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Facebook Non-Cross Post Insights

In this article, we will cover non cross post metrics in Facebook. Using Non-cross post metrics, brands can drill down on information such as age, gender, location, and interests. By understanding brands’ social media demographics, they can create more relevant and effective content, and target the

social

Knowledge Base Article

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Facebook reporting glossary

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Journalist and Publication Discovery

Sprinklr provides you with an end-to-end solution catering to the goals of various PR professionals. The ability to find ideal Journalists and Publications aids multiple PR personas to accomplish their crucial, and routine activities such as Media Monitoring, Journalist/Publication Discovery, Crisis

Insights

Knowledge Base Article

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Journalist and Publication related

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Issue Type

Before we beginBefore delving into the concept of Issue Type and its role in defining bot orchestration strategy, it is crucial to have an understanding of the following points:Train Intents, Entities & SlotsConfigure Bot WorkflowsOverviewEvery Inbound fan message has some characteristics. We ca

Service

Knowledge Base Article

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Define Bot Orchestration Strategy

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Manage all In-App Distributions

In-App Surveys enable brands to gather solicited feedback directly within their mobile apps during key customer interactions. Brands can choose from pre-designed formats, such as micro-surveys, or customize pop-ups to match their visual identity. Surveys can also be embedded in any section of the ap

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting up the In-App distribution

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Manage All Website Distribution

Website distribution enables companies to obtain immediate feedback from their site visitors by integrating surveys on particular web pages. This feature aids in collecting information about user experiences, preferences, and behaviors, facilitating data-informed choices to enhance website functiona

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Website Distribution

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App Deeplinking

OverviewThis article explains how to enable deep linking in the Live Chat Mobile SDK, allowing mobile apps to respond to user interactions within the chat. By setting up external actions, brands can create buttons in chat messages that trigger specific behaviours in the app, such as navigating to a

Service

Knowledge Base Article

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App Deeplink

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Adding external email accounts (e.g. Gmail, Yahoo) using SMTP/IMAP

You can add your brand's email account obtained from any provider (eg. Gmail, Yahoo) into Sprinklr using SMTP/IMAP details. SMTP (Simple Mail Transfer Protocol) is a standard protocol used for sending and delivering email messages over the internet. IMAP (Internet Message Access Protocol) is a proto

Service

Knowledge Base Article

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Setting up Email Accounts

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Create an omni chat template

Leverage omni chat templates to engage with your customers via bot. Using Omni Chat Templates, you can create auto-response to display your product information, asking the message recipient to choose from a predetermined set of options and more.In this article, we will cover the steps to create an o

Create an omni chat template

DAM - SES

omni chat template

social

+2

Knowledge Base Article

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Image Editor

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Create X Flexible Audience

X Flexible audiences allow you to build and save audience combinations based on existing tailored audiences or subsets of existing tailored audiences. You can target members of a subset of tailored audiences based on the recency and frequency of interaction.In Sprinklr Audience Manager, you can incl

marketing

Knowledge Base Article

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Twitter Advanced Capabilities

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Manage Request Dashboards

Request Dashboards provide administrators and agents with streamlined access to various types of requests, including Time Off, Shift Trade, and Shift Bid requests. Administrators can configure custom Request Dashboards to review and manage requests through approval and rejection workflows. Using the

Service

Knowledge Base Article

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Other Configurations

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Overview

Apps on the home screen of your LiveChat application allow customers to find useful information quickly - without having to create a case and interact with an agent.​Note: You have the flexibility to manage these apps' visibility based on user types, such as country or page URL. Additionally, y

Service

Knowledge Base Article

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Self Serve Apps

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Why Agent Monitoring is crucial for Supervisors?

Following are some of the prominent use cases of Real Time Monitoring (RTM) Screen: Monitor aggregated the live team availability status and states for the entire team.Supervisors can identify agents in idle state in business hours and can assign cases to idle agent.Supervisors can check how long ag

Service

Knowledge Base Article

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Why Agent Monitoring is crucial for Supervisors?

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Create lead using ACW

Lead creation is the process of identifying and nurturing potential customers for business. Sprinklr provides the functionality that could help Agents to create potential leads during the call or after the call completion when they reach out to customers on voice as medium. These leads can be create

Service

Knowledge Base Article

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Create lead using ACW

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Sprinklr Service: Patch Changes (18.8.3)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8.3 (October)

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Compose LINE Ads

Advertising on LINE allows you to reach millions of LINE users across the globe. You can compose and publish ads to the LINE channel with its natively supported features along with some value-added features through Sprinklr.Note: To learn more about enabling this feature in your environment, please

marketing

Knowledge Base Article

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Ads Publishing

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Impressions and Reel Plays Deprecation and Introduction of Views Metric

Starting April 21, 2025, Instagram will deprecate several Impressions and Reel Plays metrics and introduce new Views metrics at both the post and account levels. This article outlines these changes and shares Sprinklr’s recommendations to help you smoothly transition your reporting practices.​Deprec

social

Knowledge Base Article

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Instagram Reporting Changelog

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Scheduled Reports

Scheduled Reports in Social Listening enables you to receive automated reports in the form of email and PDF (as a downloadable report).​​By setting up a Scheduled Report, you can get emails that show Listening Insights based on the criteria you select. Besides email, you also have the option to embe

Insights

Scheduled Reports

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Export CXM Profile Data for Multiple Profiles

You can export CXM profile data for profiles using Right to Access Cases. In case you want to export profile data for multiple profiles with the same name, you can create Right to Access Cases for each Profile IDs of those profiles, and then export CXM profile data.  So, you can

experience:space

Insights

social

Export Profile Data

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Knowledge Base Article

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Privacy Guides

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Publish to Reddit

When you've linked a Subreddit Account in Sprinklr, you are able to publish posts directly through the Sprinklr platform. In this guide, we'll walk you through the process of publishing posts to a Subreddit.Steps ​To Publish to SubredditClick the New Tab icon . Under the Sprinklr social ta

social

Service

Knowledge Base Article

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Engage, publish and report on Reddit

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Managing Alerts

Supervisor Console includes a dedicated dashboard for managing alerts. Supervisors can navigate to the Alerts tab. These alerts are segregated into different categories according to the use case of the supervisor. These categories are shown in engagement streams where supervisors can view the alerts

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Alerts Monitoring