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Which Dimensions can be Grouped in Ads Manager Pivot?

SUMMARYThis article will cover all the groupable dimensions in ads manager pivot. The groupable dimensions can be used to group by the pivot on. Pivot Table — Groupable DimensionsLevelGroupable DimensionsCampaignClick to view the groupable dimensions at the Campaign levelChannelPaid Initiative NameP

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Ad Comment Moderation for Pinterest

Learn about the new Pinterest comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.What Comments can we get?The table below provides you with information about the types of comments that can be fetched and if it requires

marketing

Pinterest

Ad Comment Moderation

Advertising

Knowledge Base Article

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Pinterest

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What is Agent Acknowledgment Process?

Dispute ProcessQuality Management empowers agents, managers, and supervisors by providing them with the capability to review evaluations conducted on agents. This feature allows them to acknowledge the assessments or raise disputes if they believe certain parameters were not evaluated accurately. It

Service

Knowledge Base Article

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Agent Acknowledgement

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Publish a Post using Vanilla Forum

Introduction to Vanilla Forum We’ve integrated our Sprinklr platform with Vanilla Forum, a versatile platform for creating and managing online communities. This integration allows you to easily oversee discussions, comments, and community interactions directly within Sprinklr. In this article, you w

social

Knowledge Base Article

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Create Columns and Publish on Vanilla Forum

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Setting up the Export Preferences

The Export Preferences capability provides a window that lets you define the export preferences for future use. Using this capability, you can define the following security options for export files in Sprinklr:Whitelisting IP Addresses.Setting up expiration value for an export file.Restricting the e

Export Preferences

Knowledge Base Article

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Security

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Create Ticket Fields

In Sprinklr, a ticket is treated as a case with an important distinction that it has a parent case associated with it. As an individual entity, a ticket behaves exactly like a case, with all the same functionalities, but it is linked hierarchically to a parent case.This structure is particularly use

Service

Knowledge Base Article

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Create Ticket Fields

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How to use Callback Manager?

The Callback Manager screen in the Supervisor Console enables supervisors to monitor and manage the callbacks scheduled by agents. Supervisors can view the callback details, including case number, campaign name, agent's name, and callback status. They can also take actions on the callbacks, such as

Service

Knowledge Base Article

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Callback Monitoring

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Create a Lithium Column

Sprinklr supports a number of engagement features for Lithium Account, once you've added your Lithium Account to the platform. In this guide, we'll walk through how to create a Lithium Column in the Engagement Dashboard. Before You BeginIn order to be able to monitor an

social

Knowledge Base Article

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Engage, publish and report on Lithium

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View Schedule Scenarios

Schedule Scenarios provide a flexible way to plan, review, and adjust agent schedules before finalizing them. By viewing a Schedule Scenario, Workforce Managers can analyze shift assignments, time off, and coverage across different days and agents. The interface supports both Intraday and Multiday v

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Knowledge Base Article

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Schedule Scenarios

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Configuring Microphone Settings

Voice interactions are a critical part of delivering seamless customer support in Sprinklr. As an agent, having a properly configured microphone and audio setup is essential to ensure clear communication with customers and uninterrupted call handling.If you are setting up voice capabilities for the

Knowledge Base Article

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Headphones Integration in Call Controls

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Manager View

The manager view enables managers to monitor team performance, track game progress, and manage player participation.Note: Managers can view all games that include their direct and indirect reportees. They can add or remove players, adjust player targets, and update limited game configuration fields.

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Configuration

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Guided Workflow Runner

Configure Guided Workflow Runner in the Agent Persona AppThis article explains how to configure and add a Guided Workflow Runner to the left panel of an Agent Persona App. Guided Workflows help agents complete tasks through structured, step‑by‑step flows, reducing manual effort and improving consist

Service

Knowledge Base Article

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Agent View

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Sprinklr Copilot Features for Social

Sprinklr Copilot for Social is your smart assistant built to streamline the daily workflows of Social Media Managers and Reporting Analysts, from planning to reporting. Whether you're evaluating performance, uncovering content trends, or exploring platform features, Copilot empowers you to work

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Social

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Sprinklr Copilot for Social - Content Generation and Optimization

OverviewSocial Copilot enhances content creation within the Social Planner by enabling users to generate and optimize textual content such as post captions and comment responses. This feature helps streamline content workflows and improves efficiency in managing social media communication.Currently,

Publishing - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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Social Copilot

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Add and Manage Vkontakte Page Account

VK User Roles There are four roles in a VK Community:AdministratorCommunity EditorModeratorMemberOnly Administrators and Community Editors may publish Community Posts. Because of this, Sprinklr will only add VK profiles for Administrators and Community Editors to authorize publishing, either through

experience:space

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VK

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Standard sources in Media Monitoring & Analytics

Media Monitoring & Analytics (MM&A in short) supports a wide range of sources namely News, TV, Print, Radio, Twitter, Facebook, and Reddit.Over 400K news and websites are covered.Extensive Web News Coverage across 180+ countriesOver 3M+ news mentions monitored every dayCoverage across Intern

Insights

Knowledge Base Article

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Data Sources

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Email Trail Extraction in Sprinklr

Email conversations often contain long reply chains that repeat previous messages, signatures, and disclaimers. Email Trail Extraction in Sprinklr helps you focus only on the most relevant content by trimming unnecessary email history from customer conversations.What Is Email Trail Extraction?Email

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Review Before Contacting Support

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Add, de-activate, re-add and delete an account

Relevant personasTo whom is this feature relevant?Admins / Account Owners who have the credential brands' official social media and messaging accounts and are authorized to add/remove these accounts in Sprinklr and control permissions to other users for various use cases like publishing / engaging /

marketing

Insights

social

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Knowledge Base Article

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Account

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Guided Workflow Screen Components - reCAPTCHA

OverviewGoogle reCAPTCHA can be added as an input component to ensure that the user completing the form or using the website is a human, not an automated bot. This security measure is essential for preventing spam and protecting websites from malicious activity. When integrated, reCAPTCHA presents c

Service

Knowledge Base Article

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Guided Workflow Canvas

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Impressions Deprecation and Introduction of Views

As part of Facebook's latest platform updates, Impression metrics—along with several others—will be deprecated starting November 15, 2025. These metrics will still be available on our platform; however, new data will not be updated after the transition. ​List of Metrics Being Deprecated and The

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social

Reporting - SES

Sprinklr Social

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Knowledge Base Article

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Facebook Change Log