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Facebook as a Benchmarking source

By adding a Facebook link for brand Benchmarking, you can listen to and learn from Facebook data from public pages and perform competitive analysis.Facebook is a service for more than two billion people to freely express themselves across countries and cultures and in dozens of languages. Facebook i

Facebook as a Benchmarking source

Insights

Knowledge Base Article

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Facebook

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Compose LinkedIn Ads in 7 Steps

Easily create effective LinkedIn campaigns within a defined time and budget and reach the ideal audience for your business by connecting with the largest network of professionals.Advertising through LinkedIn is a great way to reach a customer on the world's largest network of professionals. Through

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Configuring a Rule for Summary and Topics

To view the Summary and Topics details under the Case Analysis section, you first need to create the rule and then apply it. Perform the following steps to configure the Rule for Summary​ and Topics.​Note: To enable Summary and Topics in your environment, reach out to your Success Manager. Alternati

Service

Knowledge Base Article

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Configuring a Rule for Summary and Topics

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Add Content Sources - Upload Documents

Before You BeginFamiliarize yourself with the setup process of the Smart FAQ Model.DocumentsWhen to UseUse Documents as Content Sources when you want to answer questions based on the content within those Documents.​Steps to Upload FilesOn the Training Content window, click View All within the Docume

Service

Knowledge Base Article

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Setting up FAQ+ bot

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Benefits of Unified Routing

With the capability of automatic case distribution, Unified Routing is a giant leap from traditional routing mechanisms, helping brands to provide faster and smooth customer care services. By leveraging intelligent routing mechanisms, businesses can deliver efficient and personalized support, leadin

Service

Knowledge Base Article

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Unified Routing Overview

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Click-to-Dial in CTI

The Click-to-Dial feature in Sprinklr CTI allows agents to place outbound calls instantly by simply clicking on any phone number within the third-party CRM interface such as Salesforce. This seamless integration eliminates the need for manual dialing, helping agents save time and minimize dialing er

Insights

social

Service

Knowledge Base Article

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Click-to-Dial

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User Onboarding Experience with Progressive Screener

This article explains the onboarding experience users see when Progressive Screener is enabled in Advocacy. It describes how questions are displayed, how the system uses existing user data, and what happens during and after onboarding. Use this guide to understand the end‑user journey and set expect

Advocacy - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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Screener V2

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Export MetaData Report

The Export MetaData Report shows detailed information about the Scheduled Exports that are run from the system. It provides details, including the type of export, export file, export URL, the date and time when it was triggered, the details of the agent who triggered it, and more. When you create a

Service

Knowledge Base Article

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Detailed Report Glossary

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Support for Instagram Reminder Ads in Sprinklr

Sprinklr is excited to announce the integration of Instagram Reminder Ads into our platform. ​This new feature enables users to effortlessly create and manage Reminder Ads on Instagram, helping you keep your audience informed about key events and promotions. Discover how to utilize this functionalit

marketing

Knowledge Base Article

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Advanced Use Cases

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Smart Clusters widget

Smart Clusters widget, powered by Sprinklr AI, enables brands to understand their consumers' unmet needs, and top trends around their brands, products, and/or categories. It will enable you to discover top themes automatically synthesized from conversations using unsupervised clustering. You ca

Smart Clusters Widget

Insights

Knowledge Base Article

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Types of Widgets

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Persona App Migration FAQs

Below is the list of the frequently asked questions related to Persona App migration.Frequently asked questionsDashboardsCan I make changes to the Dashboard created from the Template?Yes, a user can make changes to the Dashboard created using Template and edit any widget per the requirements. Will I

Persona App Migration FAQs

Insights

Persona App Migration

Knowledge Base Article

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FAQs

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Outbound Voice Overview

Outbound Voice Campaigns refer to a planned series of outbound voice communication efforts aimed at achieving specific business objectives. Outbound voice campaigns are often used by businesses, organizations, or political campaigns to connect with customers, supporters, or potential voters.The purp

Service

Voice

Knowledge Base Article

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What is Outbound Voice?

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Upgraded Smart+ Campaigns

TikTok Upgraded Smart+ Campaigns allow you to use TikTok's automation for targeting, bidding, and creative optimization, while still giving you the option to switch to manual controls when needed.This campaign type simplifies setup and uses TikTok optimizations to improve delivery performance.​Suppo

26.1

marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Publish TikTok Ads

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After Call Work (ACW) in CTI

After Call Work (ACW) in CTI enables agents to complete call-related tasks such as updating case details, capturing notes, and performing follow-up actions efficiently. CTI supports key ACW capabilities that help agents document information at the right time, reduce post-call effort, and maintain co

Platform

Updated Article

26.4

Sprinklr Platform

Knowledge Base Article

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After Call Work (ACW) in CTI

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Reporting FAQs (Module Wise)

List of some commonly asked FAQs.GeneralFor every Metric, 'Agent' and 'Campaign' prefixed metrics are available. Which one is the appropriate one?To plot the metrics in reporting, dont use the metrics prefixed with agent or campaign. Use the metric without any such prefix.What ar

Service

Knowledge Base Article

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Module Wise FAQs

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Refining Surveys Using AI-Powered Survey Quality Score

The Smart Survey Reviewer in Sprinklr Surveys aims to assist users in recognizing and resolving possible problems within their surveys. It evaluates the survey's framework, offering a Survey Quality Score, pinpointing areas that need enhancement, and classifying issues according to their severity, L

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Refining

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Conversational AI - Admin Panel and Toggles

OverviewConfigure various settings for your conversation AI application.Timeout SettingsThe timeout happens when a user does not respond for a specified duration. Using Timeout Settings, you can handle the scenarios by reminding them that you are expecting a reply or take some specific actions. For

Conversational AI & Bots

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Knowledge Base Article

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Advanced Settings

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Deployment Settings

Before we beginBefore we look at Deployment Settings and how it is configured, it is important to know about Issue Types.OverviewAfter you have created your dialogue tree bots and FAQ bots, you need to deploy them. To do this, go to the Deploy section. The function of the deploy section is to assign

Service

Knowledge Base Article

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Define Bot Orchestration Strategy

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Placeholder Text

Placeholder Text simplifies the creation of personalized surveys by enabling you to insert dynamic information, such as previous responses, metadata, or contact details, directly into question titles. This allows survey questions to be context-aware and more engaging for respondents. By reflecting r

Sprinklr Insights

26.1

Insights

New Article

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Knowledge Base Article

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Survey Logics

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Source Coverage in Locations Insights

Different ways of sourcing dataLocation Insights primarily accesses data via four channels for generating actionable AI based insights:Review Source PagesOwned AccountsFirst Party Data Ingestion (FPDI)Social ListeningReview Source PagesReviews for brands or services on a review page can be sourced i

Insights

Knowledge Base Article

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Sources