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Permission to Control Account Re-Add Notification in Engagement Dashboard

To ensure that you don’t miss any opportunity to engage with your customers, we are making some account governance updates generally available - users of the engagement dashboard will view a notification bar at the top highlighting recently deactivated accounts (within the past 30 days). On clicking

Engagement

Engagement - SES

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Account Deactivation Notification Bar

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Other engagement capabilities

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FAQs on Similar Cases

Below are some frequently asked questions regarding similar cases:​What are the languages in which Similar Cases work?Currently, the Similar Cases capability is available in the English language only.​Can Similar Cases be enabled for a few users?Yes, Similar Cases can be enabled for some selected us

Service

Knowledge Base Article

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Similar Cases

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Ads Reporting Suggestion Messages

In order to provide you great user experience, we have made certain enhancements in the Ads Reporting. We have enabled suggestion pop-ups that help you while creating ad widgets or ad dashboards in Sprinklr. These pop-ups will suggest you the caveats or limitations related to the metrics or dimensio

marketing

Knowledge Base Article

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Suggestion & Pop Ups

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Add Speech Profiles

Speech Profile defines how your system converts text to speech (TTS) and speech to text (STT) within voice-based interactions like IVR and Voice Bot applications. It enables you to configure language settings, voice tone, speed, pitch, and recognition models tailored to your business needs.By settin

Service

Knowledge Base Article

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Setting up Speech Profiles

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Email Profile Extraction

What Is Email Profile Extraction?Sprinklr’s Email Profile Extraction feature addresses a common issue: when multiple customer emails are received from a shared or generic email address, such as:no-reply@webform.comsupport@brand.comThis often happens with web forms or automated systems, where the act

Service

Knowledge Base Article

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Email Signature

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Sprinklr Marketing: 20.10 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Create an Image Type Post in Advocacy

Image Type posts are the type of posts that contain an Image that was explicitly added by the publisher using either the Digital Asset Manager or by manually uploading the image from the computer. How Media Type (Image/Video) posts are different from Link Type The most striking difference between a

Advocacy - SES

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Social - SES

Knowledge Base Article

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Content Curation

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Right to Access Cases

The Right to Access Cases section under Privacy complies with Data Subject's right to Transparency as defined under GDPR. It confirms the right to access the data about an individual within Sprinklr. To Navigate to Right to Access Cases Click the New Tab icon  and select Right to Access

Insights

article:howto

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Service

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Knowledge Base Article

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Privacy Guides

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How to find Metrics within Reporting

Choosing the right metric to be plotted in a dashboard can be a challenging task. There are often many metrics to choose from, and selecting the wrong one can lead to inaccurate conclusions. Furthermore, the terminology used to describe metrics can be confusing, and it may be difficult to understand

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Reporting - SES

Social - SES

Knowledge Base Article

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Getting started with reporting dashboard

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Suppression Lists 

​A suppression list is a list of phone numbers that should not be contacted for various reasons. This list could include numbers of individuals who have requested to be placed on the "do not call" list, those who have previously asked to be removed from the calling list, or those who are c

campaign management

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Voice

Knowledge Base Article

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Compliance Management with Suppression List

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Viewing Google DV360 Campaigns in Ads Pivot

View DV 360 Insights in Ads PivotClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Pivot within Analyze.On the Pivot Manager window, create a new Pivot Table for DV360 analysis. Add the relevant metrics and dimensions against which you want to derive insights from the

marketing

Knowledge Base Article

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Ads Publishing

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Elements and Composition

Note: Before you begin, ensure you have a general understanding of WhatsApp Flows and relevant Use Cases WhatsApp Flows enable brands to build personalized and customizable flows tailored to their existing journeys and relevant use cases.Flows comprise three key elements: Screens, Components, and La

Service

Knowledge Base Article

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WhatsApp Flows

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How to Apply Asset Custom Properties

1.How To Copy Custom Properties of Assets to Ad Creatives:-1.Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Creative Library within Plan.​2.In the top-right corner of the Creative Library window, click Add Creative.​3.Upload/Add the asset to be used in your creative. F

Knowledge Base Article

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Create & Manage

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Sprinklr APIs Usage Reporting Dashboard

You can create a custom API Usage Report in Sprinklr to monitor your Sprinklr API usage. The report uses the Unified Log Reporting data source to provide real-time and historical insights into your Sprinklr API usage. Key Features The API Usage Report offers the following features: Captures real-tim

marketing

Insights

social

Service

Knowledge Base Article

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API

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Publishing scenarios after approval

In this article we will cover the various scenarios possible after the approval process is set for a post in Sprinklr. What happens after message is sent for Approval via WorkflowWhen it comes to the actual publication time, there are three possible scenarios:Scenario 1: The submitter has not define

social

Knowledge Base Article

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Configuration & Setup

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Sprinklr Copilot for Marketing: Ads Reporting

The Sprinklr Copilot for Marketing: Ads Reporting is your AI-powered assistant that quickly transforms complex advertising data into instant, clear insights. It now includes chat interface that lets you ask queries about the data in your dashboard, and summarize key parameters from the dashboard to

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Sprinklr Copilot for Marketing: Ads Reporting

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Virtual Queue Reporting

A Virtual Queue (VQ) Reporting offers end-to-end visibility into how calls progress through the entire voice routing lifecycle—starting from the IVR, moving across one or more Work Queues, and ultimately being handled by an agent. A Virtual Queue represents a logical service pathway (For example, Bi

Knowledge Base Article

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Additional Use Cases

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Call Controls Reporting

Call Controls Reporting in Sprinklr provides a unified, detailed view of how calls flow through your contact center—from routing and IVR handling to agent behaviors and bot interactions. This reporting framework helps supervisors, analysts, and operations teams understand:How calls are being handled

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Sprinklr Service

New Article

Service

Knowledge Base Article

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Call Controls Reporting

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Volumetric Alert capabilities within Benchmarking

An effective early warning system triggers alerts when a pre-defined specific threshold criterion is met. ​The new Benchmarking alert module covers alert configuration for all the data powered by the Benchmarking data source. The key sections of the alert form in Benchmarking module are explained be

Insights

alert

BMK volumetric alert

Benchmarking

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Knowledge Base Article

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Benchmarking Volumetric Alerts

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Alerts in Schedule Scenarios

The Alerts functionality within Schedule Scenarios enables Workforce Managers to resolve conflicts directly within the scenario interface. This feature eliminates the need to navigate to separate pages, making conflict resolution a part of the Schedule Scenario management workflow.View Alerts in Sch

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Sprinklr Service

20.10

Service

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Knowledge Base Article

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Schedule Scenarios