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Source Verification FAQs

Get answers to the most frequently asked questions about verifying sources supported by Sprinklr.​What does Source Verification mean in Sprinklr?Source Verification in Sprinklr is a process to determine if Sprinklr’s Listening can pull data from specific sources. Source verification is a two-step pr

Source Verification

Insights

Source Verification FAQs

Knowledge Base Article

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FAQs

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Twilio Custom Porting Services

Effective Jan 1, 2020 Twilio provides a named / designated porting manager to manage and execute your port requests for a service fee. Note that this fee is on top of applicable carrier porting fees (for non-US  porting). All requests are subject to approval. The following porting services are avai

service channels - voice

Service

Knowledge Base Article

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Twilio Custom Porting Services

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Reporting Overview

Sprinklr Service’s Reporting provides real-time and historical insights to enhance customer service operations, enabling data-driven decisions and improved customer satisfaction (CSAT). Access to detailed metrics and Key Performance Indicators (KPIs) enables you to quickly analyze customer-service t

Service

Knowledge Base Article

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Introduction to Reporting

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Manage Activities in Sprinklr WFM

Activities in Sprinklr WFM include various tasks and engagements agents undertake during working hours. You can create in-office and out-of-office activities, which provide greater clarity and control in agent management. This enables more accurate scheduling by clearly indicating when agents are av

Service

Knowledge Base Article

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Manage Activities

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Ad Variant

PaidApiAdVariant SchemaField NameField TypeDescriptionSupported UpdateChange TypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYNAMEstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStr

marketing

Knowledge Base Article

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X

RS
Manage SMS Distributions and Access Distribution Reports

The Distribution Record Manager offers a centralized view to create, manage, and monitor your SMS distributions. You can easily track key metrics, edit existing distributions, and analyze performance data, all in one convenient location.Business Use CasesStreamlines the method of distributing survey

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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SMS Distribution

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Instagram Post Insights

You can leverage Instagram insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels and live videos that you've created to see how each one performed

social

Sprinklr Social

Social - SES

Service

+3

Knowledge Base Article

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Reporting Glossary

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Sprinklr Insights: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

marketing

Knowledge Base Article

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v18.2 Winter Release (February)

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How to Navigate the Ads Creative Library

Leverage the Ads Creative Library to select from existing or create new ad creatives for your ad campaigns.The Ad Creatives repository within the Asset Manager houses all your existing and new assets used for advertising efforts and provides a unified view of your social media practice. In

marketing

Knowledge Base Article

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Ads Creative Library Screen Explained

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How to Clone Ad Entities in Ads Manager

Leverage Clone and Quick Clone options to create copies of any ad entity you want. ​Clone and Quick Clone helps to recreate and copy your existing ad entity without starting from scratch. For instance, you may have six ads running across two campaigns that are scheduled to end soon. Of those ads, yo

marketing

Knowledge Base Article

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Ad Campaign Creation

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Call Level Analytics

The Call Level Analytics Report provides detailed case-level analytics for voice calls, linking key factors like Contact Drivers, Sentiment and Predicted CSAT Scores to specific call attributes such as noise, volume, speech rate, dead air time, and more. Thus, it offers a comprehensive view of call

Service

Knowledge Base Article

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Detailed Report Glossary

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How to Take Decision On Different Parameters In IVR

​Pre-requisite for configuring this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permissionWhen designing IVR flows in Sprinklr, there are two key nodes that enable decision-making and path creation: the Decision Box and the Che

Service

Knowledge Base Article

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How to Setup Business Logic

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Add Column Section for Record Manager

The Record Manager is a dynamic, tabular interface that allows you to manage records efficiently. The Columns section enables you to configure the visible fields, sorting logic, filtering rules, row-level actions, and other interaction options.You can configure the Record Manager through the Columns

Knowledge Base Article

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Add Column Section for Record Manager

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Configuring AI-Powered ACW Autofill

ACW - An OverviewAfter Call Work (ACW) refers to the tasks that agents perform once a customer interaction ends. This typically includes entering call details, selecting appropriate dispositions, logging follow-ups, and completing form-based documentation.​AI-Powered ACW Autofill analyzes the conver

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Providing a pre-filled ACW to the Agent

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Sprinklr v15.2.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touch-point. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

product:marketing

Modern Marketing Capabilities

Winter Release

+6

release_note

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v15.2.0 (February)

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Sprinklr + Adjust integration

Leverage Sprinklr's Adjust integration to maximize your mobile app's potential and increase the efficiency of your paid ads.Adjust is a mobile attribution and analytics company that provides you with a smart business platform, combining measurement for advertising sources with an advanced analytics

Adjust

Integrations

Knowledge Base Article

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Integration Guides

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Manage Schedule Scenarios

Schedule Scenarios are utilized to create agent schedules in Sprinklr WFM. They are designed to align with business hours, shifts, and defined activities, following scheduling guidelines such as maximum weekly working hours, preferred shifts, week-offs, and shift rotation rules. Schedule Scenarios i

26.1

Sprinklr Service

20.7.1

20.10

+3

Knowledge Base Article

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Schedule Scenarios

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WeChat Capabilities and Limitations

Get familiar with all the capabilities and limitations of WeChat.WeChat is a Chinese social media mobile application with over 1 billion active users per month. With its broad reach, extensive user base, and diversity of conversation, WeChat offers a unique opportunity for brands to engage at the fo

social

Knowledge Base Article

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Supported Capabilities and Limitations

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Call Disconnection Reasons and Error Messages

This article lists the call disconnection reasons and error messages that may appear in the Care Console. These messages help contact center agents, supervisors, and administrators understand why a call ended orfailed, and whether any follow‑up action is required.The reasons are grouped based on the

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Call Disconnection Reasons and Error Messages

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Guided Workflows - User Roles and Permissions

Sprinklr’s Guided Workflows offers a modular permission system that allows administrators to assign specific access levels to users based on their roles and responsibilities. This ensures secure, scalable, and efficient collaboration across teams.This article outlines the available permissions for e

Service

Knowledge Base Article

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Introduction to Guided Workflows