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Hard Masking of PII Content

Hard masking of PII (Personally Identifiable Information) content refers to a technique used to protect sensitive personal data by partially or completely obscuring specific information within a message. PII includes data elements such as names, addresses, social security numbers, phone numbers, and

Service

Knowledge Base Article

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PII Masking

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.4 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.4 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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Classified as a Listening source

Use Classified to track and analyze micro advertisement content on a wide range of clusters. Sprinklr supports Classified as one of its multiple Listening sources. Classifieds are micro advertisements available on Print and Digital Media. They are usually clustered into coherent groups. Integration

Insights

Classified as Listening Source

Knowledge Base Article

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Web Sources

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How to Install & Setup the Adobe Ads Integration (OAuth Method)

​Adobe Analytics setup is a straight forward process and it can be done by anyone who has admin access to the Adobe Analytics account Please follow the below steps and prepare all the metrics,dimensions and identify the unique identifiers to have a seamless experience during the configuration.Before

marketing

Knowledge Base Article

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Setting Up Adobe Analytics

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Cookie Consent and Analytics Tokens in Live Chat

Live Chat supports cookie consent–based behavior to help organizations honor user choices during website or app interactions. When this feature is enabled, the website passes the user’s consent to Live Chat via the embed code during initialization. Sprinklr then manages analytics based on the ANALYT

Service

Knowledge Base Article

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Cookie Consent and Analytics Tokens

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Logging In to the Sprinklr Mobile Application

This article explains how to download the Sprinklr Mobile App and log in for the first time from your mobile device. It is intended for users across marketing, customer care, research, analytics, and leadership roles who access Sprinklr on the go.Downloading the Sprinklr Application For Android User

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Mobile Application

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Notify if the message schedule time is in the past

Creating a Draft rule lets users know when the scheduled date of a message is in the past to ensure that all messages can be scheduled on time. Once the rule is enabled, all the draft messages satisfying the condition will have the selected actions initiated on it.Example Use case shown below: An em

marketing

Draft Rules

Rule Engine

Knowledge Base Article

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Draft Rules

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Introduction to Product Insights

Sprinklr’s Product Insights helps you understand how customers feel when they interact with a product by capturing customer experience data at the point of occurrence. Sprinklr’s industry-leading artificial intelligence (AI) and natural language processing (NLP) models convert that data into insight

Insights

Knowledge Base Article

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What is Product Insights?

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Create Records

The Create Records action node enables workflows to dynamically create entities such as Profiles and Transactions as part of an automated journey. This is particularly important for Salesforce Outbound Message events, where a profile and or transaction must be created before triggering surveys or ot

Knowledge Base Article

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Setting Up Actions

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Send Custom Reminder Notification to Users / User Groups / External Users

Create a task rule to automatically send custom notification to users before the task is due. This way the task assignees can easily stay on top of tasks and ensure timely completion and you can send a customized notification as well. Users will need to set up the rule and enable it. Once the rule i

marketing

Task Rule

Send Reminder Notifications

Rule Engine

Knowledge Base Article

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Task Rules

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X as a Benchmarking source

When it comes to brands, influencers, and their audience connecting and engaging online, there's one social channel that's head and shoulders above the rest: X. This platform is the ultimate hotspot for sparking conversations, building relationships, and creating buzz. Sprinklr has access

Insights

Benchmarking

Knowledge Base Article

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Twitter

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In-App Notifications in Mobile

In-app notifications are messages or alerts displayed within a mobile application itself, rather than on the device's main notification tray or lock screen. These notifications are specifically tailored to communicate information directly to the user while they are actively engaged with the app

Service

Knowledge Base Article

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In-App Notifications

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Initialize Sprinklr Live Chat

The takeOff method initializes the Sprinklr Messenger Client SDK. This step prepares Live Chat to work based on the type of user using your app. It can be used to initialize the SDK for the following type of users: Anonymous users Authenticated users Authenticated custom users This diagram illust

Service

Knowledge Base Article

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Initialize Sprinklr Live Chat

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How to Optimize Ad Campaigns via Smart Rules in Ads Manager

- As weather affects practically every consumer’s purchase decision, do you want to capitalize on it?- When your wall floods with conversations around the star cast of your TV show, do you want to make a profit out of it?- Do you want to promote a campaign based on trending topics or themes?Sprin

marketing

Knowledge Base Article

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Ad Campaign Optimization

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Set Holiday Hours in SLA Presets

Sprinklr now allows holiday hours to be set in SLA presets and configured in the Reporting SLA Dashboard. This capability enables you to set holiday (inactive) hours without the need to reconfigure your weekly working hours. You can add as many dates to your SLA presets as desired, ensuring to give

social

Reporting - SES

Social - SES

Knowledge Base Article

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SLA monitoring

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CSAT Score on Cases

​The predicted CSAT rating measures the predicted satisfaction level of a customer based on the context of the conversation in Agent Console and Care Console. CSAT rating is AI-driven and is calculated on a scale of 1 to 100. While predicting the score, the AI model takes several features of the cus

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Knowledge Base Article

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CSAT Score on Cases

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VKontakte as a Listening Source

By adding VKontakte as a Listening source, you can listen to and learn from VKontakte data in real-time. ​VKontakte (VK), aka "Russian Facebook", is Russia's largest social media platform. VKontakte attracted millions of users around the former Soviet countries, such as Kazakhstan, Be

Insights

Knowledge Base Article

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Social Networks

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Using Appointment Nodes in Dialogue Tree

Now that you have set up slots for agent availability and linked them to an Appointment booking template, you need a way to publish it to the end user and actually set up the appointment based on the selected date and time.​Following are the appointment booking-related nodes and steps used in Dialog

Service

Knowledge Base Article

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Configuration Steps

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Pinterest Performance+ Optimization

Pinterest Performance+ combines Pinterest’s automation and AI-powered features to simplify campaign creation and boost campaigns to maximize ad impressions. In this article, you will learn how to enable Pinterest Performance+ for your Paid Initiatives in Sprinklr. You can enable Performance+ in fou

marketing

Knowledge Base Article

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Publish Pinterest Ads

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Outbound Specific Reports

​Live Campaign Performance ReportThis is a live monitoring report drafted for the Campaign Manager persona. While the campaign is marked Active, this report provides the count of Agents in each state. For the agents who are assigned to the Campaign, this report details the agent’s current activity s

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Knowledge Base Article

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Report Glossary