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Compose LINE Ads

Advertising on LINE allows you to reach millions of LINE users across the globe. You can compose and publish ads to the LINE channel with its natively supported features along with some value-added features through Sprinklr.Note: To learn more about enabling this feature in your environment, please

marketing

Knowledge Base Article

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Ads Publishing

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Agent FCR

FCR stands for First Contact Resolution. It measures the percentage (or number) of customer cases that have been resolved/closed in the first contact with the brand in a given time range. This metric can be measured for both Voice and digital Channels. FCR is a crucial measure of call center efficie

Service

Knowledge Base Article

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Voice Use Cases

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Impressions and Reel Plays Deprecation and Introduction of Views Metric

Starting April 21, 2025, Instagram will deprecate several Impressions and Reel Plays metrics and introduce new Views metrics at both the post and account levels. This article outlines these changes and shares Sprinklr’s recommendations to help you smoothly transition your reporting practices.​Deprec

social

Knowledge Base Article

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Instagram Reporting Changelog

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FAQs

Smart Response Compliance FAQsHow does a Smart Response Compliance model work?The model takes into consideration the context of the text entered, and also the words and phrases used so that if the use of a particular word or phrase is causing the non-compliance of the response, the model will flag i

Response Compliance

Service

Knowledge Base Article

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Response Compliance

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Sprinklr Unified Platform & Cross-Products: Patch Changes (19.5.2)

Sprinklr's latest release introduces a host of enhancements and innovative capabilities designed to empower your business in crafting impactful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release: Note: The

marketing

Insights

social

Service

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Get familiar with actions you can perform on Accounts & Account Groups

This article discusses individual Accounts and Account Groups, and the various actions that can be performed on accounts.This article will cover adding accounts, sharing accounts, giving access permissions to accounts, adding custom account properties, creating account targeting in the SAM, and deac

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cloud:core

Insights

release:N-A

+10

Knowledge Base Article

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Account

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Survey Reporting Glossary

You can create reporting widgets using survey-specific metrics and dimensions that let you configure your view of customer feedback data.Survey SummarySurvey Sent CountSurvey Sent Count is the total number of surveys triggered. It can be used with Survey Status dimension which shall let us know the

Surveys

Care Reporting

Service

Knowledge Base Article

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Survey Reporting

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Frequently Asked Questions

​I am not able to see the “My Requests” dashboard. What should I do?Make sure you have “Standard Dashboard” permission assigned to your role.How can I edit/delete the requests I raised?Make sure you have “edit” and “delete” permissions under the Requests category. Go to the My Requests dashboard,

social

Request Forms

FAQs

Requests

Knowledge Base Article

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Troubleshooting & FAQs

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Alert Manager FAQs

Get answers to the most asked questions about Alert Manager (Smart Alerts and Custom Volumetric Alerts).FAQsHow is Alert Manager different from the existing Smart Alerts that we have?Alert Manager configures and manages all alerts in one place. It leverages the current Smart Alerts framework coupled

Most Asked Questions About Alert Manager

Insights

Reporting - SES

Social - SES

Knowledge Base Article

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Alerts in Reporting

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Blogs/websites as a Listening source

By adding blogs/websites as a Listening source, you can listen to and learn from blog/website data.​Sprinklr supports Blogs/Websites as one of its multiple Listening Sources. Blogs are discussions or informational websites published on the World Wide Web consisting of discrete, often informal diary-

Insights

Knowledge Base Article

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Web Sources

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Blogs/Websites as a Listening Source

By adding blogs/websites as a Listening source, you can listen to and learn from blog/website data.​Sprinklr supports Blogs/Websites as one of its multiple Listening Sources. Blogs are discussions or informational websites published on the World Wide Web consisting of discrete, often informal diary-

Insights

Knowledge Base Article

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Web Sources

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Quora as a Listening source

By adding Quora as a Listening source, you can listen to and learn from Quora data in real-time.​Quora is a question-and-answer platform that allows users to ask and answer questions about anything. It has a community of over 150 million people actively participating in discussions. Sprinklr support

Insights

Knowledge Base Article

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Quora

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How to Create an Audience Group

Creating an Audience Group provides you with a new way of grouping the audience assets as individual groups and also using them in your ad creation and ad reporting process. This will allow you to improve your campaign workflow through easier campaign creation and improved visibility into audience p

marketing

Knowledge Base Article

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Create Audience Group

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X Pixels

If you're running ad campaigns on X, conversion tracking is an important tool that can help you track and measure your return on investment. With conversion tracking, you can monitor the actions that people take after viewing or engaging with your ads on X.By setting up conversion events, you c

marketing

Knowledge Base Article

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Twitter Pixel

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Ads Creative Library Overview

In the highly competitive landscape of social media advertising, brands and advertisers are constantly seeking innovative ways to stand out from the crowd. This has led to the development of a wide variety of creative units that are not typically available to organic publishers. However, managing an

marketing

Knowledge Base Article

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Ads Creative Library (Overview)

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Sprinklr Service: 19.11.1 Capabilities and Enhancements

Sprinklr Service's latest 19.11.1 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Service's latest release:Sprinklr ServiceSprinklr Marketin

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Survey Response Overview

The Responses tab in Sprinklr Surveys serves as a centralized hub for all collected survey data. Displayed in a clear tabular format, it enables users to easily view and analyze individual responses. Each row corresponds to a single response and includes key information such as the response ID, dist

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Response

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Sprinklr Social: 19.11.1 Capabilities and Enhancements

Sprinklr Social's latest 19.11.1 Patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Social's latest release:Sprinklr SocialSprinklr Mark

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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How to Approve Ads or Ad Creatives by Email

An Approver may only need to review and approve ad variants or ad creatives instead of having to use Sprinklr actively. This can be achieved by a simple mechanism of sending an email to approve the entity.Sprinklr introduces Email Approvals for ad creatives to implement this mechanism

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Common Use Cases

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Media Impact Score

“Single North star metric that illustrates if the PR efforts are on the right track.”​As we know that there are a wide variety of metrics that capture different aspects of a PR job function. Presenting all these metrics to an executive is often overwhelming and hence not actionable. Modern-day leade

Insights

Knowledge Base Article

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Data related