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How to Set Approval Paths for Ad Campaigns and Creatives

Set defined approval paths for your ad creatives and ensure it is approved by everyone needed.Approvals for ad entities can help ensure that your campaigns meet the required guidelines and restrictions before publication. With a review from an approver, you have greater control over the quality of t

marketing

Knowledge Base Article

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Approval Workflows

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Custom Entity Application - Nodes in a Dialogue Tree

Before You BeginWithin the Miscellaneous Settings section of Advanced Settings in the Conversation AI application, toggle the switch to Enable Beta Nodes.Additionally, learn more about custom entities to understand if it satisfies your use-case.OverviewEach custom entity comprises multiple fields. I

Service

Knowledge Base Article

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Entity Studio

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Reorder Tasks and Sub-Tasks in Task Sheet View

OverviewYou can use a drag-and-drop feature to change the order of Tasks and Sub Tasks in the Task Sheet. To use this feature, you’ll need to select the relevant row(s) in the Task Sheet and then drag and drop the Tasks where you want them. You can drag and drop multiple Tasks at once. If the sele

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marketing

PM_TASK_SHEET_VIEW_2

Knowledge Base Article

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Task Sheet Advanced Use Cases

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How to add more Instagram hashtags when your quota has reached its limit

Learn how you can free up your Instagram hashtags quota to add more Instagram hashtags.The Hashtag search for Instagram allows you to find public photos and videos tagged with a hashtag relevant to you or your brand. You can add up to 30 unique hashtags on behalf of an Instagram Business or Creator

Insights

Knowledge Base Article

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Best Practices

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Social Channel Level Gamification - Advocacy

Advocacy has taken a new dimension with the introduction of Channel Level Gamification. It is not just about advocates sharing content, but also about how their networks respond to it. By recognizing and rewarding these interactions, we are taking social advocacy to new heights. What is Channel Leve

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

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Manage Stats Import Template

SUMMARYThis article covers how to mange stats import template Mange stats import teamplateOn the Bulk Import pop-up window, click Manage Template(s) alongside the Stats Template drop-down menu. You will be navigated to the Stat Imports Template window. ​On the Stat Imports Template window, you can E

marketing

Knowledge Base Article

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Setting Up Stats Import

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Customer Information Required for SSO Setup

Before starting the configuration of SSO setup on the platform, there are some details that need to be sent from the Identity Provider’s end. Based on these details, the fields would be set on the platform UI to set up SSO for the client. Follow this article for information about the details that ne

social

Knowledge Base Article

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SSO

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Tag other Instagram accounts

This article helps you with the ways to tag Instagram Accounts  to your Instagram Post while publishing through Sprinklr. It's recommended for engagement to tag other accounts, you increase the number of people who see your post by tagging another account in the caption or directly on your post

social

Knowledge Base Article

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Other Publishing Capabilities

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Set Default URL Shortener to an Account

For each account, you can set a default URL from our list of URL Shortener partners. You can select an account and set a default URL shortener to that account. Note: Enablement of this capability requires additional setup. To learn more about getting this capability enabled in your environment, plea

marketing

Insights

social

Service

Knowledge Base Article

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URL Shorteners

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Add Facebook Location Pages

IntroductionIf your business operates from multiple locations, you can add details of these business locations from Sprinklr Settings. This capability allows you to manage multiple Facebook Global/Local Pages with different locations. You can also run Ads tailored to each location. This article des

social

Knowledge Base Article

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Add Facebook Location Pages

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Send Message to a User

You can now interact with your co-workers over the platform with this capability. You can send messages and share internal links for collaboration or share updates. This article will share steps on how to use Sprinklr's Send Message capability.StepsClick the New Tab icon. Under Platform Modules

social

Knowledge Base Article

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Getting started

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Dialer Overview

DialersDialer is basically an automated system that dials a phone number to different customers in order to get them connected with the users or agents. In simpler terms these are phone systems integrated within the software to make outbound calls to potential customers or to connect the customer by

Dialers

Service

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Dialers

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Writing Prompts for FAQ+

When creating prompts for AI agents, it's essential to ensure clarity, precision, and conciseness. This article discusses best practices for drafting high quality prompts.Key Considerations for Writing PromptsThis article discusses best practices for drafting high quality prompts. However, this

Knowledge Base Article

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Knowledge Content

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About TikTok Ad Creatives

You can create immersive and eye-catching TikTok ads in minutes within our single unified workflow. TikTok supports either Image or Video as an ad format.Ad TypesTikTok supports full-screen ads for a positive user experience and better engagement. For building high-performing ad creatives, refer to

marketing

Knowledge Base Article

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Publish TikTok Ads

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Customizing Warning Messages

Administrators can customize the warning message displayed above the reply box by utilizing the "Append Warning Message" action within Autofill rules. This functionality allows them to tailor the message according to their organization's unique communication requirements or policies.B

Service

Knowledge Base Article

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Publishing Functionalities

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Compare Care Strategy dashboard

How quickly marketers respond to consumer feedback significantly impacts customer perception and loyalty to the brand.90% of brand marketers surveyed said responsiveness and the ability to respond to needs and feedback are critical to a good customer experience. Good customer responsiveness can help

Insights

Benchmarking

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Create a Visual Listening Topic

To uncover valuable and precise insights and listen to conversations around images containing your brand logos and image text (OCRs).Sharing pictures, videos, and memes has become a new language of millions of conversations on social media. With visual topics, you can easily listen to visual insight

Visual Listening

Insights

Visual Based Listening

Knowledge Base Article

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Topic Creation & Setup

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Market Analytics

Market Analytics dashboard focuses on metrics such as Types of engagement by time and day, Types of engagement by channels, fan keywords, and Brand activity keywords. These metrics can be used to perform market analysis for various brands.You can access this dashboard by:Clicking the New Tab icon. U

marketing

Reporting

Knowledge Base Article

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Standard Marketing Reporting Dashboards

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One Click Share in Distributed

Distributed users can now share content across multiple channels using the powerful One Click Share functionality by just marking accounts as "Default". To help the field users understand immediately that there is no default account marked for the content shared, we have now enhanced the experience

One Click Share

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Distributed

Social - SES

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Knowledge Base Article

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Assets (Distributed User)

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Create a Task Macro

Macros are used to execute multiple actions on an entity with a single click. You can apply task macros to tasks to take multiple actions the same way you can with other entity types. Macros allow you to create efficient task workflows, taking multiple actions on a task at once. While creating Task

experience:space

Insights

release:N-A

social

+9

Knowledge Base Article

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Macros