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AI Model FAQs

What are AI Models in Location Insights?The industry-specific NLP-based models which are trained on specific industry data to ensure high accuracy are known as AI models. These AI models can also be custom-built for LI clients on their set of data.What are the different types of AI models available

Insights

Knowledge Base Article

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FAQs

RS
Understanding Permissions for Automated Campaigns in Sprinklr Ads

OverviewAutomated Campaigns (AC) in Sprinklr streamline the process of creating, managing, and optimizing ads at scale by linking campaigns with feeds, dynamic templates, and approval workflows. To ensure the right level of access and control, Sprinklr provides a set of permissions that define what

marketing

Knowledge Base Article

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Automated Campaigns Overview

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CSAT Score Overview

Introduction Customer satisfaction has always been crucial to the health and growth of a business – but in this age of social media, unhappy customers wield greater power than ever before. An angry tweet, blog post, or Facebook rant may go viral, causing irreversible damage to a brand. On the flip s

Service

Knowledge Base Article

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CSAT Prediction

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Ad Comment Reporting Limitations & FAQs

LimitationsYou can leverage the Ad Comment Analysis dashboard for Facebook, Instagram, Twitter, TikTok and LinkedIn.The dashboard will show comments from ads only.Ad Comment Analysis will not work for Ads using Asset Customizations (placement, location, and language). Check Ads comment moderation ov

marketing

Knowledge Base Article

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Limitations & FAQs

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Sprinklr Service: 19.8.1 Capabilities and Enhancements

We are excited to announce Sprinklr Service’s 19.8.1 Patch release, designed to enhance your customer experience management capabilities. This release includes a range of new features and improvements that will help you deliver more efficient and effective service to your customers. Below, you will

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Canned Responses

Canned Responses are predefined, brand-compliant replies to routine customer questions such as "How can I add a credit card to my account?" or "How do I apply for a refund?". You can document responses to such frequently asked questions in advance, save them as canned responses, and allow your agent

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Publishing Functionalities

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Getting Started with Reward Engine

This article provides a step-by-step guide to set up the Reward Engine on the Advocacy platform. From enabling gamification to making the Reward Engine visible to you, this guide ensures admins can configure the feature effectively and deliver a seamless experience. Pre-requisites Required to Set Up

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Getting Started

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Sprinklr Marketing: 20.4 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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Sprinklr Insights: 26.1.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.1.1 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.​Data Sources and Channe

marketing

Insights

social

Service

Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

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Supported List of Use-Cases

This article provides an overview of different use cases covered under the Deploy your Use-Cases section of AI+ Studio. Deploy your Use-Cases provides an overview of AI-driven use cases that are available to you based on your current feature enablement and user permissions. Within this interface, yo

marketing

Insights

social

Service

Knowledge Base Article

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Supported List of Use-Cases

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Create Audience Segments using X Firehose

Filter a segment of the audience by sentiment while targeting an audience in Segment Manager. Sprinklr has access to the entire X Firehose, which is a stream of user activities from X. This means that every tweet, favorite, and retweet is logged in Sprinklr. All of the unstructured data, like tweet

marketing

Knowledge Base Article

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Twitter Advanced Capabilities

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Custom Fields Action Node

OverviewIn a dialogue tree, you might need custom fields for various reasons. Firstly, when you set a value to a custom field, you can then report on these values. This means you could capture how many people contacted you about a problem with their laptop screen, for example. You can also use the v

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Concurrent Agent Capacity

What is Agent Capacity ?  In Unified Routing, agent capacity refers to the maximum workload or number of customer queries that an agent can handle within a specified timeframe. To ensure uniform distribution of these calls/cases, Unified Routing allows administrators or supervisors to define the cap

Service

Knowledge Base Article

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Unified Routing Overview

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About Displays

In Sprinklr, when you navigate to Display within Sprinklr Social, you'll be able to manage, edit, and create new physical Display configurations under the Displays Tab. Below, you'll find information about the features present in the Displays tab and actions you can take to creat

experience:space

Display - SES

cloud:commerce

release:N-A

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Display

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Product Assets

Product CardProduct Card is used to display information about the brand’s product to their users. Brands have the capability to actively engage through this card which will include - the image, headline of the product, the details of the product along with a button label (which can be customized to

Service

Knowledge Base Article

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Live Chat Assets

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Sprinklr account password expiration

Overview Every 60 days, Sprinklr will prompt you to change your password. If a shorter password expiration time is desired, please contact your Account Manager and they can work with Support to change this setting for you. 

marketing

Insights

social

Service

+3

Knowledge Base Article

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Sprinklr Account Password Expiration

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Sprinklr Service: 26.4.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

Sprinklr Service

New Article

26.4.1

Knowledge Base Article

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26.4.1 Minor Release (10th May '26 Onwards)

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Journalists & Publications FAQs

Below are some of the frequently asked questions about Journalists & Publications –No. It is a separate product and available to be purchased separately within Sprinklr’s Sprinklr Insights product family.Can MM&A surface the most influential people on Twitter who have shared a particular sto

Insights

Knowledge Base Article

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FAQs

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Error Grouping

Campaign errors often slow down progress, and scattered, repetitive issues make them hard to resolve. To streamline troubleshooting, Error Grouping in Ads Manager Assistant categorizes errors by type and entity level (Paid Initiative, Ad Set, and Ad) allowing you to quickly identify,

marketing

Knowledge Base Article

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Ads Manager Copilot

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Auditor and Evaluated Agent Level Contextual Filter

Contextual filters enable organizations to limit report visibility based on the attributes assigned to the currently logged-in user. This approach ensures that stakeholders such as supervisors, auditors, or third-party quality managers can access only the information that pertains to their responsib

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Reporting