Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.7K)

SH
Ads Naming Convention FAQs

Can I make any edits to the name once I have applied a Naming Convention in Sprinklr?Yes, you can manually update the name outside the applied Naming Convention parameters in Ads Manager.If I make changes to a Naming Convention, will it automatically reflect in current campaigns using that Naming Co

marketing

Knowledge Base Article

 • 

Frequently Asked Questions

SH
Product Insights source FAQs

Below are some of the frequently asked questions about the sources supported in Product Insights –What is meant by sources in Product Insights?The review websites, news, blogs, owned accounts, and listening data from which we get client-specific data into Sprinklr to run AI models, are known as sour

Insights

Product Insights Sources

Product Insights Sources FAQs

Knowledge Base Article

 • 

FAQs

SH
Sources FAQs

Below are some of the frequently asked questions about Sources in Media Monitoring & Analytics –If the customer has the Listening module will enable MM&A to enrich my existing Listening data?Yes. If the customer has both listening and MM&A, the listening data is enriched with MM&A me

Insights

Knowledge Base Article

 • 

FAQs

RS
Display Details Pane

Here, you will learn how to perform the following actions within the Display Details Pane: Access the Display Details Pane Rename a Display Edit a Storyboard Add New Storyboards to the Selected Display Enable/Disable Storyboards from Being Viewed on the Display Sc

experience:space

Display - SES

access display details pane

release:N-A

+20

Knowledge Base Article

 • 

Display

SH
Compare Brand Performance dashboard

Social accounts help any brand to build and increase their brand awareness by sharing boosted or organic content and responding to fan comments thereby building a community of loyal customer base. Thus, it is really important for brands to analyze the performance of their social accounts, benchmark

Insights

brand performance

Benchmarking

Knowledge Base Article

 • 

Standard Dashboards in Benchmarking

RS
Sprinklr Social: 20.4 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.4 Release (5th Apr '25 Onwards)

RS
LinkedIn API Migration

OverviewTo deliver a more consistent and enhanced LinkedIn experience, Sprinklr is upgrading its Distributed integration. Currently, both Finserv and Non-Finserv clients rely on Compliance APIs, while Enterprise users benefit from newer Marketing APIs—creating a capability gap. The new Dual API Mode

Sprinklr Social

New Article

Social - SES

DST - SES

+1

Knowledge Base Article

 • 

API Migration

SH
Videos as a Listening source

By adding Videos as a Listening source, you can listen to and learn from video data.Sprinklr supports Video as one of its multiple Listening Sources. Web Videos are short, recorded, viewable files linked to a website or an electronic message to educate or transfer visual information from one user to

Insights

Videos as a Listening sources

Knowledge Base Article

 • 

Videos

SH
Reddit as a Listening source

By adding Reddit as a Listening Source in Sprinklr Insights, you can monitor and analyse Reddit conversations in near real-time. Reddit is a large network of topic-based communities (Subreddits) where users share content, discuss news, and comment on posts. Sprinklr has

Insights

Knowledge Base Article

 • 

Reddit

RS
Adding Survey Questions

Sprinklr Surveys provide a range of question formats that can be incorporated into surveys to obtain meaningful feedback from participants. These question formats assist companies in gathering varied information across several aspects, including customer satisfaction, product choices, and feedback r

Insights

Knowledge Base Article

 • 

Survey Questions

RS
Sprinklr Social: 19.11 Capabilities and Enhancements

Sprinklr Social latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Social latest release:Sprinklr SocialSprinklr MarketingSprinklr

marketing

Insights

social

Service

Knowledge Base Article

 • 

19.11 Release (Oct 25-Nov 8, '24)

RS
Case Monitoring Overview

Live Case Monitoring is a real-time, centralized dashboard for monitoring omnichannel cases across various Sprinklr channels, including voice and digital channels such as chat, email, and messaging platforms. Supervisors can view live case states, along with key case details like case number, curren

Service

Knowledge Base Article

 • 

Case Monitoring

RS
Best Practices for Using Triggers

​This article provides practical guidelines for admins and users who configure Triggers in Entity Studio that are easy to understand, predictable in behavior, and simple to maintain over time. These recommendations help you avoid unnecessary complexity, performance issues, and troubleshooting challe

Knowledge Base Article

 • 

Triggers

SH
Compose LINE Ads

Advertising on LINE allows you to reach millions of LINE users across the globe. You can compose and publish ads to the LINE channel with its natively supported features along with some value-added features through Sprinklr.Note: To learn more about enabling this feature in your environment, please

marketing

Knowledge Base Article

 • 

Ads Publishing

RS
Impressions and Reel Plays Deprecation and Introduction of Views Metric

Starting April 21, 2025, Instagram will deprecate several Impressions and Reel Plays metrics and introduce new Views metrics at both the post and account levels. This article outlines these changes and shares Sprinklr’s recommendations to help you smoothly transition your reporting practices.​Deprec

social

Knowledge Base Article

 • 

Instagram Reporting Changelog

SH
Get familiar with actions you can perform on Accounts & Account Groups

This article discusses individual Accounts and Account Groups, and the various actions that can be performed on accounts.This article will cover adding accounts, sharing accounts, giving access permissions to accounts, adding custom account properties, creating account targeting in the SAM, and deac

video:no

cloud:core

Insights

release:N-A

+10

Knowledge Base Article

 • 

Account

RS
LinkedIn Metrics Update in Sprinklr Advocacy (26.1)

Overview Sprinklr Advocacy is introducing enhanced LinkedIn post-level metrics as part of the 26.1 release. This update allows admins and program owners to access richer engagement insights while ensuring no disruption to existing advocate workflows. What’s New With this update, the following Linked

26.1

social

Sprinklr Social

New Article

+1

Knowledge Base Article

 • 

Analytics/Reporting (Advocacy)

SH
Survey Reporting Glossary

You can create reporting widgets using survey-specific metrics and dimensions that let you configure your view of customer feedback data.Survey SummarySurvey Sent CountSurvey Sent Count is the total number of surveys triggered. It can be used with Survey Status dimension which shall let us know the

Surveys

Care Reporting

Service

Knowledge Base Article

 • 

Survey Reporting

SH
Blogs/Websites as a Listening Source

By adding blogs/websites as a Listening source, you can listen to and learn from blog/website data.​Sprinklr supports Blogs/Websites as one of its multiple Listening Sources. Blogs are discussions or informational websites published on the World Wide Web consisting of discrete, often informal diary-

Insights

Knowledge Base Article

 • 

Web Sources

SH
Blogs/websites as a Listening source

By adding blogs/websites as a Listening source, you can listen to and learn from blog/website data.​Sprinklr supports Blogs/Websites as one of its multiple Listening Sources. Blogs are discussions or informational websites published on the World Wide Web consisting of discrete, often informal diary-

Insights

Knowledge Base Article

 • 

Web Sources