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Setting Up a CFM Workflow API Event Workflow

The Sprinklr Audience Profile Event streamlines creating and updating customer profiles by capturing key moments in the customer journey, including online purchases, form submissions or cart abandonment. Integrated with the Sprinklr Customer Feedback Management Workflow API, this event empowers busi

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting Workflow Trigger Events

RS
Date Field

The article outlines the steps to create a Date Field in Entity Studio. Date field type allows you to enter a dateor select one from a pop-up calendar. Creating a Date Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The E

Knowledge Base Article

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Fields and Relationship

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TikTok Discovery

TikTok Discovery is the first step in TikTok content research and strategy.It helps you understand what’s trending before you publish—across hashtags, keywords, audio tracks, and creators.By surfacing real-time trends, TikTok Discovery enables you to see which hashtags, keywords, and audio are gaini

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Tiktok

RS
Guided Workflow Screen Components - Dynamic Table

The Dynamic Table screen component lets Guided Workflow builders present structured data directly within a workflow step. This component is designed for admins and workflow designers who need to show real‑time information—such as search results, catalog items, availability lists, or status updates—t

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Guided Workflow Canvas

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Create a Discourse Column

After the Discourse account is added, you will be able to pull in all your native Discourse Forum Conversations and reply on the same. In the Engagement Dashboard, Sprinklr offers Comments Discourse column types that can be added to the dashboard. 

experience:space

Discourse

article:howto

Create a Discourse Column

+5

Knowledge Base Article

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Discourse Forums

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Data Management Nodes

This article explains the nodes in the Data Management section, providing an overview of their functionalities and usage within guided workflows. These nodes allow for efficient handling of data within Sprinklr’s platform, enabling users to retrieve, update, create, count, and delete records, as wel

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Create Viber Service Templates

You can create templates for Viber Service accounts in Sprinklr to streamline and enhance customer communication on the Viber Service platform. These templates include post assets, list messages, and carousel messages. Supported Formats and Size LimitationsWhen using Viber Service accounts for busin

Service

Knowledge Base Article

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Publishing

RS
Shrinkage Report

The Shrinkage Report compares scheduled time with actual time across activities and time off.The Shrinkage Report belongs to the Workforce Management Report Group under the Service Analytics Data Source. Below are some of the scenarios where this report is beneficial:Scheduled Shrinkage Tracking: Th

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Detailed Report Glossary

RS
Guided Workflow Screen Components - Date and Time Input

OverviewThe Date and Time Field in a form is an interactive input element designed for users to select or input specific dates, times, or both. It is widely utilized for purposes such as scheduling, setting appointments, meeting deadlines, or collecting time-sensitive information, ensuring precision

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Styling through Guided Workflow Application

This article offers a comprehensive guide on styling Guided Workflows through the application manager. It addresses both global styles and specific components, including buttons and input fields. The guide outlines various customization options, including background color, font settings, padding, an

Service

Knowledge Base Article

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Guided Workflow Application

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Setting up Response Metrics (Survey-Level Custom Metric)

You can now create response‑level derived metrics directly within the CFM survey, giving you the ability to compute new values based on existing survey question metrics without the need for exports or offline processing. These metrics are applied only to responses received after the metric is create

Insights

Knowledge Base Article

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Survey Settings

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Drip Campaign (Customer Journey) in Distributed

With the help of drip campaigns, you can send a series of pre-scheduled and automated messages to a targeted audience over a specified time.​ With the drip campaign capability, a user can:Encourage recipients to take specific action​Provide relevant information and build trustRemind about upcoming e

social

Sprinklr Social

20.10

Social - SES

+4

Knowledge Base Article

 • 

Service (Distributed Admin)

SH
Sprinklr 16.10.0 - Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

Sprinklr Patch Release

16.10 Patch Release

Sprinklr Patch Release v16.10.0

+6

release_note

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v16.10.0 (August-November)

RS
Display Logic at Question Level

Question-level display logic increases the flexibility and relevance of surveys by making certain questions appear based on respondents' answers to previous ones. This dynamic feature adapts the survey in real time, ensuring that participants only see contextually relevant questions. Customising the

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Survey Logics

SH
React Native - v11.0.0

Note: We have changed our package name from @sprinklr/chat-native-client to @sprinklrjs/chat-native-client1) Install Sprinklr messenger** Install Sprinklr messenger in your project using package manager (yarn/npm) as mentioned below:yarn:yarn add @sprinklrjs/chat-native-client@11.0.0npm:npm install

Service

Knowledge Base Article

 • 

Older Versions

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Sprinklr Insights: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Post 17.1 Changes

17.4 New Features

Modern Research New Features

release_note

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v17.4.0 (April)

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Leadership Overview - All Channels

Leadership Overview – All Channels provides a consolidated, high‑level view of operational performance across all customer interaction channels, including Inbound Voice, Outbound Voice, Email, Social, Live Chat, and Agent Time Card. It enables leadership to monitor agent activity, workload distribut

Knowledge Base Article

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Detailed Dashboards

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Sprinklr Service - Roles and Permissions

To ensure that the users on the Sprinklr platform are set up with the appropriate access to the Care features, you need to assign the right permissions to their roles.In this article, you can find Care Permissions and their respective descriptions.To review the basics of adding users, see Add a User

Service

Knowledge Base Article

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Sprinklr Service Glossary

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Sprinklr Service: 20.7.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

marketing

Insights

social

Service

Knowledge Base Article

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20.7.1 Patch (1st Aug '25 Onwards)

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Quora as a Listening source

By adding Quora as a Listening source, you can listen to and learn from Quora data in real-time.​Quora is a question-and-answer platform that allows users to ask and answer questions about anything. It has a community of over 150 million people actively participating in discussions. Sprinklr support

Insights

Knowledge Base Article

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Quora