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TikTok Ad Account Permissions

Learn about account-related permissions in Sprinklr and ensure the smooth operation of your advertising campaigns. Governance over organizational data and marketing operations plays an important role in today's advertising landscape. Every account that exists in Sprinklr's environment is e

marketing

Knowledge Base Article

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Setting Up TikTok in Sprinklr

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Introduction to Conversational AI

OverviewSprinklr’s Conversational AI is designed to optimise customer interactions by utilising advanced Natural Language Processing (NLP) algorithms to comprehend and engage with customers, thus ensuring efficient communication. Conversational Agents (Chatbots)Conversational agents, often called ch

Service

Knowledge Base Article

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What is Conversational AI

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Manage Brief Templates

Overview From the Brief Designer management page, you are able to edit, delete, clone, and view Brief Templates.Edit a Brief TemplateHover over the Brief Template's Options icon and select the Edit option.​Upon updating the Brief Template configuration, click Save to save your changes. The Temp

brief templates

marketing

Knowledge Base Article

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Types of Brief Templates

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Agent Capacity and its Utilization

In today's fast-paced customer service landscape, efficient resource management is crucial for delivering exceptional support. Unified Routing introduces the concept of Agent Capacity, a powerful feature that helps organizations optimize workload distribution among agents. In this article, we w

Service

Knowledge Base Article

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How Unified Routing works ?

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Setting Up Custom Dashboard Using Dataset

This module allows you to design personalized reporting dashboards for analyzing survey outcomes based on their unique requirements. It offers more flexibility than the conventional per-question analytics feed, which presents a static, non-customizable perspective. With this feature, you can choose

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Custom Reporting of Multiple Survey Projects

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Creating a Live Chat Application

You can create a Live Chat application in the Sprinklr Platform. The Live Chat application offers an extensive range of supported languages, including Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Marathi, Polish, Portuguese, Rom

Service

Knowledge Base Article

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Create Live Chat Application

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Speech-to-Text Transcription

The ASR (Automatic Speech Recognition) or STT (Speech-to-Text) technology transforms speech signals into digital signals and processes them to generate transcriptions corresponding to the audio as output.Difference Between Standard vs Customized Models for Speech Analytics ApplicationsStandard model

Service

Knowledge Base Article

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Voice Analytics

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Display Logic at Answer Choice or Statement Level

Answer-choice/Statement-level Display Logic offers enhanced survey customisation by showing specific answer choices or statements based on respondents' previous responses. This ensures that participants only see relevant options, creating a more personalised and efficient survey experience. By tailo

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Logics

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Sprinklr Social: Patch Changes (18.8.3)

Sprinklr's 18.8.3 patch release brings you new capabilities to facilitate your business and help you create a significant customer experience.

Sprinklr Social Release Notes

18.5 Release

marketing

Insights

+3

Knowledge Base Article

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v18.8.3 (October)

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Understanding Status Codes and Process Variables in Guided Workflow

OverviewStatus codes in Guided Workflow are essential for tracking the success or failure of API calls. This guide explains how to retrieve, display, and store these status codes effectively within your workflow.Retrieving Status CodesTo access the status code of an API node, use the predefined proc

Service

Knowledge Base Article

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Creating a Guided Workflow

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Use-Cases of Record Page Builder

​Increase/Decrease the Height of a WidgetThe height of a widget can be increased by changing the same in settings. When clicked on a particular widget as shown in the screenshot below. For Example, within Settings, you can set the height of a widget to 50 rem, depending on the requirement. ​​Channel

Service

Knowledge Base Article

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Use Cases of Agent Desktop Layout

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Integrated Project Planning with Content Marketing

You can now manage your projects, tasks, campaigns, events, and messages in one unified tool, through the integration with content marketing. This integration allows you to plan and track everything simultaneously with a flexible project and task planning interface that resembles a spreadsheet, mult

marketing

Knowledge Base Article

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Integrated Project Planning With Content Marketing

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Adding embedded code within website

Website Distribution enables companies to obtain immediate feedback from their website visitors by integrating surveys on selected web pages. This feature assists in collecting information about user experience, preferences, and behaviors, allowing for data-informed decisions to enhance website usab

Knowledge Base Article

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Website Distribution

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Linkedin Channel Updates

Keep up with the latest Linkedin Channel updates here.March 2023Linkedin Polls - Sprinklr empowers Social Media Managers/Publishing Supervisor to publish Linkedin Polls by integrating Linkedin Poll API to publish and fetch Linkedin Poll Posts. You can use Linkedin Polls posts in Quick publisher &

Service

Knowledge Base Article

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Engagement on Linkedin

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Languages Supported for AI+ Capabilities for CFM

AI+ Builder helps in developing high-quality surveys through generative AI. It facilitates multilingual communication throughout the survey creation process, enabling you to design surveys more effectively with the assistance of AI.Survey BuilderThe languages supported in Survey Builder are:SpanishA

Insights

Knowledge Base Article

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Overview

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Facebook and Instagram Partnership Ads Overview

Facebook and Instagram Partnership ads (previously known as Branded Content Ads) are a powerful advertising solution that allow advertisers to collaborate with creators, influencers, or other businesses, by running ads using co-branded assets or shared posts. These ads display both the advertiser's

marketing

Knowledge Base Article

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Facebook and Instagram Partnership Ads

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How to Configure Mobile App

Introduction​To streamline the login process and improve user experience, Sprinklr has introduced mobile app configurable options within the Admin Console. These enhancements allow administrators (admins) to configure multiple company names, enabling users to select the correct one and be redirected

26.1

Advocacy - SES

social

Sprinklr Social

+2

Knowledge Base Article

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Sprinklr Extend App

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Permission Added to Control Access to Message-Level Data in Reporting

Overview A new Reporting permission has been added in Sprinklr to control users' ability to drill into data in Reporting. This permission can help brands provide users the ability to analyze data while protecting sensitive message-level information that can be drilled into from Reporting.

cloud:core

marketing

release:10-1-0

Insights

+7

Knowledge Base Article

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Roles and Permissions

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PR Monitoring via custom dashboards

As a PR manager, monitoring a crisis is as critical as identifying one. A PR manager needs to track the extent and direction of any crisis event to avoid any surprises and drive brand reputation. With Media Monitoring & Analytics' dashboards, customized reporting can be set up to track any

Insights

Knowledge Base Article

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PR Monitoring via Custom Dashboards

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Salesforce Package Release Notes

Version 2.18 Bug Fix: Added fallback for object type as case if it’s not defined. Version 2.17 Enhancements: As part of the API infrastructure update initiative from Sprinklr, named credentials have been updated to call api3.sprinklr.com instead of api2.sprinklr.com. As part of the API infrastructur

marketing

Insights

social

Service

Knowledge Base Article

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Package Release Notes