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Define Daily, Weekly, Monthly Threshold for the Callers

​Pre-requisite for configuring this: Sprinklr Voice should be enabled for the environment and you have Create or Edit permission for Call thresholding.​Threshold setup should be enabled for the partner, To enable Threshold settings, we need to enable redis database in order to update blacklist Profi

Service

Knowledge Base Article

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Define daily, weekly, monthly threshold for the callers

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How to Bulk Import Ads

Use the Ads Manager to bulk import ads and upload spreadsheets containing information on campaigns, ad set, and ad information.​Importing ad and campaign-related information is an effective way to speed up your campaign process and lets you run a large number of ads within a short period. This featu

marketing

Knowledge Base Article

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Getting Started

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Agent State Status Change Report

The Agent State Status Change Report displays the precise timestamps for changes in the agent state and status combination, along with the time spent in each state-status combination. Status is defined and updated by the agent within the console, while State is a system-defined field that is automat

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Knowledge Base Article

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Detailed Report Glossary

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Ad Type to URL Mapping

All the channel-specific dimensions related to Link URLs and Landing Page URLs have been deprecated and consolidated into one common Ad Creative Link URL dimension within Ads Reporting. Ad Creative Link URL dimension depicts the URL corresponding to the ad type. This will help you gain real-time ins

marketing

Knowledge Base Article

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Ad Type to URL Mapping

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Sprinklr Live Chat Builder

Sprinklr Live Chat is a tool that you can use to enhance your brand's online customer service experience. It is powered by bots to answer the simple queries of your customers. You and your customers will also be able to exchange images, videos, and documents. This fast and lightweight live chat can

Sprinklr Live Chat

Service

Knowledge Base Article

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Create Live Chat Application

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Page Density controls

Unlock the power of information with page density controls – tailor your viewing experience to your preference. In today's fast-paced digital landscape, where you need to navigate through a myriad of information, the importance of optimizing user experience cannot be overstated. With this in mi

marketing

Insights

social

Service

+1

Knowledge Base Article

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Page Density Controls

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PII Masking and Data Protection

The Personally Identifiable Information (PII) Masking in Sprinklr refers to the process of identifying and securing sensitive personal information with the platform to ensure compliance with data privacy regulations (like GDPR, CCPA) and protect user data from unauthorized access.​It involves hiding

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Masking Templates

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What is Peer-to-Peer Calibration?

You can create a Peer-to-Peer Calibration flow, bringing together a group of auditors to collectively evaluate a single case. These evaluations are conducted on new cases with no existing evaluations, aiming to calculate the variance among different P2P auditors.Note: The Primary Evaluator is allowe

Service

Knowledge Base Article

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Peer to Peer (P2P) Calibration

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Use Smart Insights to gain quick insights on multiple data points/anomalies

Gain deep actionable AI-powered insights by drilling down on multiple data points/anomalies in your widget. Detecting the relevant point of anomalies or spikes in your data is imperative to study the deviations. By turning Smart Insights on in your widget, the most significant points of anomalies/de

Insights

Knowledge Base Article

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Smart Insights

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Evaluation Report

The Evaluation Report offers an in-depth overview of evaluations conducted by auditors. It includes detailed audit-level information, such as the total number of checklist responses, profiles of the users performing the evaluations, key timestamps throughout the evaluation process and a breakdown of

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Knowledge Base Article

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Detailed Report Glossary

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Different Types of Case Routing Mechanisms

Unified routing employs skill-based, non-skill-based and round-robin assignment mechanisms to ensure effective case routing. In this article, you will learn about the different types of case routing mechanisms offered by Unified Routing.Skill-Based AssignmentSkill-based assignment in Unified Routing

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Knowledge Base Article

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Unified Routing Overview

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Refining Surveys Using AI-Powered Survey Quality Score

The Smart Survey Reviewer in Sprinklr Surveys aims to assist users in recognizing and resolving possible problems within their surveys. It evaluates the survey's framework, offering a Survey Quality Score, pinpointing areas that need enhancement, and classifying issues according to their severity, L

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Refining

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Running Guided Work Flows through Care Console

Care console gives the flexibility and feasibility to perform multiple actions on a case which can help agents to solve the customer queries quickly and efficiently on a single screen. Care console gives us the ability to initiate several workflows which can help the agent to perform their tasks. ​B

Service

Knowledge Base Article

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Additional Use Cases

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Creating a Record Page

A Record Page is a customizable interface in Sprinklr’s Entity Studio that allows you to display and manage all relevant data for a specific entity — such as a Customer, Leads, or Account — in one consolidated view. It is composed of configurable widgets, allowing you to tailor each page to your spe

Knowledge Base Article

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Create a Record Page

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What is ATA Calibration?

As an admin, you want to make sure that your Quality Managers are aligned with the organization's standards on how to evaluate the agents. This means that an ATA calibration is required between an Admin and Quality Manager to ensure that the criteria on which the Quality Manager is evaluating the ag

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Knowledge Base Article

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Audit the Auditor (ATA) Calibration

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Overview of PCI-Compliant Secure Forms

What is PCI compliance?PCI Compliance refers to adherence to a set of security standards created by the Payment Card Industry Data Security Standard (PCI DSS) Council for companies that accept, process, store or transmit credit card information. Developing these standards aims to protect sensitive c

Service

Knowledge Base Article

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PCI Compliant Secure Forms

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Similar Cases in Agent Console/Care Console

View Similar Cases in Third PaneWithin the third pane of the Agent Console and Care Console, agents can quickly refer to the resolved similar cases suggested via AI that match the content and intent of the ongoing conversation between a customer and an agent.Click the Smart Assist tab within the Cas

Service

Knowledge Base Article

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Similar Cases

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How to Create Google My Business Column?

Google My Business (formerly termed as Google Places) allows you to create and claim your business listings across one or more locations. Your business listing will include business name, location, website, contact details, operating hours, pictures, and reviews. It appears on the right-hand side of

experience:space

Google Places

cloud:core

Google My Business

+15

Knowledge Base Article

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Google My Business

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Editorial Calendar Week View

The Week view in Editorial Calendar offers a focused layout for managing messages, tasks, and events. It is ideal for short-term content planning, supporting both paid and organic content. In this article, we’ll explore how you can customize the Week view to suit your needs.​Week View ActionsIn the&

Editorial Calendar

marketing

Editorial Calendar Views

Editorial Calendar Week View

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Knowledge Base Article

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Setting up Calendar Views

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Quick select pills

OverviewQuick select pills provide users with selectable options for faster responses. They are useful when the bot asks a question and expects an answer. In such cases, you can create a quick pills asset with different options, prompting the user to select one of the possible issues. This functiona

Service

Knowledge Base Article

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Live Chat Assets