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FAQs on Co-browsing

Here are some frequently asked questions (FAQs) on Co-browsing: Are there any separate configurations required for screen control and screen share other than the co-browsing setup?Yes, please work with your Success Manager to enable the co-browse permissions. Once this is done, you can allocate the

Service

Knowledge Base Article

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Co-browsing

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Conversation Insights: Best Practices

Below are the best practices you should follow while using Conversation Insights –Brand-specific queriesYou can create queries around your brand to understand the competitive landscape for your brand, and easily identify white spaces & unmet needs.Example – International watch brandInput query(&

Insights

Conversation Insights Best Practices

Conversation Insights

Knowledge Base Article

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Best Practices

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Video Call Analytics

OverviewVideo Call Analytics provides a comprehensive set of widgets and features designed to help businesses analyze and optimize video call interactions between agents and customers. It includes tools for reviewing call transcripts, tracking customer and agent timelines, and marking key moments li

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Knowledge Base Article

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Additional Features

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Understanding Journey Statuses

Overview In the journey manager, the "status" column indicates the current state of a journey. Journey statuses help provide users easily identify the current state of a journey.Statuses of a Manual Journey Manual journeys can have one of the below-stated four statuses at any given point o

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Journey Trigger Settings

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Design Effective Leaderboards to Recognise Champions

Advocacy platforms have grown in sophistication, enabling greater user engagement and customization. One of the key features contributing to this user-centric approach is the Program Leaderboard. But what exactly is it, and why does it matter? What are Program Leaderboards? Program leaderboards are

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

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Custom Entity Application - Nodes in a Dialogue Tree

Before You BeginWithin the Miscellaneous Settings section of Advanced Settings in the Conversation AI application, toggle the switch to Enable Beta Nodes.Additionally, learn more about custom entities to understand if it satisfies your use-case.OverviewEach custom entity comprises multiple fields. I

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Knowledge Base Article

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Entity Studio

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How to Install & Setup the Google Analytics Ads Integration

Google Analytics setup is a straight forward process and it can be done by anyone who has admin access to the Google Analytics account (Google Analytics credentials are required).Please follow the below steps and prepare all the metrics, goals and identify the unique identifiers to have a seamless e

marketing

Knowledge Base Article

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Setting Up Google Analytics

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Screen Recording Reporting

Screen Recording Reporting enables you to monitor how screen recordings are captured during customer interactions. It provides visibility into recording coverage, highlights failure reasons, and helps validate whether recordings are enabled based on configured sampling policies.This reporting helps

Knowledge Base Article

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Screen Recording

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Styling Survey: Styling in Presentation Mode

Presentation Mode in survey design provides a full-screen, single-question-per-page layout that boosts respondent focus and engagement. This immersive style creates a distraction-free environment, guiding participants smoothly through the survey while preserving a clean, polished look.For the busine

Insights

Knowledge Base Article

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Survey Styling

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Reference Guide for Sprinklr Marketing

Welcome to Sprinklr Marketing. This is your go-to guide with essential resources to get you started. Getting Started with MarketingLaunch your digital marketing campaigns and implement your use cases in Sprinklr Marketing.Quick Start Guide  Glossary  Setting up Users and User groupsSprinklr provides

marketing

Knowledge Base Article

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Reference Guide for Sprinklr Marketing

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Sprinklr Insights: 20.2.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.2.1 release brings new features aimed at enhancing customer experiences, driving significant business impact, and improving overall outcomes.Here are the

marketing

Insights

social

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Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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Premium sources in Media Monitoring & Analytics

Media Monitoring & Analytics (MM&A in short) fetches its data from multiple sources to bring forth the most accurate and relevant information. In this article, we will explore the premium data sources with the outlets that matter. These premium sources can help PR teams to enhance their cove

Insights

Knowledge Base Article

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Data Sources

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User Creation via User SSO

Creating and managing users can be an effort-intensive process for Admins. Customers can leverage Sprinklr’s self-user creation capability to save considerable time and effort in this process. If the customer has Single Sign-On enabled for user login, they can utilize the response obtained from SSO

marketing

User Creation

Insights

User Creation via User SSO

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Knowledge Base Article

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SSO

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Analyzing Followers Network Report

Follower Network Graph displays the top accounts followed by your audience and visualizes the common followers between them. Utilize the graph to discover new and unknown brands or find patterns in common sets of accounts followed by your audience.The graph widget contains clusters of profiles follo

Followers Network Report

Insights

Audience Insights

Analyze Followers Network Report

Knowledge Base Article

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Followers Networks

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Work Queue Activation Widget

Agents and supervisors can view the work queues that agents are assigned to. Agents have the ability to activate or deactivate themselves from these work queues from the Agent persona homepage. Supervisors, on the other hand, can activate or deactivate agents within these work queues as needed from

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Additional Use Cases

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LinkedIn Pixels

LinkedIn pixel is a small piece of code that can be added to your website or landing page to track conversions, optimize your advertising campaigns, and gain insights into your audience's behavior. The pixel works by placing a cookie on the user's browser when they visit your website, which allows L

marketing

Knowledge Base Article

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LinkedIn Pixel

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Dial Plan

Business use caseWhenever outbound calls are made from a voice campaign, there is a need for multiple attempts and retries to be made to the customer based on the telephony outcome. While retrying, there is a possibility that the customer might have multiple phone numbers present as well, which adds

Dial Plan

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Voice

Knowledge Base Article

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Dial Plan

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Admin Setup and Game Management

Navigate to the Gamification Admin DashboardUse the Admin Dashboard to create, configure, and manage games.Open the Gamification module.In the left navigation panel, locate and select the Gamification icon.Review the Admin Dashboard to view existing games, configuration settings, and management opti

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Overview

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Sprinklr Insights: 20.4 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.4 release brings new features aimed at enhancing customer experiences, driving significant business impact, and improving overall outcomes.Here are the k

marketing

Insights

social

Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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Creative Library Autofill Rule Conditions & Actions

Leverage Creative Library Rules to automate filling out Custom Fields in Ads Creative Library.​Using the Creative Library Autofill Rules, advertisers can set certain rules on Ad Creatives before publishing them. This capability improves the Ad Creative configuration process through automation before

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started with Creative Library Rules