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Account Messaging Limits and Phone Number Quality

This article explains the WhatsApp Business messaging limits, how to increase the limit, and the role of message quality in that process.Messaging Limits​Messaging limits are the maximum number of business-initiated conversations (conversations opened as a result of sending a marketing, utility, or

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Messaging Limits and Quality Rating

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Instagram Frequently Asked Questions

This article consists of some commonly asked questions regarding Instagram capabilities and limitations in Sprinklr.​Please check the Instagram Capabilities and Limitations for any general doubts & queries.​1. Can users like an Instagram post and comments?No, it's an API limitation.​2. Can

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Getting started - Instagram

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Agent Detailed Call Transfer Report

The Agent Detailed Call Transfer Report shows detailed information on transfers initiated by the agent and details of the agent who picked up the transferred call. It provides information about the type of transfers, initiated and received timestamps, work queues, and agent details for both the init

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Detailed Report Glossary

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Agent Login Logout Report

The Agent Login Logout Report shows the exact time agents log in and out of the platform, including the time they log in for each session. This report is useful in several scenarios, including monitoring agents' login and logout activity, tracking their total logged-in time, and counting the nu

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Detailed Report Glossary

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Facebook Cross Post Insights

Facebook crossposting capabilities for videos allow publishers to post the same video in new posts, experimenting with elements like the post title, text, and captions when posting to different pages. You can leverage Facebook Cross Post insights to accumulate metrics for crossposted videos, allowin

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Facebook reporting glossary

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Agent Occupancy Report

The Agent Occupancy Report shows the time agents spend in various statuses in the selected time range, such as training, breaks, and active customer engagement. It includes Metrics and Dimensions that cover the occupancy of agents, such as Total Status Change Count, Time spent in status, Agent Statu

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Detailed Report Glossary

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Jira Connector FAQs

​Can I link multiple Jira tickets to a single Sprinklr case?By default, yes. However, there's an option to restrict this to a 1:1 mapping if desired.How often does the integration sync data between Sprinklr and Jira?The sync frequency can be configured based on your needs, typically ranging fro

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Troubleshooting and FAQs

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Managing surveys

With the Sprinklr Survey builder, you can create custom surveys to seek customer feedback and configure rules to automatically send out surveys after a customer's interaction with your customer care team.To ensure that the Survey Builder is accessible to Sprinklr users living with disabilities,

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Introduction to Sprinklr Surveys

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Copy WhatsApp profile information to Custom Fields via Rules

When a WhatsApp message is received in Sprinklr, it relays information about the sender in the webhook, like Name, User ID, etc. You can copy this information to message or case custom fields via Rule Engine.To copy WhatsApp profile information to Custom FieldsCreate an Inbound or queue rule in Rule

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Advanced Use Cases

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Percentage Area Widget

A percentage area graph is a type of data visualization that displays the distribution of a dataset as a percentage of the whole. In this type of graph, the total area of the graph represents 100% of the data being measured, and each individual segment represents a proportion of that whole.The Perce

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Percentage Area Widget

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Types of Widgets

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Identify Facebook External Mentions Using Rule Engine

External Facebook Mentions, mentions of the Brand that were not posted to the Brand's Facebook Wall, can now be fetched from external Facebook profiles or pages. This article explains how  to configure rules based on whether or not a message is an External Facebook Mention.Identifying External

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Reply from Engagement dashboards

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Share an Account across Workspaces

A social account can only be added to a single workspace. To add the same account in different workspaces, admins are required to share that social account with other workspaces. Follow the steps mentioned in this article to share your account across different workspaces.StepsClick the New Tab icon.

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Manage Accounts

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AI dimensions in Benchmarking

Sprinklr's AI Model for Benchmarking helps in categorizing brand posts or fan comments to gain actionable business insights, thereby reducing the time and effort of manually going through thousands of posts & comments. In Sprinklr Benchmarking, using AI, you can do x, y, z.The AI dimensions

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AI Dimensions in Benchmarking

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Advanced Concepts

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How to Share Audiences in the Audience Manager

Effortlessly share your audiences across multiple Ad accounts in Audience Manager.The visibility of your audience is based on the Ad Accounts selected during audience creation. If you want to share an audience across Ad Accounts, then use this capability. The audience sharing options in the Sprinklr

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Manage Audiences

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Apply multiple tags to your Keyword Lists

Learn how to add or apply multiple tags to your Listening Keyword Lists. In Social Listening, you can configure Keyword Lists and use them to build multiple Topic queries, saving time when creating queries that will use the same set of keywords. You can also apply Tags to your Keyword Lists, providi

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Creating and using Keyword Lists

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User Replies Node

Before we beginWe need to understand how to create a Dialogue tree.OverviewA user reply node, refers to a component within a dialogue tree that handles user inputs or responses in a chatbot conversation. It allows the chatbot to recognize and respond appropriately to different user intents or prompt

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Nodes in a Dialogue Tree

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Types of Connectors

In Sprinklr, connectors can be classified based on how they are executed and how data is ingested into the platform. This classification helps in understanding the operational behaviour of the connectors and their role in managing data flow effectively.Different Types of ConnectorsConnectors are cla

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List of Supported Connector Types

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User State Builder

Agent State provides a summary of agents' current activities, such as being on an outbound call, inbound call, call ringing, idle, or working on a case. This feature helps in understanding the real-time actions performed by agents.​With the User State Builder, users can create more granular vie

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Customise your Supervisor Console

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Create Microsoft App Store Columns in Engagement Dashboards

If you use the Microsoft App Store from the Sprinklr platform, you can not only track the engagement on the channel, but also grab the activities on the channel from your account. This article is a guide on creating a Microsoft App Store column in the engagement dashboards. For now, Sprinklr allows

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Microsoft App Store

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Tracking Website Navigation History

You can enable the User Journey feature for your Live Chat enabled website. This feature enables agents to view a customer’s navigation history directly within the Care Console. This provides real-time insights into which pages the customer has visited and what they’re currently exploring. ​By under

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Reporting on Live Chat