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Boost Facebook & Instagram Organic Posts

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Boosting Facebook Posts

RS
Interaction Phase Analysis Introduction

Interaction Phase Analysis categorizes agent–customer conversations into defined stages, offering insight into how interactions evolve over time. This capability is limited to conversations that involve a live agent and does not include bot-only exchanges. By dividing conversations into structured p

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Introduction

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Configure Canned Response for Agent Copilot

Select the set of canned responses that will be available to train the Copilot. Only the chosen responses will be considered when generating suggestions or replies.​​​Follow these steps to add guided workflows: 1. Click the Configure button in the Canned Responses section. 2. Click the Add Cann

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Data Management

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Select rules to execute when work is assigned

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article we will learn about how unified routing helps us to execute

Service

Knowledge Base Article

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Setting up Queues based routing

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Highlights of Supervisor Console

Live MonitoringReal-time Agents monitoring: The console provides real-time monitoring of customer interactions and agent activities, allowing supervisors to quickly identify areas for improvement and make informed decisions. Supervisors can listen in on live calls, whisper or barge in to provide sup

Service

Knowledge Base Article

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Introduction to Supervisor Console

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When to use Peer to Peer Chat?

Peer-to-Peer chat can be used to effectively collaborate with team members and allows users to share case details or raise queries. Following are some of the prominent use cases. ​1. Seek support from Supervisors on cases when needed by directly messaging them.​2. Supervisors can follow-up on tasks,

Service

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Peer to Peer Chat

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Create Filters for Case Activities

In a Persona App, you can create filters for case activities to customize which activities are shown to users based on their personas. Applying these filters helps users focus on the most important and relevant information, enhancing operational efficiency.To create filter for case activities, follo

Service

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Customize Supervisor Console

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Setup Profanity Moderation to Ensure Compliance of Shared Content

To ensure that only compliant content is shared from Advocacy that contains no profanity or other prohibited phrases, it is necessary to set up some content moderation rules.  Pain Points Ensuring compliance with brand guidelines and maintaining consistency can be challenging when dealing with multi

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Administration

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Create Time Lapse Visualization in Display

Time Lapse Functionality lets you effortlessly visualize the movement of key performance indicators (KPIs) over a specified time range. This visualization provides invaluable insights into how your metrics have evolved, empowering you to make informed decisions and guide your business strategy movin

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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View Task List in Calendar Third Pane

In the Task Calendar View, you can obtain a comprehensive view of all available tasks on a specific day, week or an entire month using the calendar's third pane. Below are the steps to access the Calendar's third pane. In the displayed project, suppose you want to view the tasks available

marketing

PM_TASK_CALENDAR_VIEW_2

PM_GENERIC_2

Knowledge Base Article

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Task Calendar View

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Publish to Viber Service

You can use your Viber Service account in Sprinklr to send business messages to your customers. Sprinklr offers various publishing features that allow you to send well-formatted and engaging posts through your Viber Service account. ​This guide explains how to publish an individual post using a Vibe

social

Service

Knowledge Base Article

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Publishing

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Publishing a Static Flow Asset

Before You BeginBefore you begin, ensure the following prerequisites are met:A WhatsApp Flow asset has been created.Your business is verified.High message quality is maintained.OverviewOnce a Flow is ready to be sent, it transitions from the Draft State to the Published State. This implies that now

Service

Knowledge Base Article

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WhatsApp Flows

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Configure Set Priority Rank Node in Sprinklr IVR

The Set Priority Rank node lets you prioritize certain customer calls within your IVR flow. Some brands need to give faster attention to customers with urgent issues or specific characteristics. By assigning a priority value to a path in the IVR, you can ensure that callers with critical needs reach

Service

Knowledge Base Article

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How to Setup Business Logic

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Customer Initiated Video Call

Journey #1Customer calls when agent already assignedTwo separate error messages will be displayed to the customer if there are distinct errors for the microphone and camera. In the images below, one error message is for the disabled microphone permission in the browser, while the other error message

Service

Knowledge Base Article

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User/Agent Journey

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How does the Product Insights model identify insights?

A mention is the base unit of analysis within Sprinklr Listening. One mention is equivalent to a single post or comment from a data source.Sprinklr’s Product Insights models identify insightful phrases or sentences within each mention, which are then mapped to relevant categories (L1/ L2/ L3) and se

Insights

Knowledge Base Article

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Advanced Concepts

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Using Care Console Draft and Scheduled Messages in Rules

Agents can save replies as drafts or scheduled messages for later delivery from the Care Console reply box. The Rule Engine allows you to detect cases that contain draft or scheduled messages and automatically trigger actions based on their presence.Supported ConditionThis capability is supported at

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Draft and Scheduled Messages

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Whatsapp Business Account Profile Photo & Description Update

Note: The person updating the profile settings (profile photo, display name etc.) should have admin level access to Facebook Business ManagerProfile photos are to be sqaured with a max edge of 640px and max size of 5M before uploading to our servers1. Select the required business portfolio and click

Service

Knowledge Base Article

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Profile Photo & Description

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Configure Quality Management Dashboard

To navigate to ReportsClick Reports on the left pane of the Quality Manager App to view and analyze different reporting dashboards.​To share Reports with Quality ManagersYou can decide which reports are visible to Quality Managers.1. Under the Sprinklr Service tab, click Care Reporting within Analyz

Service

Knowledge Base Article

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Reporting

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Model Context Protocol Tool

Model Context Protocol (MCP) is a shift in how Sprinklr’s platform communicates with LLMs and external services. Inspired by modern LLM architectures like Anthropic's tool usage framework, MCP introduces a structured and configurable system for exposing external tools to models, enhancing flexibilit

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Integration Tools

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Create a Campaign for Distributed Users

Campaigns are used in Sprinklr as primary tags to categorize outbound messages for Reporting. Campaigns can align with your traditional marketing or PR campaigns and can be customized to give you the outbound categories you need for Reporting. Create new campaigns by selecting Campaigns under Sprink

Create Campaign for Distributed

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Distributed

Create a Campaign

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Knowledge Base Article

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Campaigns (Distributed Admin)