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Sandbox Validation Framework

​Note: This feature is a Limited Availability feature and DP controlled. To enable this feature in your environment, contact your Success Manager. Alternatively, you can submit a request at tickets@sprinklr.com.The Validation Framework in Sandbox Changeset Management process is used while moving cha

marketing

Insights

social

New Article

+6

Knowledge Base Article

 • 

Deploying Inbound Change Set

SH
Compose Facebook & Instagram Ads

Sprinklr's Ads Composer allows you to create ads for a defined audience and helps you stay within budget using effective bid strategies.Advertising on Facebook and Instagram allows you to create visually immersive stories that reach over 2 billion monthly active users worldwide.Select Account and Ob

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

 • 

Create Facebook Ads

SH
Sprinklr Social : 17.7 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Social Engagement & Sales

Modern Engagement

release_note

 • 

v17.7.0 (July)

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Sprinklr Social: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

17.4 New Features

17.4 New Capabilities

Social Engagement & Sales Release Notes

Knowledge Base Article

 • 

v17.4.0 (April)

RS
Styling Guided Workflows Using the Application Manager

Overview This article offers a comprehensive guide on styling Guided Workflows through the application manager. It addresses both global styles and specific components, including buttons and input fields. The guide outlines various customization options, including background color, font settings, pa

Service

Knowledge Base Article

 • 

Getting Started with Customer-Facing Guided Workflows

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Card Template

A card template is ideal for providing users with buttons that allow them to take various actions. Each card can include an image, text, or a combination of both, followed by a series of actionable buttons. The Digital Asset Manager can be used to create a card template, enhancing user interaction b

Sprinklr Service

Live Chat Templates

Sprinklr Live Chat

Digital Asset Manager

+3

Knowledge Base Article

 • 

Rich Text Assets

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Rule Triggers

Rule Triggers are initiated to prompt content in the platform to run through the Rule Engine according to the configuration of that rule trigger. Rules that do not have a rule trigger will execute on content according to the rule type. Rule Triggers can be especially useful when you would like a rul

Rule Engine Basics

Rule Engine

Knowledge Base Article

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Rule Engine

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How to Create Lookalike Audiences

Creating a Lookalike Audience in Audience Manager helps you reach new people who are likely to be interested in your business because they are similar to your best existing customers. It increases the probability of generating high-quality leads and offers more value on ad spend.To Create a Lookalik

marketing

Knowledge Base Article

 • 

Create Lookalike Audience

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How to Apply Dynamic Image Templates to Catalog-Based Ads

Leverage versatile, dynamic image templates to modify your product images whenever required without having to edit the entire product feed.Dynamic Image Templates give you the ability to incorporate desired changes in the product images in one or more product feeds without the need for editing and u

marketing

Knowledge Base Article

 • 

Use a Applied DIT in Catalog based Ad

RS
Guided Workflow Screen Components - Radio Group

Overview Radio buttons are an effective input tool that enables customers to quickly and easily select a single option from a predefined set. They are particularly useful for simplifying decision-making and streamlining workflows.Key features of radio buttons include:Option Input: You can add option

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Sprinklr Marketing: 26.4 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Ma

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Text Field

The article outlines the steps to create a Text Field in Entity Studio. Creating a Text Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manager page appears with the list of entities. Search for the desired en

Knowledge Base Article

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Fields and Relationship

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Dimensions in Media Monitoring & Analytics

Dimensions in Media Monitoring & Analytics (MM&A) help you to slice and dice the metrics depending on your use case. For example – Country and Sentiment are dimensions and you can use them to analyze Impact across countries or News mentions across sentiment.Below are the dimensions Sprinklr

Insights

Knowledge Base Article

 • 

Data related

RS
Agent Details Report

The Agent Details Report tracks platform-level activities performed by individual users to support administrative visibility, security, and compliance. This includes logging changes to user properties such as name, email, or assigned roles; updates to permission levels and access rights; login and l

Service

Knowledge Base Article

 • 

Detailed Dashboards

RS
Callback Settings

The Callback Settings module is available under Voice Care. Previously, users had to create separate callback campaigns and go through multiple steps to set up ​callback-related configurations. With this, callback settings are a standalone module within the Voice Care section, offering a much easier

Service

Knowledge Base Article

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Callback Settings

RS
Real-Time Agent Properties Report

The Real-Time Agent Properties Report offers an up-to-date view of agent attributes and configurations, including current status, skills, and proficiency levels, along with agent current state-status counts. It continuously tracks state-status changes, enabling supervisors to monitor updates for com

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Detailed Report Glossary

RS
AQM Rule Coverage Reporting

The AQM Rule Coverage Report shows which interactions qualified for evaluation based on Interaction Selector conditions and which interactions were excluded because one or more conditions failed. This report also helps you analyze coverage distribution by interaction message count and channel, so yo

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Reporting

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Export Options in Social Reporting

Reporting Export offers a way to download the information from your Reporting dashboards or widgets in a variety of formats. You may download the reporting data in PDF, Excel spreadsheet, or PNG formats. You may also opt to schedule exports to automate the download of data and to schedule an email c

social

Reporting - SES

Social - SES

Knowledge Base Article

 • 

Scheduled Exports

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Segment Manager

A segment manager in marketing is responsible for identifying target customer segments based on shared characteristics and needs. They analyze data to divide the market into distinct groups and develop targeted strategies for each segment. Their primary uses include optimizing marketing efforts, tai

Service

Knowledge Base Article

 • 

Segment Manager

RS
Case Level Analytics

The Case Level Analytics Report provides in-depth tracking of key metrics such as Contact Drivers, Sentiment, Predicted CSAT Score, and Average Handling Time at the case level. It enables the generation of detailed reports using standard metrics and dimensions while also offering the flexibility to

Service

Knowledge Base Article

 • 

Detailed Report Glossary