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Upgrade Live Chat SDK on Flutter

Upgrade to the latest version of the Live Chat SDK to take advantage of new features, enhancements, and performance improvements that enhance your app's user experience. For a complete list of changes in this release, see the release notes.Current ReleaseLive Chat SDK Current Release: 15.1.0Upg

Service

Knowledge Base Article

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Flutter

SH
What Can Cause LINE Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

marketing

Knowledge Base Article

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Troubleshooting and FAQs

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NSFW Content Blurring in Sprinklr Social

OverviewSprinklr uses advanced machine learning models to detect and manage NSFW, triggering, and objectionable content across data ingested from multiple sources. Given the wide range of incoming social media streams, there is always a possibility of sensitive content appearing in the feed. To addr

content blurring

Engagement - SES

NSFW blurring

Sprinklr Social

+3

Knowledge Base Article

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Other engagement capabilities

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Attaching Topics/Themes to Business Locations

TopicsTopics are the fundamental units to listen within Sprinklr. They are composed of queries, constructed with keywords or Keyword Lists, boolean operators, filters and sources. To understand how to create a topic in complete detail, refer to this article.ThemesA theme is a set of keywords and fil

Insights

Knowledge Base Article

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Sources

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Smart Alerts capabilities within Listening

Proactive alerts on anomalies identified by Sprinklr's AI.​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same – Listening Insights alertsProduct Insights alertsLocation Insights alertsThe key

alerting capabilities

Insights

Alerts capabilities

Smart Alerts

+1

Knowledge Base Article

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Listening Smart Alerts

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Approvals for Specific Team Members

Overview If you are a Sprinklr Administrator, you may assign mandatory approval for messages published by specific team members. Assign an Approver for Messages Published by a Specific Team Member On the Administration tab, click Settings. Click the  button to open the lef

video:no

cloud:core

marketing

Insights

+8

Knowledge Base Article

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Approval

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Icebreakers

What are Conversational Components?Conversational components are special chat features that can be set up for each WhatsApp Business phone number. They act as additional tools that can be personalized for each account, enhancing user interactions. These features offer users choices during the chat,

Service

Knowledge Base Article

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Icebreakers

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Promise Management

Business Use case Promise management involves efficiently managing promises made by the agents to the customer during a conversation. It involves tracking, measuring, and delivering on promises made to ensure that they are fulfilled.In a customer service environment, promise management can help ensu

Service

Knowledge Base Article

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Nudge Use Cases

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How to Apply Custom Fields to Ads using Paid Pre Publishing Rules

Leverage pre-publishing rules to secure your outbound publishing and automate your tasks.​Using the Pre-Publishing rules, advertisers can set certain rules on the posts/Paid Initiatives before publishing them. This capability improves the Paid Initiative configuration process through automation befo

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configuration

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About Message Briefs

Provide ideas and information with enhanced collaboration to the creative team to develop concepts for content creation.Briefs are used to help internal and creative teams develop concepts for Brands, Campaigns, Messages, and Personas. Brief Templates are created in the Brief Designer and are then a

Message Briefs

marketing

Message Briefs Usability

About Message Briefs

Knowledge Base Article

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Types of Brief Templates

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Add a Delegate in Distributed

PersonaDistributed User Use CaseDistributed users can now add delegates who can work within the Distributed platform, abiding by the permissions given by the distributed user. The delegate invited by the user to the platform can access some/all the accounts for which the Distributed user is the Acc

social

Adding a Delegate in Distributed

Delegate in Distributed

Social - SES

+2

Knowledge Base Article

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Governance (Distributed User)

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Quick Filter in Locked Mode

Quick Filters (QFs) are essential tools that help you personalize the data you view in dashboards without altering the underlying data or structure. This feature is a subset of Quick filters and explains the presence of Quick Filter in Lock Dashboad Experience. This is a user governed entity, and sh

social

Reporting - SES

Social - SES

Knowledge Base Article

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Getting started with reporting dashboard

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Reporting on Smart Alerts

You can create a report to view Smart Alerts count on messages, cases, queues, etc. To do this, you can create a Custom Metric and then create a widget with relevant metrics and dimensions.To Create a Custom MetricAdd a Custom Metric. Select Data Source as Inbound Analytics and Metric Type as Numeri

Service

Knowledge Base Article

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Module Wise Use Cases

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ICE Server Test Troubleshooting Tips

ICE (Interactive Connectivity Establishment) a framework used in real-time communications (like voice and video calls) to help devices find the best path to connect with each other. Sprinklr calls use ICE to find the best network path. STUN helps detect public IPs for direct connections, while TURN

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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ICE Server Test - Troubleshooting

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Create Quick Replies for LINE

While sending text messages to your customers on LINE, you can add quick reply buttons. The buttons appear at the bottom of the chat screen. The recipient just has to tap one of the buttons to reply. Quick Reply Types The following actions are available only for the quick reply feature. You cannot u

experience:space

article:howto

feature:digital-asset-management

social

+5

Knowledge Base Article

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LINE

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Advanced Retry Strategy

OverviewAdvanced retry strategies allow for more granular control over the retry times based on specific call outcomes and attempts. A set of conditions and actions can be defined that determine when and how often to re-dial a lead or customer in an outbound calling campaign. Hence, the system can i

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

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Create Scheduled Exports to keep your team informed

Use Sprinklr's Scheduled Exports to set up automated exports of your Listening and other reporting dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Listening, Benchmarking, and other reporting dashboards to keep your team informed. You ca

Insights

Create Scheduled Exports

Knowledge Base Article

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Scheduled Exports

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Snapchat Ads Optimization

Optimize your Snapchat Ads towards a specific action such as installing your app, watching a video, or completing a purchase with goal-based bidding. In this article, you'll learn about the Snapchat optimization goals available in Sprinklr and how to setup the optimization goals for Snapchat Ads.​En

marketing

Knowledge Base Article

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Compose Snapchat Ads

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MS SharePoint Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration MS SharePoint. Supported WebpartsContent Feeds  Recommend ContentImportance Employees c

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations

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Setting Up Survey Distribution Using Anonymous Link

With Anonymous Link Distribution, you can share your surveys through a single link while maintaining participant anonymity. This makes collecting feedback without tracking identifiable data easier and ensures unbiased responses. Additionally, you can monitor basic performance metrics like response c

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Anonymous Survey Distribution