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VKontakte as a Benchmarking source

​​VKontakte, VK in short,​​ is one of the biggest social channels in Russia. By having the ability to add accounts from this popular social platform in Benchmarking, you will have a more comprehensive benchmarking experience.​Overview of VKontakte as a sourceSource: VK (VKontakte)Source of data: Soc

Insights

Knowledge Base Article

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VK

RS
Test Masking Template

The Create Masking Template window has a Test Masking Template icon to test the masking inputs that you provide. Using this screen, you can test the masking details by filling in the mandatory fields, like Approach and Masking character, in the Masking Details screen​ on the left-hand side panel. Ba

Service

Knowledge Base Article

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Masking Templates

RS
Priority-Based Call Blending for Outbound Calls

In many contact centers, the same agents manage multiple call types. Earlier, outbound dialers operated strictly on campaign logic, where outbound calls had a fixed system-defined priority and retries competed equally with fresh calls. There was no control over how these calls were balanced against

Knowledge Base Article

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Dialers

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Sprinklr Service: Patch Changes (18.5.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.5.1 (June)

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How to Import & Export Ads Custom Metrics

To Import/Export Custom MetricsClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Ads Reporting Home, click the Options icon  in the top-right corner and select Custom Metrics.In the top-right corner of the Custom Metrics window, click 

marketing

Knowledge Base Article

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Import/Export Custom Metrics

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Reporting on Facebook Catalog Ads

Facebook creates different posts for different Products picked from the Product Catalog. In Sprinklr, you can view actionable insights and comments for Products (from Catalog) with the ability to filter and pivot on all product dimensions (category, size, etc.) as well as analyze comments for a part

marketing

Knowledge Base Article

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Reporting & Analytics

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Business Outcome Retry Strategy

Business use caseWhenever outbound calling is done from a campaign, each call can have different call outcomes. Based on the call outcomes, the admin might want to retry or reach out to the customers again.Business Outcome Retry StrategyWhenever a customer and agent are connected and based on the di

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

RS
Leadership Overview - All Channels

Leadership Overview – All Channels provides a consolidated, high‑level view of operational performance across all customer interaction channels, including Inbound Voice, Outbound Voice, Email, Social, Live Chat, and Agent Time Card. It enables leadership to monitor agent activity, workload distribut

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Detailed Dashboards

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Manage Vanity URLs

Overview Vanity URLs can be managed from Vanity URL Management. Copy Vanity URL to Clipboard Copy a Vanity URL to your clipboard by hovering over the Vanity URL's Options icon and select Copy. Edit a Vanity URL Hover over the Vanity URL's Options icon  and select Edit. Make

experience:space

cloud:core

vanity urls

article:howto

+4

Knowledge Base Article

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URL Shorteners

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Best practices to create a good Story Query

Why is it important to create a good Story Query?As PR teams often deal with brand health monitoring and crisis situations, it is critical for them to monitor relevant conversations with the minimum possible noise. Any noise/irrelevant data can hamper the accuracy of PR reports leading to wrong deci

Insights

Knowledge Base Article

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Story query setup

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Modify Survey

Editing a published survey can introduce risks, such as disrupting data flow or negatively affecting the user experience. To help you manage these risks, the Survey Builder includes built-in safeguards that ensure any changes to a live survey are intentional and carefully managed. These include moda

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Modifying Survey and Version History

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Sprinklr Insights: 19.8.1 Capabilities and Enhancements

Sprinklr Insights' latest 19.8.1 Patch release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:​​Sprinklr InsightsSprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Standard MM&A dashboards

Sprinklr has introduced new and upgraded dashboard templates in MM&A, designed to monitor and track key PR KPIs for brands, competitors, industry & executives. These dashboards are built with new enhanced widgets/visualizations to uncover actionable insights easily. Standard templates drasti

Insights

Knowledge Base Article

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MM&A Dashboards

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Submit Agent Preferences

The Agent Preference feature allows agents to submit their preferred shifts before Schedule Scenarios are created. These preferences are taken into account during the scheduling process.Standard Agent Preferences: You can specify which Shift they prefer and when it should start, within a defined dat

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Manage Schedule

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Actions in Macro Management

Overview Macros are used to execute multiple actions on an entity with a single click. Macros can be used to make multiple changes to entities at once, creating efficiencies in your workflows. Within Macro Management, you are able to quickly filter based on macro type and search for macros to find

experience:space

cloud:core

marketing

Insights

+6

Knowledge Base Article

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Macros

RS
How to Customise Grading Tiers in the Creative Management App?

Customizing grading tiers in your Creative Management App can enhance how you assess and manage your team’s performance. This guide will show you how to tailor these tiers to better fit your project's needs and team dynamics, ensuring more accurate evaluations.Note: If you haven't yet expl

marketing

Knowledge Base Article

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Brand Creation in Creative Management App

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Evaluation Auto Unassignment Report

The Evaluation Auto Unassignment Report tracks evaluations that are automatically unassigned from auditors after the due date. It helps identify cases where system-assigned evaluations were unassigned due to time constraints or other factors. When you create a new widget in a reporting dashboard usi

Service

Knowledge Base Article

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Detailed Report Glossary

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Listening Persona App

Sprinklr being an exhaustive platform can be overwhelming for a new user to navigate, utilize, and optimize to its full potential. To solve this, Sprinklr brings forth the new Listening and Benchmarking Persona app. The new persona app is aimed to impart a more simplified and user-friendly experienc

Listening Persona App

Insights

Knowledge Base Article

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Onboarding Module

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Instagram as a Listening source

Instagram is one of the most popular social media channels with a large user base of over 1 billion monthly active users and high engagement rates, making it a valuable platform for reaching and interacting with potential customers. Brands can use Instagram to showcase their products, tell their bra

Insights

Knowledge Base Article

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Instagram

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Apple Business Chat (ABC) - Templates

Before you start You can find the complete API documentation for the Asset Templates on this link.Navigating to Omni Channel Templates in the Asset Manager1. To navigate to create asset page in the Digital Asset Manager (DAM), follow Steps 1-2 in the Knowledge Base Article (Creating an Asset)2. Sele

Service

Knowledge Base Article

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Service Channels