Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

RS
Create Automated Tasks for Distributed Users

Powered by Workflow Engine and Rule Engine, you can create tasks for users to recommend the next best action to take. Tasks can be programmed, for example, tasks created as part of user onboarding journey, such as, to add social accounts, download mobile app, etc; or they can be trigger-based s

social

Social - SES

DST - SES

Knowledge Base Article

 • 

Gamification (Distributed Admin)

RS
Sprinklr Marketing: 26.1.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. ​A

marketing

Insights

social

Service

Knowledge Base Article

 • 

26.1.1 Minor Release (8th Feb '26 Onwards)

SH
Listening Consumption Report

Learn how to access the Listening Consumption report from Listening Settings and use it to keep track of the volume of mentions you have pulled into Listening Insights.In Social Listening, you can pull out the data using two methods: Live data – grabbed after the creation of an active topicHistoric

Insights

Knowledge Base Article

 • 

Advanced Entities & Settings in Listening

SH
Sprinklr and TikTok Ads Capabilities

Composing TikTok Ads within Sprinklr furnishes you with AI-powered, real-time optimizations across campaigns using standard channel metrics, custom brand calculations, and third-party analytics. Increase your return on ad spend, improve productivity, and protect your brand’s reputation with Sprinklr

marketing

Knowledge Base Article

 • 

Publish TikTok Ads

SH
Additional Options for User Password Governance and Account Unlock

Global Admins can access Customer Security Settings in the environment they administer. Here, workflows can be set for recovering passwords and unlocking accounts for users within the environment. Workflows to unlock a locked account can allow users to get back into their Sprinklr accounts

experience:space

cloud:core

Insights

release:N-A

+11

Knowledge Base Article

 • 

Additional Options for User Password Governance and Account Unlock

RS
Managing Queue and Skill Visibility Using Dynamic Properties

The platform allows administrators to control visibility of Work Queues and Skills through sharing permissions. These permissions determine which users can access specific queues or skills. However, by default, these permissions are not automatically enforced across all areas of the platform—such as

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Additional Use Cases

SH
FAQs on Predicted CSAT Rating

Here are some frequently asked questions on Predicted CSAT Scores:How do I enable CSAT?​CSAT predictions are by default enabled for all partners and supported languages. If default CSAT custom fields are not getting populated or are not visible, please raise a support ticket at tickets@sprinklr.com.

Service

Knowledge Base Article

 • 

CSAT Prediction

SH
CSAT Score on Cases

​The predicted CSAT rating measures the predicted satisfaction level of a customer based on the context of the conversation in Agent Console and Care Console. CSAT rating is AI-driven and is calculated on a scale of 1 to 100. While predicting the score, the AI model takes several features of the cus

Service

Knowledge Base Article

 • 

CSAT Score on Cases

RS
Authentication 2.0 Template

You can create Authentication templates to enable customer identity verification through Apple Messages for Business. The Authentication (2.0) template, designed for ease of use and faster setup, allows you to send authentication requests to customers to verify their identity in a simplified and str

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

 • 

Authentication Template

SH
Use Smart Insights to gain quick insights on multiple data points/anomalies

Gain deep actionable AI-powered insights by drilling down on multiple data points/anomalies in your widget. Detecting the relevant point of anomalies or spikes in your data is imperative to study the deviations. By turning Smart Insights on in your widget, the most significant points of anomalies/de

Insights

Knowledge Base Article

 • 

Smart Insights

SH
Unified Platform: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Release Notes

18.2 Capabilities and Enhancements

18.2 Release Notes for Core Platform and Cross-Product

Core Platform and Cross-Product Release Notes

Knowledge Base Article

 • 

v18.2 Winter Release (February)

SH
Facebook Reach and Frequency Graphs

When using Facebook Reach and Frequency, you can preview the Reach and Frequency prediction graphs by Frequency, Placement, and Spend. Predictions contain the number of people your ad can reach in a date range based on a given reach, frequency, audience, and budget. These visualizations allow you to

marketing

Knowledge Base Article

 • 

Advanced Use Cases

SH
TV as a Listening source

By adding TV as a Listening Source, you can listen to and learn from them.Sprinklr supports TV as one of its traditional Listening Sources. LexisNexis provides us with a transcript of major tv sources and Video Clips for popular news channels and radio stations. Video clips are only available for th

TV as a Listening Source

LexisNexis

Insights

TV Data

Knowledge Base Article

 • 

TV

SH
Radio as a Listening source

By adding Radio as a Listening source, you can listen to and learn from radio channels.Sprinklr supports Radio as one of its traditional Listening sources. Radio source contains radio broadcasts of news or commentaries on various topics. LexisNexis provides a transcript and audio clips of major Radi

Insights

Radio Data

Radio as a Listening Source

Knowledge Base Article

 • 

Radio

RS
Components of Unified Routing

Unified Routing is an intelligent, centralized approach to directing all customer interactions—across channels like phone, messaging, chat, or email—to the most appropriate agent or team in the shortest possible time, so customers receive prompt responses, personalized handling, and first-contact re

Sprinklr Service

New Article

Service

26.1.1

Knowledge Base Article

 • 

Unified Routing Overview

RS
Capturing Net-Internals Network Logs in Chrome or Edge

OverviewNet‑Internals is a built‑in diagnostic tool available in Chromium‑based browsers, including Google Chrome and Microsoft Edge. Sprinklr Support may request these logs when troubleshooting issues that cannot be reproduced or when additional network‑level details are required.Net‑Internals capt

Knowledge Base Article

 • 

Capturing Net-Internals Network Logs

SH
How to get started with Benchmarking?

Competitive Insights & BenchmarkingCollecting and analyzing competitor data is a time-intensive and often challenging task for brand managers, marketing teams, content creators, and market researchers. These personas face multiple challenges while trying to conduct competitive analysis on social

Insights

Benchmarking

Get Started with Benchmarking

Knowledge Base Article

 • 

What is Benchmarking?

SH
Other Important Nodes

Some other important nodes that enable you to take different actions within a Dialogue Tree depending upon various use cases are:To Add NotesThe Add Note Action node allows you to add custom notes inside the dialogue tree at the message, profile & case levels. These notes can be used by the bran

Service

Rushi Test Temp

Knowledge Base Article

 • 

Nodes in a Dialogue Tree

RS
Manage Rewards in Admin Console

This article provides a complete guide to managing rewards in the Admin Console, including an overview of the rewards table, available actions, filtering and sorting options, and how to handle out-of-stock rewards. Accessing the Rewards Table Go to New Page (+) > Sprinklr Social > Admin Consol

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Manage Rewards and Requests

SH
Conversational AI Groovy Library

GL #1 Fetching/ Modifying Date VariablesConvert from Date to StringYou can use this code in scenarios where you need to display date and time information in a specific format, such as logging or displaying on a Screen.For example, if you are building a flow that processes transactions and need to di

Knowledge Base Article

 • 

Troubleshooting & FAQs