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Create X Conversation Cards

Conversational Ads include a call-to-action button with customizable hashtags that encourage consumer engagement. When a call to action button is tapped, the tweet composer opens on X with a pre-populated brand message accompanied by the creative and hashtag buttons. The consumer can then personaliz

marketing

Knowledge Base Article

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Set up Twitter Cards

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Open/Close Chat Widget

sprChat('open')This will open up the chat box. It shows the home page or the last page that the user was on before minimizing.window.sprChat('open')​sprChat('close')This will close the chat box. If your application is configured to show the trigger, it will still be vis

Service

Knowledge Base Article

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SDK Methods

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Changes in LinkedIn Campaign Hierarchy

Currently, in Sprinklr, you can view all LinkedIn ad entities based on a three-tier campaign structure, i.e. Paid Initiatives (dummy campaigns), LinkedIn Campaigns, and Creatives. This is done to maintain consistency within Sprinklr.Historically, the LinkedIn Campaign Manager supported a two-tier ca

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Generate API v2 Payload

You have the ability to extract API payload within the Sprinklr platform using the dashboard action in the UI without having to go to an external page or any other service. In other words, you can access the API request within Sprinklr Reporting Widget itself. Hence, you don't have to go through mul

Insights

article:howto

Service

experience:v3

Knowledge Base Article

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Integration Guides

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Case Macros

​​How you can leverage Case Macros and take multiple case-specific actions at once.Macros are used to execute multiple actions on an entity with a single click, creating efficiencies in your workflows.You can apply Case Macros to messages within Cases to take multiple actions on a Case the

Case Management

Macros

Knowledge Base Article

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Macros

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Edit Your Profile Information (Distributed Users)

IntroductionThis feature allows you to update and manage profile information for the Distributed users. It enables you to keep your profile current and accurate by modifying details such as contact information, profile picture, and language. It ensures that your profile reflects the most up-to-date

Distributed User

Edit Profile Information

User

social

+5

Knowledge Base Article

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Governance (Distributed User)

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When to use Peer to Peer Chat?

Peer-to-Peer chat can be used to effectively collaborate with team members and allows users to share case details or raise queries. Following are some of the prominent use cases. ​1. Seek support from Supervisors on cases when needed by directly messaging them.​2. Supervisors can follow-up on tasks,

Service

Knowledge Base Article

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Peer to Peer Chat

RS
Create Filters for Case Activities

In a Persona App, you can create filters for case activities to customize which activities are shown to users based on their personas. Applying these filters helps users focus on the most important and relevant information, enhancing operational efficiency.To create filter for case activities, follo

Service

Knowledge Base Article

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Customize Supervisor Console

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Setting Up Transaction Fields (Global Level)

Transaction fields capture and store key metadata from each customer interaction, such as transaction type, product details, and interaction date. The values stored in these fields help personalize survey distribution, analyze customer interactions, and generate custom reports. These fields help bus

Sprinklr Insights

Insights

New Article

20.10

+1

Knowledge Base Article

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Global Settings

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Approving and Managing Reward Requests on Site

This article guides admins through viewing, approving and rejecting reward requests within the Reward Engine. It explains what happens when requests are rejected, how tokens are handled and how admins can efficiently manage requests using filters and sorting. By following these steps, admins can man

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Manage Rewards and Requests

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Create a List Picker Template for WhatsApp Business

You can create a List Picker template in Digital Asset Manager to send it on WhatsApp Business to help your customers easily send a message in the conversation thread just by clicking one of the options. After creating the template, it can be sent by creating an auto-response rule in Rule Engine.Whe

Service

Knowledge Base Article

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List Picker Templates

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How to Compare Data for Different Time Periods

The Period-Over-Period reporting data compares values from two different time periods. For example, you can create a widget in the reporting dashboards to find out how much sales increased or decreased since the previous time period. To learn more about getting this capability enabled in y

marketing

Knowledge Base Article

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Compare Mode

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Bot Message Feedback in Live Chat

The Bot Message Feedback feature enables users to provide real-time reactions to individual bot messages using intuitive thumbs-up (like) and thumbs-down(dislike) icons. This feedback is stored at the message level and integrated into reporting dashboards, allowing brands to assess sentiment, identi

Sprinklr Service

20.7.1

20.10

Service

+1

Knowledge Base Article

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User feedback on bot messages

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Targeting & Gating Facebook Posts

SUMMARYTargeting & Gating is a helpful option available when publishing from Facebook Page accounts that allows you to create a custom audience based on various demographics like age, location, gender etc. To explore the difference between Preferred Audience (Targeting) and Audience Restrictions

social

Knowledge Base Article

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Other Publishing Capabilities

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Setup Profanity Moderation to Ensure Compliance of Shared Content

To ensure that only compliant content is shared from Advocacy that contains no profanity or other prohibited phrases, it is necessary to set up some content moderation rules.  Pain Points Ensuring compliance with brand guidelines and maintaining consistency can be challenging when dealing with multi

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Administration

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Create Time Lapse Visualization in Display

Time Lapse Functionality lets you effortlessly visualize the movement of key performance indicators (KPIs) over a specified time range. This visualization provides invaluable insights into how your metrics have evolved, empowering you to make informed decisions and guide your business strategy movin

Display - SES

social

Social - SES

Knowledge Base Article

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Display

RS
Add Adobe Firefly as a Provider in AI+ Studio

Adobe Firefly integration in Sprinklr enables users to generate AI-powered images directly within Sprinklr using natural language prompts. By leveraging Adobe Firefly’s generative AI capabilities, users can quickly create images to support customer engagement, marketing campaigns, and social publish

26.1

marketing

Insights

social

+4

Knowledge Base Article

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Add Support for Adobe Firefly

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How to Tag Information Using Custom Fields?

​​Pre-requisite for configuring this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​​​While working with any entity like a message, customer profile, or case, there’s always a need to store metadata or some properties f

Service

Knowledge Base Article

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How to Setup Business Logic

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Record Page Layout

The Record Page Builder offers the functionality to add new sections and tabs into a Record Page. The standard default layout for Record Pages is located in the Global Record Pages.Here are some other frequently utilized configurations for Record Page Layouts that may require setup:1. Adding a Coach

Service

Knowledge Base Article

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Configure Case Analytics View

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How to create a Yammer Column in Sprinklr?

Yammer is a collaboration tool that helps you connect internally across the company. Sprinklr helps to manage all your conversations and share alerts directly via Sprinklr​Create a YammerGroup ColumnSprinklr supports a number of engagement and publishing capabilities for Yammer after you link your Y

Engagement

capabilities

social

yammerr

+2

Knowledge Base Article

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Yammer