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Scheduled Reports

Scheduled Reports in Social Listening enables you to receive automated reports in the form of email and PDF (as a downloadable report).​​By setting up a Scheduled Report, you can get emails that show Listening Insights based on the criteria you select. Besides email, you also have the option to embe

Insights

Scheduled Reports

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Publish to Reddit

When you've linked a Subreddit Account in Sprinklr, you are able to publish posts directly through the Sprinklr platform. In this guide, we'll walk you through the process of publishing posts to a Subreddit.Steps ​To Publish to SubredditClick the New Tab icon . Under the Sprinklr social ta

social

Service

Knowledge Base Article

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Engage, publish and report on Reddit

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Getting Started with Knowledge Base Builder

The Knowledge Base Builder is your central hub for managing all content-related resources. From this page, you can create and maintain articles and Categories, configure Content Templates, define Content Variables, manage Language Settings, and handle Nominated Messages. It provides a unified interf

Sprinklr Service

20.7.1

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Updated Article

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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Managing Alerts

Supervisor Console includes a dedicated dashboard for managing alerts. Supervisors can navigate to the Alerts tab. These alerts are segregated into different categories according to the use case of the supervisor. These categories are shown in engagement streams where supervisors can view the alerts

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Knowledge Base Article

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Alerts Monitoring

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Bulk Import Themes

Reduce the effort to manually create and upload multiple themes in Sprinklr with bulk import capabilities.Using the Theme Importer, you can create or modify multiple Themes at once, limiting the time and effort it takes to create new Themes individually. To import Themes in bulkClick the New Tab ico

Bulk Import Themes

Insights

Knowledge Base Article

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Theme Creation & Setup

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Reporting on Video Calls

Video call is a feature that allows brands to make one way or two way video calls on web/mobile. By creating reporting widgets, you can measure the performance of video calls and analyze how it helps brands in providing a more engaging connection with customers.To configure a reporting widgetClick t

Service

Knowledge Base Article

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Module Wise Use Cases

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Developer Tools in Sprinklr

The Developer Tools in Sprinklr provide a centralized and self-service way to manage your Developer Applications, API Keys, and Secrets directly within the platform. This tool allows developers to handle the entire API lifecycle in one place. Note: D

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marketing

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Knowledge Base Article

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Developer Tools

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Ad Comment Moderation Overview

Automate comment moderation and management workflow to analyze conversations proactively, trigger timely responses and eliminate unwanted comments.​Ads on Social Media bring in different types of comments from various people, and Sprinklr can help you see the comments across multiple channels and Pa

marketing

Ad Comment Moderation

Advertising

Knowledge Base Article

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Overview

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Skill and Capacity Scheduling

The Scheduling Skills and Capacity feature enables workforce administrators and supervisors to plan and automate changes to agents' skills and proficiency levels in advance. This functionality supports dynamic business needs, such as product launches, seasonal spikes, or shifts in customer inquiry p

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Knowledge Base Article

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Setting up Skills

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Case SLA Report

The Case SLA Report is used to find each action-level report on a Case. This allows you to report on each agent assignment, Queue Removal, and brand response. The following actions are recorded in this Report, and the duration of each action can be calculated from Case creation, customer activity, o

Sprinklr Insights

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Knowledge Base Article

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Detailed Report Glossary

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Enhanced Modern View for Distributed Asset Window

With the v.19.8 release, Sprinklr Distributed comes with a completely revamped UI that provides a fresh look to the platform. In this article, we are going to share with you the details of the changes you will view in the Asset(DAM) window within Distributed. To be able to use the enhanced Distribut

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Social - SES

DST - SES

Knowledge Base Article

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Miscellaneous (Distributed User)

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Nextdoor Channel Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Nextdoor within the Sprinklr platform.NoteAPI Limitation - The functionality is not available for Sprinklr to build. ​FunctionalitySprinklr Supported PublishingPublishing ContentNoPrivate Messages No EngagementView Posts, Comments, a

Service

Knowledge Base Article

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Nextdoor

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How to add Annotations on Graphs in Reporting

Annotations give you the ability to add notes to graphs and charts. They are attached to the dates themselves, so can only be seen in a graph or chart where 'Date' is the primary dimension. Annotations can be created in two ways: either from the Settings section of the Left-Hand panel at t

marketing

Knowledge Base Article

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Dashboard

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Guided Workflow Groovy Library

OverviewWhen developing Guided workflows, configurators need to execute certain groovy operations. In order to assist them with performing these groovy operations more easily, a groovy library has been created. This library explains all the functions that one may come across while working with groov

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Knowledge Base Article

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Creating a Guided Workflow

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Understanding CFM (Survey) Metrics and Dimensions

This article explains the placement and purpose of each CFM analytics dimension and metric used for data visualization and filtering. It also offers guidance on two key features: the Standard Analytics Feed, an automatically generated report that streamlines survey analysis with AI-driven insights l

Sprinklr Insights

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Metrics and Dimension

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Agency Margin Ads Reporting Metrics & Dimensions

You can select from several metrics and dimensions to view the reporting data on your Agency Margin. This will help you analyze the reporting on campaigns and the margins set for your agency.To View Agency Margin Reporting DataClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, 

marketing

Knowledge Base Article

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View Agency Margin Data

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Using Cost & Rate Ads Benchmarks in Ads Manager Analytics

To Analyze Benchmarks in Ads Manager AnalyticsClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.On the Ads Manager window, click the View and Edit icon alongside the desired Campaign.In the Edit window to the right, click Analytics from the far-

marketing

Knowledge Base Article

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Analyze Cost & Rate Benchmarks

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How to Create a Volumatic Ads Benchmark

To Create an Ads BenchmarkClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Benchmarks within Analyze.In the top right corner of the Ads Benchmark window, click Create Benchmark.In the Create Benchmark window, enter the required field details. Multiple metrics can be

marketing

Knowledge Base Article

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Creating a Benchmark

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Linkedin Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Linkedin. Linkedin Media GuidelinesEntitiesGuidelinesVideo GuidelinesFormatPNG, JP

social

Knowledge Base Article

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Getting started

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About the Data Engine

Sprinklr's Data Engine merges data from multiple sources into a pipeline that transforms the combined data into a single report. This allows organizations to capture all the data that streams into their businesses more efficiently than ever before. How to access Data PipelinesWithin the Sprinkl

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Reporting - SES

Social - SES

Knowledge Base Article

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Data Flow