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Auto fill CC/BCC

To enable autofill cc/bcc while an agent replies from care console, we need to configure an autofill rule: Create an Autofill rule for Email threading1) Click the New Tab icon. Under Governance Console, click Rule Engine within Collaborate.2) On the Rule Engine window, click Create New Rule in the t

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Auto fill CC/BCC

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Macro skill

OverviewA Macro skill enables you to execute predefined system macros within the Sprinklr system, allowing for automated and streamlined operations. To know more about creating a Macro, refer to the Create a Task Macro section within this article.Macro Skill Use CasesMacro Skill allows the dynamic

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Dynamic Workflow

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How to Create an Ads Custom Metric

In this article we will cover on the steps to create a custom metric and the descriptions about the various fields.To Create a Custom MetricClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Ads Reporting Home, click the Options icon  i

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Create a Custom Metric

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Merging Email Cases

Merging related email cases into one will help you and your team to work smarter, faster, and better on customer requests.You can merge two or more email cases in Agent Console and Care Console. This is helpful when different cases are created for a single customer issue. Take the following scenario

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Merge Case

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Sprinklr Copilot for Marketing: Ads Reporting

The Sprinklr Copilot for Marketing: Ads Reporting is your AI-powered assistant that quickly transforms complex advertising data into instant, clear insights. It now includes chat interface that lets you ask queries about the data in your dashboard, and summarize key parameters from the dashboard to

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Sprinklr Copilot for Marketing: Ads Reporting

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Local Timeout Settings

Handle User Reply Timeout‘User reply timeouts’ happen when a user does not respond to a bot reply for a specified duration. Using Conversational AI, you can handle the scenarios by reminding them that you are expecting a reply, or take some specific actions.You can handle this in a two-step process.

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Timeout Settings

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How to Apply Asset Custom Properties

1.How To Copy Custom Properties of Assets to Ad Creatives:-1.Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Creative Library within Plan.​2.In the top-right corner of the Creative Library window, click Add Creative.​3.Upload/Add the asset to be used in your creative. F

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Create & Manage

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Sprinklr APIs Usage Reporting Dashboard

You can create a custom API Usage Report in Sprinklr to monitor your Sprinklr API usage. The report uses the Unified Log Reporting data source to provide real-time and historical insights into your Sprinklr API usage. Key Features The API Usage Report offers the following features: Captures real-tim

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API

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Journey of a Customer Message

People across the world use different channels of communication to share knowledge, information or to express their concern on something. For brands, it has become important to implement their sales, marketing, engagement and customer support services through multiple channels in order to cater a la

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How Unified Routing works ?

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Instagram Tags and Collaborate

IntroductionThere is a notable update to the Instagram post creation workflow. This enhancement is designed to streamline and improve your experience by making the Tag Users and Add Collaborators fields independent of each other. Now, you can add collaborators without needing to tag them.Previously,

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Instagram Tags and Collaborate

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Multiple Choice Questions

The Multiple Choice Question (MCQ) feature lets respondents select one or more options from a predefined list of answers. This question type is crucial for collecting structured feedback, making data analysis easier, and ensuring consistency in survey responses.Multiple Choice Questions can be confi

Sprinklr Insights

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Survey Questions

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Call Controls Reporting

Call Controls Reporting in Sprinklr provides a unified, detailed view of how calls flow through your contact center—from routing and IVR handling to agent behaviors and bot interactions. This reporting framework helps supervisors, analysts, and operations teams understand:How calls are being handled

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Call Controls Reporting

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LinkedIn - API Capabilities and Limitations in Distributed

You can perform a wide variety of functions in the Sprinklr Distributed platform with your connected LinkedIn Account, while a small number are restricted by limitations inherent to LinkedIn's API.Please note that a LinkedIn account may need to be re-authenticated within Sprinklr if a change is

LinkedIn in Distributed

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Distributed

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Channel Limitations (Distributed)

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IVR Flow Reporting

Sprinklr IVR Flow Reporting provides comprehensive insights into how customers interact with the IVR system. Businesses can identify inefficiencies, optimize workflows, and enhance customer experiences by analyzing call data at a node level. This reporting enables businesses to:Identify IVR nodes wi

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IVR Reporting

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Combination widget

A Combination Chart is a widget that combines two or more charts to display multiple sets of data in a single chart. This chart type is useful when you want to show different kinds of information in a single chart. For example, you can combine a column chart and a line chart to display numerical dat

Combination Widget

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Types of Widgets

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Enablement of Kill Switch

Manage the risk of PR crises with the ability to automatically stop publishing across various social channels by enabling the kill switch rule. Use case scenario shown below: As soon as the kill switch rule is enabled, all the messages getting published via Sprinklr Advocacy site will be stopped. Ho

Advocacy - SES

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Social - SES

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Enablements

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Who can benefit from Supervisor Console?

Supervisor Console is a powerful monitoring tool to keep a close 360 view of your team. While the direct supervisor uses it effectively to manage agents and their performances, managers and heads across the hierarchy can leverage this console to monitor and analyze critical KPIs across their complet

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Introduction to Supervisor Console

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WeChat QR Code

The square-shaped barcodes are WeChat QR Codes. A QR Code is a 2D barcode that contains information which can be read by a smartphone. WeChat uses QR Codes to allow you to easily connect with each other without the need to save others as a contact first. In this article, we will learn abou

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Create and Publish Messages

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How to Use Application Testing for Whatsapp?

To learn about Application Testing, see What is Application Testing?​Before You StartNote: To enable Application Testing for Whatsapp, please contact tickets@sprinklr.com and provide the Partner Name ID and Name. If you are unsure of your Partner ID and Name, please contact your Success Manager for

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Testing Bot Workflows

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Route to Agent skill

OverviewThis is a replication of Assign to Agent Node.Steps to Configure a Route to Agent SkillWithin your conversational ai application, click on Skills under the Manage section.Click Add Skill in the top right corner and select Route to Agent.Enter the skill Name and Description.Note: Guidelines f

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Dynamic Workflow