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Step-by-step overview for an Email Marketing Campaign

In this article, you will learn the step-by-step overview of the entire process for running an Email Marketing campaign in Sprinklr. 1. Create a campaignCreate a campaign or modify the existing campaign to send it across to the segmented users.2. Importing leads into SprinklrGather valuable leads by

marketing

audience

Targeting

Email Marketing

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Knowledge Base Article

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Setting up Email Marketing 

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Transition Screen Actions in CTI

Transition Screen actions allow agents to perform specific call‑related tasks directly from Guided Path (GP) workflows during an active voice interaction in CTI. This enables agents to manage recordings and capture important conversation details without leaving the CTI interface.PrerequisiteEnsure t

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marketing

social

New Article

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Knowledge Base Article

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Transition Screen Actions

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Creating an Asset in the Asset Manager

Before you StartThe Asset Manager provides a centralized repository for all media assets, documents, templates, and more. This article will help you with the steps to add assets in the asset manager. You can find the link to the Digital Asset Manager (DAM) here.​Steps to add an Asset to the Asset Ma

Service

Knowledge Base Article

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Service Channels

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Ad Asset FAQs

This article covers questions related to the Assets used in Ads, their authors and share settings.If I make an asset using an existing Asset from the DAM, does that affect the author or share settings on the Asset?No, author & share settings are not affected when an existing Asset is used in Ads

marketing

Knowledge Base Article

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Ads Creative Library: FAQs

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Create Country-Specific Knowledge Base Articles

Creating country-specific article variants allows you to deliver localized and culturally relevant content to audiences across different regions. By tailoring articles for specific countries while maintaining a shared base version ensure consistency while accommodating regional differences. This app

Service

Knowledge Base Article

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Create and Manage Articles

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Create Ticket Fields

In Sprinklr, a ticket is treated as a case with an important distinction that it has a parent case associated with it. As an individual entity, a ticket behaves exactly like a case, with all the same functionalities, but it is linked hierarchically to a parent case.This structure is particularly use

Service

Knowledge Base Article

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Create Ticket Fields

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Add a Telegram Account

Telegram is a cross-platform, cloud-based instant messaging software and application service. Once Telegram has been enabled in your environment, you can add your Telegram Bot account on Sprinklr just like other accounts. Note: To get this capability enabled in your environment, contact your Success

Knowledge Base Article

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Telegram

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Quick Replies

OverviewQuick replies in Sprinklr Live Chat provide users with selectable options for faster and more efficient responses. These are particularly useful when the bot asks a question and expects an answer. By creating a quick reply asset with different options, users are prompted to select one of the

Service

Knowledge Base Article

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Rich Text Assets

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Work Queue Properties

Work Queue Properties define how customer interactions are managed, prioritized, and routed within a queue. These properties ensure efficient call handling based on predefined rules.Work Queue Properties in Sprinklr IVR allow businesses to optimize case assignments by dynamically managing queues, pr

Service

Knowledge Base Article

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Setting up Queues

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Macro skill

OverviewA Macro skill enables you to execute predefined system macros within the Sprinklr system, allowing for automated and streamlined operations. To know more about creating a Macro, refer to the Create a Task Macro section within this article.Macro Skill Use CasesMacro Skill allows the dynamic

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Knowledge Base Article

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Dynamic Workflow

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How to Create an Ads Custom Metric

In this article we will cover on the steps to create a custom metric and the descriptions about the various fields.To Create a Custom MetricClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Ads Reporting Home, click the Options icon  i

marketing

Knowledge Base Article

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Create a Custom Metric

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Merging Email Cases

Merging related email cases into one will help you and your team to work smarter, faster, and better on customer requests.You can merge two or more email cases in Agent Console and Care Console. This is helpful when different cases are created for a single customer issue. Take the following scenario

Service

Knowledge Base Article

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Merge Case

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How to Install & Setup the Adobe Ads Integration

​Adobe Analytics setup is a straight forward process and it can be done by anyone who has admin access to the Adobe Analytics account Please follow the below steps and prepare all the metrics,dimensions and identify the unique identifiers to have a seamless experience during the configuration.Before

marketing

Knowledge Base Article

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Setting Up Adobe Analytics

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Facebook - API Capabilities and Limitations in Sprinklr Distributed

You can perform a wide variety of functions in the Sprinklr Distributed platform with your connected Facebook account. However, only a small number are restricted by limitations inherent to Facebook's API. Here are all the related details you are looking for. Facebook - API Capabilities and Lim

social

Sprinklr Social

20.10

Social - SES

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Knowledge Base Article

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Channel Limitations (Distributed)

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Agent Case Processing Time Report

The Agent Case Processing Time Report displays the total time agents spend on Cases using the Agent Console/Care Console or Third Pane. It includes overall time, timestamps, and counts of how often each Case was opened. This information helps supervisors track active working time on Cases based on t

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Detailed Report Glossary

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Sprinklr API Usage Reporting Dashboard

You can create a custom API Usage Report in Sprinklr to monitor your Sprinklr API usage. The report uses the Unified Log Reporting data source to provide real-time and historical insights into your Sprinklr API usage.Key Features The API Usage Report offers the following features: Captures real-time

Knowledge Base Article

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API

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Journey of a Customer Message

People across the world use different channels of communication to share knowledge, information or to express their concern on something. For brands, it has become important to implement their sales, marketing, engagement and customer support services through multiple channels in order to cater a la

Service

Knowledge Base Article

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How Unified Routing works ?

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Instagram Tags and Collaborate

IntroductionThere is a notable update to the Instagram post creation workflow. This enhancement is designed to streamline and improve your experience by making the Tag Users and Add Collaborators fields independent of each other. Now, you can add collaborators without needing to tag them.Previously,

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Publishing - SES

social

Sprinklr Social

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Knowledge Base Article

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Instagram Tags and Collaborate

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Multiple Choice Questions

The Multiple Choice Question (MCQ) feature lets respondents select one or more options from a predefined list of answers. This question type is crucial for collecting structured feedback, making data analysis easier, and ensuring consistency in survey responses.Multiple Choice Questions can be confi

Sprinklr Insights

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Insights

20.10

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Knowledge Base Article

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Survey Questions

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Case Description Using Guided Workflows

This article outlines the steps to display a case description it within Guided Workflows for better agent visibility.​Steps to Add Case Description Within Guided WorkflowsClick the New Tab icon. Under the Sprinklr Service tab, select Guided Workflows within Resolve. You can either create a new Guide

Service

Knowledge Base Article

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Creating a Guided Workflow