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Create X Cards via DAM

This article will cover the steps and guidelines on how to create an X Card via DAM, which adds rich media to tweets for more engagement and information, increasing click-through rates, driving website traffic and providing a better user experience for their followers.Steps to create X cards in DAMC

social

Knowledge Base Article

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Advanced capabilities

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How to use Google Campaign Manager (DCM) in Ads Publishing & Reporting

Sprinklr’s Google Campaign Manager integration allows you to seamlessly create, assign, and track URL tags for ad placements within Sprinklr Marketing (Ads). The ability to track conversions by placement and ad level provides marketers with the analytics and insights needed to optimize campaigns eff

marketing

Integrations

DCM

Knowledge Base Article

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Setting Up Google Campaign Manager

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Detect copyright violations while publishing videos

While uploading a video on Instagram (Reel, Carousel video or Story), you can detect if that video is copyrighted or not. This capability helps you abstain from copyright infringement or plagiarism.Note: This capability is only supported for Instagram channel.Steps to Check Copyright Issues While Pu

social

Knowledge Base Article

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Other Publishing Capabilities

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Voice Campaign Management

Track all the voice campaigns in a single view. Sprinklr's voice campaign management can help ensure high conversion rates through targeted outreach. Create a customized campaign with efficient dialer algorithms to ensure high productivity.Voice campaigns contain a high level of customizability rega

campaign management

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Sprinklr Service

Voice Campaigns

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Knowledge Base Article

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Voice Campaign Creation

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Manage Activities in Sprinklr WFM

Activities in Sprinklr WFM include various tasks and engagements agents undertake during working hours. You can create in-office and out-of-office activities, which provide greater clarity and control in agent management. This enables more accurate scheduling by clearly indicating when agents are av

Service

Knowledge Base Article

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Manage Activities

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Share to Instagram in Advocacy

You can share Links, Images, and Videos (as posts, reels, carousels, and stories) from the Sprinklr Extend mobile app to Instagram. You can share it on an Instagram Feed, directly to the chat, or in the Story. Only the image or video from the Sprinklr advocacy post will be shared, meaning no text fr

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Enable/Disable Livechat application

sprChat('disable')This will disable the live chat service completely - user will not be able to see anything on the screen and no SDK commands will then be executed. Please note this does not change session/user and everything is preserved.window.sprChat('disable');sprChat('

Service

Knowledge Base Article

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SDK Methods

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Use Vanity URL for Publishing

In this article, you will learn how to use a vanity URL - a unique web address that is branded for marketing purposes. It is easy to remember, and share and can be used for publishing. Sprinklr supports two types of vanity URLs: Sprinklr Vanity URLs and third-party Vanity URLs which can be created w

marketing

publishing

Vanity URLs for publishing

Knowledge Base Article

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Vanity URLs

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How to Import & Export Ads Custom Metrics

To Import/Export Custom MetricsClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Ads Reporting Home, click the Options icon  in the top-right corner and select Custom Metrics.In the top-right corner of the Custom Metrics window, click 

marketing

Knowledge Base Article

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Import/Export Custom Metrics

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How to Bulk Import Captions for Facebook Video Ads

Adding captions to video ads can make your content accessible to a wider audience, including those who speak a language other than what is used in your video. In Sprinklr, you can upload captions to your Facebook video ads in bulk via compressed SRT files.NoteThis capability is only supported for Fa

marketing

Knowledge Base Article

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Configuring Bulk Imports

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How to Apply Custom Fields in Ads Composer and Ads Manager

Users can apply Custom Fields in Ads Composer & Ads Manager in order to track and categorize Ad Entities (Paid Initiatives / Ad Sets / Ad Variants) according to specific Business Needs.How to Apply Custom Fields in the Ads ComposerClick the New Tab icon. Under the Sprinklr Marketing - Advertisin

marketing

Knowledge Base Article

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Create & Manage

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Integrate Snowflake with Sprinklr

Sprinklr-Snowflake Integration provides instant access to up-to-date Sprinklr data without manually integrating against API endpoints. The connector facilitates automated data synchronization from Sprinklr to Snowflake using an intuitive Sprinklr Marketplace UI.Note: To learn more about enabling thi

Insights

Knowledge Base Article

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Integration Guides

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How to Apply Cost & Rate Ads Benchmarks via Paid Rules

To Apply Benchmarking via Rule EngineYou can configure a Paid Rule or Paid Pre Publishing Rule as per your use case to apply the Cost and Rate Benchmarks.Click the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Manage Rules within Optimize.Click Create New Rule in the top right

marketing

Knowledge Base Article

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Apply Cost & Rate Benchmarks

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Set Product Audiences for Facebook Catalog Sales

While composing the Facebook Catalog Sales campaign within Ads Composer, you have the ability to target audiences using Product Audiences. This allows you to control your targeting using various options. In this article, we will explore these options. Note

experience:space

Retargeting

Product Audiences

Target Broad Audience

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Knowledge Base Article

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Account

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Publish GIFs and Stickers

Sprinklr allows you to attach GIFs as well as Stickers from Giphy/Tenor while creating/drafting a post in Publisher. Creating appealing visual content is essential in social media, and the ability to publish GIFs and Stickers allows you to publish compelling and exciting content directly through Pub

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Pivot Table Visualization

A Pivot Table is a visualization widget that allows you to analyze and summarize large datasets by organizing and grouping data based on multiple dimensions and attribute levels. Users can interact with the Pivot Table widget to explore the data further, drill down into subcategories, and adjust the

26.1

Sprinklr Service

New Article

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Knowledge Base Article

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Data Visualisations

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Digital Reporting DPs and its Use Cases

DPFunctionalityCASE_REPORTING_SERVER_TYPE_ENABLEDTo switch over to universal case reporting ES instead of reporting ESASSET_BASED_SLA_PRESET_ENABLEDASSET_BASED_SLA_PRESET_ENABLED_REPORTSAutomatically apply SLA preset based on accountREPORTING_CALCULATED_METRICS_PARENT_PATH_ENABLEDIssue with nested c

Service

Knowledge Base Article

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Custom Reporting and Filters

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About Link in Bio

Sprinklr Link in Bio feature enables brands to create and manage an immersive micro-site, providing people with an opportunity to explore the best products the brand has to offer. It allows marketing channels to introduce users to their next great discovery, and provides a powerful call-to-action (C

social

Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Getting started with Link in bio

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Configuring an S3 Connection

Sprinklr, a unified customer experience management (CXM) platform, integrates with Simple Storage Device (S3) to enable seamless data exchange and storage for customer-related data. S3 serves as a data connector in Sprinklr workflows, particularly for ingesting, storing, and exporting large volumes

marketing

Insights

social

Service

Knowledge Base Article

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List of Supported Connector Types

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Guided Workflows

IntroductionA Guided Workflow is a business process automation tool that collects inputs and performs actions as per the pre-defined business flow. It can be used by customer care agents to assist customers in a streamlined manner while reducing resolution time. It can also be deployed in an externa

Service

Knowledge Base Article

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Webform