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WhatsApp Message Template Guidelines

Message templates are reviewed daily by a Meta team. We are committed to responding to template submissions within 48 hours, excluding weekends and holidays.RejectionsIf your message templates have been rejected, it may have been for one of the following reasons.Formatting is incorrectProofread your

marketing

WhatsApp Message Template Guidelines

WhatsApp Message

Message Template Guidelines

Knowledge Base Article

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WhatsApp Message Template Guidelines

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Access New Third Pane Experience for Outbound Columns

What is New Third Pane Experience for Outbound Columns?The New Third Pane Experience for Outbound Columns provides a snapshot overview of the message and allows you to perform Quick Actions. Actions available may vary depending on the type and status of the message. You can access the enhanced Messa

Engagement - SES

access

Third Pane

social

+3

Knowledge Base Article

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Message Third Pane

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How to Apply QA Checklists in Ads Composer

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​Campaign QA checklist serves as a crucial tool for verifying essential campaign details such as objectives, budgets, timelines, and ad types. By automating this process, you can enhance governance and streamline the approva

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Ads Composer Application

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Create and Use Retargeting Audiences for LinkedIn on Sprinklr

IntroductionRetargeting allows you to tailor your campaigns to individuals who have previously interacted with your LinkedIn page or website. With LinkedIn's robust retargeting options, you can connect with audiences who've shown an interest in your content. The following guide will assist

marketing

Audience Manager

Ads Manager

Ads Composer

Knowledge Base Article

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LinkedIn Advanced Capabilities

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Schedule Tweets for X Ads

You can schedule your tweets to go live at a specific date and time within your ads up to a year in advance and add them to new and existing campaigns. This capability will help you publish your tweets on weekends, evenings, or other busy times when you don't have time to tweet manually.Things

marketing

Knowledge Base Article

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Publish Twitter Ads

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CreatorIQ Integration with Sprinklr Reporting

Overview Influencer marketing is a core part of modern brand strategy. CreatorIQ helps brands discover, manage, and measure influencer campaigns, while Sprinklr Reporting enables unified measurement across social channels. The CreatorIQ–Sprinklr Reporting integration allows brands to analyze influen

26.1

social

Sprinklr Social

New Article

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Knowledge Base Article

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Creator IQ

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What is a Logo

Logo is a symbol, design, or emblem that represents a brand. It is one of the most important elements of a brand's visual identity and plays a crucial role in creating brand recognition and recall among consumers.Creates a visual identity: A logo is a visual representation of a brand and serves

Insights

Visual Insights

Logo

Knowledge Base Article

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What is Logo?

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Custom Fields

While working with any entity like a message, customer profile, or case, there’s always a need to store metadata or some properties for that entity. That’s where Sprinklr Custom Fields come into play.What are custom fields?Custom fields are key-value pairs that are stored for each entity like a mess

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Sprinklr Service Glossary

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Add TikTok Business Accounts

Relevant PersonasTo whom is this capability relevant?Social Media Managers / Account owners - Any user who has credentials for the Brand’s TikTok account and can authorize to add the brand’s social media accounts on Sprinklr.Use CasesWhat business problem does it solve, and what can it achieve?You c

marketing

Knowledge Base Article

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Setting Up TikTok in Sprinklr

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Approving and Managing Reward Requests on Site

This article guides admins through viewing, approving and rejecting reward requests within the Reward Engine. It explains what happens when requests are rejected, how tokens are handled and how admins can efficiently manage requests using filters and sorting. By following these steps, admins can man

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Manage Rewards and Requests

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Advantage+ Sales and App Promotion

Facebook Advantage+ Sales and App Promotion help improve ad efficiency and personalization by using Meta’s advanced automation and AI-driven optimization.Advantage+ Sales Campaigns(ASC) are designed for e-commerce, retail, direct-to-consumer, and brand advertisers looking to drive better perfor

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Facebook Advanced Capabilities

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Assign Mandatory Message Approval

Overview If you are a Sprinklr Administrator, you may assign mandatory approval for published posts by select team members. An example use case would be if a member of your team is responsible for producing content related to a regulated industry and would require the approval of the legal team bef

video:no

cloud:core

Insights

release:N-A

+9

Knowledge Base Article

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Approval

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Create an Article with Sprinklr AI+

Sprinklr AI+ transforms the knowledge base editor into a versatile tool to enhance various aspects of the article creation process, from brainstorming ideas and outlining structures to refining language and optimizing content for specific goals like SEO optimization.​The integration of Sprinklr AI+

Service

Knowledge Base Article

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AI-Powered Use Cases

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Confirmed Appointment Node

​The Confirmed Appointment Node, available under User Communication Elements, allows Guided Workflows to automatically confirm appointments with users. Customers receive a confirmation link through their preferred communication channel, and the appointment is confirmed only after the user clicks the

Service

Knowledge Base Article

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Guided Workflow Canvas

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CreatorIQ in Engagement Dashboards

OverviewCreatorIQ is a top influencer marketing platform that helps enterprise brands and agencies discover, manage, and measure influencer campaigns at scale. This article outlines how CreatorIQ data appears within Sprinklr.​Message Creation & TypeFor each post within your selected CreatorIQ ca

26.1

social

Sprinklr Social

Channels - SES

+2

Knowledge Base Article

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Creator IQ

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How to Create Alerts for Account Addition, Deletion and Updation

The Alert Manager now includes a new Account alert type, giving you real-time visibility into important account-level changes. These alerts help improve governance, security, and transparency across your workspace.Account Events That Trigger AlertsAccount alerts are triggered when an account is crea

26.1

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Alert Management

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Sprinklr Social: Patch Changes (18.5.3)

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

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v18.5.3 (July)

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Get Started with BYOM in AI+ Studio

Sprinklr follows an LLM-agnostic approach to Generative AI, giving you the flexibility to choose the language model that best fits your business needs. Along with Sprinklr’s in-house and partner models, you can use the Bring Your Own Model (BYOM) option to integrate your internally developed LLMs di

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

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Add Support for BYOM

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Triggering rules in Outbound Calls

The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, etc., that are implemented on messages, cases, and profiles. The Rule Engine works as an If-Then statement. If an asset (like a message or a profile) meets a specific condition that you set,

campaign management

Service

Voice

Knowledge Base Article

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Other Campaign Use Cases

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Filter Options in the Ads Manager

When you apply filters in the Ads Manager, you can customize your view of Paid Initiatives, Ad Sets, and Ad Variants to find and manage relevant data quickly. In this article, we will guide you through the following filter actions in Ads Manager:Apply FiltersSave FiltersManage Saved FiltersDate Rang

marketing

Knowledge Base Article

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Ad Campaign Management