr Release v16.4.0 - March/April New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Sprinklr Patch Release

March 2021 Patch Releases

Sprinklr Release v16.4.0

+6

release_note

 • 

v16.4.0 (March/April)

SH
Sprinklr v16.5.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

16.5.0

Spring Release 2021

product:marketing

+5

release_note

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v16.5.0 (July)

RS
AI+ Reporting

AI+ Reporting provides detailed insights into the performance and usage of AI-powered requests across your organization. It enables businesses to monitor, measure, and optimize AI interactions by offering detailed insights at the partner-specific level.Note: Retention PolicyReporting data is retaine

26.1

Sprinklr Service

marketing

Insights

+3

Knowledge Base Article

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AI+ Reporting

RS
Use Case Hub for Benchmarking

Benchmarking has traditionally relied on best practice and standard dashboards to track performance. To make these tools more practical and insightful, benchmarking is now organized into smaller, focused use cases through the Use Case Hub. This hub simplifies access and enhances usability by offerin

Insights

Knowledge Base Article

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Use Case Hub

SH
Classified as a Listening source

Use Classified to track and analyze micro advertisement content on a wide range of clusters. Sprinklr supports Classified as one of its multiple Listening sources. Classifieds are micro advertisements available on Print and Digital Media. They are usually clustered into coherent groups. Integration

Insights

Classified as Listening Source

Knowledge Base Article

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Web Sources

SH
Sprinklr 17.1.0 – Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!​Navigation TipsRead through the release notes below, or you can

17.1 Release Notes

17.1 New Capabilities

17.1 New Features

17.1 Modern Research Release Notes

release_note

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v17.1.0 (January)

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Compose Facebook & Instagram Ads

Sprinklr's Ads Composer allows you to create ads for a defined audience and helps you stay within budget using effective bid strategies.Advertising on Facebook and Instagram allows you to create visually immersive stories that reach over 2 billion monthly active users worldwide.Select Account and Ob

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

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Create Facebook Ads

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Sprinklr Marketing: 26.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Ma

marketing

Insights

social

Service

Knowledge Base Article

 • 

26.1 Release (7th Jan '26 Onwards)

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Data Onboarding using S3 Connector

Marketers have a high volume of customer data that is difficult to manage and integrate for their customer experience efforts. Sprinklr offers secure and scalable data onboarding using one-time S3 configuration to import any amount of data. For recurring uploads, automation can be set up to push the

experience:space

Importing Profiles

article:howto

product:platform

+4

Knowledge Base Article

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Integration Guides

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Create a Widget

Widget is an element in Sprinklr Reporting that enables users to customize their own visualizations and add metrics that users wish to dive deeper into and derive actionable insights. A widget offers multiple customization options such as custom visualizations, various metric compatibility, differen

social

Reporting - SES

Social - SES

Knowledge Base Article

 • 

How to create a new widget

RS
Textarea Field

The article outlines the steps to create a Textarea Field in Entity Studio. Textarea allows you to input and editmultiple lines of text. Creating a Textarea Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manag

Knowledge Base Article

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Fields and Relationship