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Create an Apple App Store Column

You will be able to pull in all your App Store reviews & replies. In the Engagement Dashboard, Sprinklr offers different column types for App Store that can be added to the dashboard.Before you beginBefore you can add the Apple App Store column and begin engaging with users, you will first need

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App Store Column

Knowledge Base Article

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Apple App Store

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Threads Account Based Listening

Threads account-based listening helps in real-time reporting of Threads content as well as posts where the brand is referenced by the audience.This feature enables fetching of owned Threads content into Listening through Account-Based Topics for authenticated accounts.Business Use CasesMonitor owned

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Threads

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Buy a Phone number

Buy a Signalwire Phone Number from ConsoleSignalwire's Console site allows you to quickly search for and provision phone numbers on your project. From the Console search, filter the phone numbers based on location, phone number type, capabilities, and more - all with our easy to use GUI. Contin

Service

Knowledge Base Article

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Signalwire

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.4.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.4.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

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Sprinklr Integrations

26.4.1

Sprinklr Platform

Knowledge Base Article

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26.4.1 Minor Release (10th May '26 Onwards)

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Create Slack Columns in the Engagement Dashboards

If you use Slack from the Sprinklr platform, you can not only track the engagement on the channel, but also grab the activities on the channel from your account. This article is a guide on creating Slack columns in the engagement dashboards.Steps to Create Slack Column in the Engagement DashboardsCl

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Create Slack Engagement Columns

Create Slack Columns in the Engagement Dashboards

Knowledge Base Article

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Slack

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Workflow Update Rules in Sprinklr

Keeping things nice and organized is great for any business. The same goes for saving precious time on routine work which could be easily replaced by well-orchestrated “conveyor belt” processes. Sprinklr workflow automation is, by all means, a lifesaving and efficient feature to surely get ahold of

Workflow Update Rules

Insights

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Knowledge Base Article

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Rule Engine

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Setting up the Export Preferences

The Export Preferences capability provides a window that lets you define the export preferences for future use. Using this capability, you can define the following security options for export files in Sprinklr:Whitelisting IP Addresses.Setting up expiration value for an export file.Restricting the e

marketing

Insights

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Service

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Knowledge Base Article

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Security

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Survey Response Details Report (Separate Dimension)

The Survey Response Details Report (Separate Dimension) provides comprehensive details of customer responses to survey questions. It includes basic information about the associated Case, such as sentiment, agent details, and last message details. Each question is presented as a separate Dimension, w

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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How to set up Automated Newsletters?

Recurring communication is now simplified with an Automated Newsletter.An automated newsletter is an important tool for corporate communication enabling users to set up regular communication such as daily coverage feeds for brands and competitors, recurring communication on campaigns to track progre

Insights

Knowledge Base Article

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Newsletter setup

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How to set up Manual Newsletters?

Hand-pick messages and curate the content for personalized communication.​Manual Newsletters allow you to handpick messages and curate message content to showcase accurate insights and avoid any noise. This ensures more control over newsletter curation. With a manual newsletter, you can create a new

Insights

Knowledge Base Article

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Newsletter setup

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Create an Address Template for WhatsApp Business

Businesses based in Singapore, catering to Singapore customers, and those based in India, serving Indian customers, can leverage the address message templates on WhatsApp. The template contains a call-to-action (CTA) button that prompts the users to interact with the message, providing a convenient

Service

Knowledge Base Article

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Address Templates

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Compose LINE Ads

Advertising on LINE allows you to reach millions of LINE users across the globe. You can compose and publish ads to the LINE channel with its natively supported features along with some value-added features through Sprinklr.Note: To learn more about enabling this feature in your environment, please

marketing

Knowledge Base Article

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Ads Publishing

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Manage Shift Bidding

Shift Bidding helps you balance staffing requirements while giving agents greater control over their work schedules. With Sprinklr’s Shift Bidding, Workforce Managers can automatically generate shift patterns that align with forecasted volume, average handle time (AHT), and assigned Schedule Policie

Sprinklr Service

Workforce Management

scheduling

New Article

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Knowledge Base Article

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Shift Bidding

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Global Parameters for Automated Quality Management

This article outlines the AI quality scoring framework, categorizing agent performance into various levels, from greetings to communication skills. It details the criterion used to evaluate interactions, including scoring methods like Binary and Delta Scoring, to ensure quality assurance across digi

Service

Knowledge Base Article

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Introduction

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Command Center: Alerts visualization for faster response and action

In today's fast-paced digital landscape, businesses must stay vigilant and responsive to potential crises and customer concerns. To address this need, our command centre product offering has integrated a powerful Crisis and Alert Management feature. This feature leverages AI algorithms and manu

Display - SES

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Command Center: Alerts visualization for faster response and action

command center

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Knowledge Base Article

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Display

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Sprinklr Copilot Features for Platform

Sprinklr Copilot strengthens the entire platform experience by delivering AI-powered assistance that enhances usability, governance, and scalability across all modules. It helps users navigate complex workflows with intelligent recommendations, automates repetitive administrative tasks like tagging,

marketing

Insights

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Service

Knowledge Base Article

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Platform

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Configure Custom Fonts in Live Chat

IntroductionCustom fonts can be enabled in Sprinklr Live Chat to ensure consistency across overall branding and provide a uniform user experience. Customizing fonts allows you to enhance the personalization and professionalism of your chat interface.This article outlines the process for configuring

Knowledge Base Article

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Typography

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Create a Facebook Branded Content Post

Branded content refers to Facebook Posts featuring a third party brand, product, or sponsor. When publishing through a verified Facebook Page, other verified accounts can be selected to publish with as branded content. You can use this feature to publish content in conjunction with other verified Fa

social

Knowledge Base Article

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Create a post on Facebook

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Why Macro's are important in Case Workflow?

​Macros are used to execute multiple actions on an entity with a single click, thus saving a lot of time when multiple actions are needed to be executed at a certain stage of your workflow. Macros play an important role in case management by automating repetitive tasks, standardizing responses, an

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Knowledge Base Article

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Why are Macro's important in Case Workflow

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Reporting on Automated Quality Management

In reporting, you can access various metrics to analyze the performance and effectiveness of automated quality management. Here's a breakdown of the key metrics available:SummaryTotal AI Evaluations: This metric indicates the total number of evaluations performed by automated quality managemen

Service

Knowledge Base Article

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Reporting