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API Tool in AI Agent

API Tools enable an AI Agent to interact with external systems by sending input data and receiving structured responses. This allows the AI Agent to fetch real‑time information, automate actions, and deliver personalized responses during customer conversations.To use an API Tool effectively, you mus

26.1

Sprinklr Service

New Article

Knowledge Base Article

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Integration Tools

RS
LINE Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular metric by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for LINE. All Channel Trend Breakdown OptionsBreakdown DimensionDescriptionDateBreak down

Knowledge Base Article

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Reporting & Analytics

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Sprinklr Service: Patch Changes (18.5.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.5.1 (June)

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How to Import & Export Ads Custom Metrics

To Import/Export Custom MetricsClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Ads Reporting Home, click the Options icon  in the top-right corner and select Custom Metrics.In the top-right corner of the Custom Metrics window, click 

marketing

Knowledge Base Article

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Import/Export Custom Metrics

RS
Custom Entities An Introduction

OverviewCustom entities serve as comprehensive database solutions, accessible in any configured application across the Sprinklr platform. They differ significantly from custom fields and variables used within dialogue trees.Custom fields are restricted to message, case, or profile levels, whereas cu

Service

Knowledge Base Article

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Entity Studio

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Manage Vanity URLs

Overview Vanity URLs can be managed from Vanity URL Management. Copy Vanity URL to Clipboard Copy a Vanity URL to your clipboard by hovering over the Vanity URL's Options icon and select Copy. Edit a Vanity URL Hover over the Vanity URL's Options icon  and select Edit. Make

experience:space

cloud:core

vanity urls

article:howto

+4

Knowledge Base Article

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URL Shorteners

RS
Record Manager - An Overview

A Record Manager is a configurable, tabular interface used to display and manage records for a specific entity in a structured, user-friendly format. It acts as a central workspace where teams can view, filter, and act on entity data in real time—tailored to their specific business roles and workflo

Knowledge Base Article

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Record Manager - An Overview

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Activity Audit for Agents and User Groups

The Activity Audit feature enables tracking and reviewing modifications to agents and user groups. It generates a comprehensive log of changes, detailing both the source and nature of the adjustments. For user groups, you can monitor updates to priority order and assignment settings. Additionally, a

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Setting up Agents for Routing

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Setting up Case Maker Rule

Before You BeginLearn how to configure an Inbound Rule that directs your message to a specific Case Maker rule.OverviewAfter receiving a message, the Case Maker evaluates whether to create a new case, link it to an existing case, close a case, or forward it to an agent, taking into account the syste

Service

Knowledge Base Article

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Bot Rule Setup

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Conditional Logic in Surveys

​You can build conditional logic to control the visibility of questions, skip pages or show banners in the survey.Note: Apply Logic is only available for Single Select, Multi Select, Dropdown, CSAT Rating, and NPS Rating question types. The logic can be applied between questions on different survey

Surveys

Service

Knowledge Base Article

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Survey Builder

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Sprinklr URL Shortening Capabilities

Sprinklr provides a Uniform Resource Locator (URL) shortening utility, spr.ly, which combines the functions of existing URL shortening services, such as bit.ly, or ari.ba along with the capabilities suited for an enterprise client’s specific needs. The following are the advantages of

experience:space

Custom Link Library

social

URL shortening

+8

Knowledge Base Article

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URL Shorteners

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Sprinklr Insights: 19.8.1 Capabilities and Enhancements

Sprinklr Insights' latest 19.8.1 Patch release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:​​Sprinklr InsightsSprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Submit Agent Preferences

The Agent Preference feature allows agents to submit their preferred shifts before Schedule Scenarios are created. These preferences are taken into account during the scheduling process.Standard Agent Preferences: You can specify which Shift they prefer and when it should start, within a defined dat

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Manage Schedule

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Standard MM&A dashboards

Sprinklr has introduced new and upgraded dashboard templates in MM&A, designed to monitor and track key PR KPIs for brands, competitors, industry & executives. These dashboards are built with new enhanced widgets/visualizations to uncover actionable insights easily. Standard templates drasti

Insights

Knowledge Base Article

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MM&A Dashboards

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Integrated Project Planning with The Editorial Calendar

The integration of project planning with Editorial Calendar allows you to view the planned timeline for all your projects, sub-projects, campaigns, and sub-campaigns on a single screen. You can use the Editorial Calendar features, such as calendar boards, color configurations, and project filters to

marketing

Knowledge Base Article

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Integrated Project Planning With The Editorial Calendar

RS
Setting Up Conditions in Workflows

Conditions are a key component of workflows, acting as the decision-making logic that evaluates specific criteria. They help determine the next steps in the process, ensuring that workflows are flexible and can adapt to different situations. You can refer to the Survey Workflows Overview article to

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting up Conditions in Workflows

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Actions in Macro Management

Overview Macros are used to execute multiple actions on an entity with a single click. Macros can be used to make multiple changes to entities at once, creating efficiencies in your workflows. Within Macro Management, you are able to quickly filter based on macro type and search for macros to find

experience:space

cloud:core

marketing

Insights

+6

Knowledge Base Article

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Macros

RS
Agent Change Log Report

The Agent Change Log Report provides a comprehensive log of all changes made to a user within the Sprinklr System, including the method of change and precise timestamps.It tracks updates to User System Properties, User Custom Fields, Routing Skills-Proficiencies, and other routing settings.Furthermo

Service

Knowledge Base Article

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Detailed Report Glossary

RS
How to Use Case Monitoring?

The Case Monitoring screen is a centralized, real-time dashboard for monitoring omnichannel cases. It allows supervisors to oversee ongoing customer interactions across Sprinklr’s voice and digital channels. This article explains how to access the screen and understand its key components.Note: Acces

26.1

Sprinklr Service

20.10

Service

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Knowledge Base Article

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Case Monitoring

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How to Create & Manage Boards in Ads Manager

Saved Boards in the Ads Manager allow you to save all the details of an Ads Manager view, including column configuration, column width, and applied filters. By saving a specific view, you will not need to configure a view multiple times manually. Your saved boards can be edited, deleted, or shared f

marketing

Knowledge Base Article

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Ad Campaign Optimization