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How to Clone Ad Entities in Ads Manager

Leverage Clone and Quick Clone options to create copies of any ad entity you want. ​Clone and Quick Clone helps to recreate and copy your existing ad entity without starting from scratch. For instance, you may have six ads running across two campaigns that are scheduled to end soon. Of those ads, yo

marketing

Knowledge Base Article

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Ad Campaign Creation

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Privacy Cloud FAQ

FAQs   The following are some of the Frequently Asked Questions of Privacy Cloud.​What is Privacy Cloud?With the General Data Protection Regulation (GDPR) coming in play in May 2018, Sprinklr created Privacy Cloud to prepare for and meet the new obligations for which these regulations create. Spri

Insights

article:howto

social

Service

Knowledge Base Article

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Privacy Guides

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Sprinklr Service: 20.10 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's l

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Golden Test Set for Scoring

The Golden Test Set feature enables users to evaluate the accuracy and effectiveness of their Smart FAQ models or AI Agent configurations through bulk testing. It provides a structured way to assess model performance against a predefined dataset, helping teams validate and refine their conversationa

Service

Knowledge Base Article

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Advanced use cases

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Broadcast an Announcement in Distributed

The announcement capability (within Sprinklr) allows system administrators to send announcements to all the users, including Distributed users within the platform. Announcements can be created to be displayed once. Administrators can also customize the end date for displaying the announcements. For

Broadcast an Announcement in Distributed

Insights

Announcement

social

+3

Knowledge Base Article

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Governance (Distributed Admin)

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Permissions related to publishing

To make sure that the new Users in your Sprinklr environment are set up with the appropriate access and capabilities to create and view messages within the Publisher, you may want to ensure that their roles are granted the right permissions. This article covers details about role-based Publishi

experience:space

Publishing - SES

article:howto

Publishing Permissions

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Knowledge Base Article

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Know More

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Create a CTA URL Template for WhatsApp Business

Your customers might hesitate to click on raw URLs that contain lengthy or obscure strings when they receive text messages. In such cases, you may prefer to send an interactive message with body text and a call-to-action (CTA) URL button. These CTA URL buttons enable you to link any URL to a button,

Service

Knowledge Base Article

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CTA URL Templates

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Macro Actions

Macros in Sprinklr are a feature that allows businesses to automate and streamline their social media management processes. Macros enable businesses to create pre-defined sets of actions that can be executed with a single click, such as responding to common customer inquiries or applying tags to mes

marketing

Insights

social

Service

Knowledge Base Article

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Macro Actions

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Navigate Across Workspace Environments

OverviewThe Sprinklr platform is designed to provide individual brands a Customer-Workspace structure. The Customer level represents your global, brand-wide entity. The Workspace-level represents local divisions, departments, or regions within that global brand entity. Each brand will have a single

Insights

article:howto

social

Service

+2

Knowledge Base Article

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Platform Modules

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Manage assets in asset manager

The Asset Manager provides a centralized repository for all media assets, documents, templates, and more. From within the Asset Manager, you can easily add assets to your environment's Asset Manager, where those assets can be permissioned, categorized, and more. From the Asset Manager, there ar

Actions in Asset Manager

DAM - SES

social

Manage assets in asset manager

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Knowledge Base Article

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Manage assets

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Boost Facebook & Instagram Organic Posts

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Boosting Facebook Posts

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Manage Tiered Approvals

The Tiered Approval section of Governance has to do with Publishing (or Paid if applicable) content from the brand’s accounts. By creating a tiered approval you are creating an approval path that a message has to go through before getting published. Once you have added an approval path within Sprink

experience:space

enable tiered approvals

Insights

release:N-A

+15

Knowledge Base Article

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Tiered Approval

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How to Optimize Ads based on Weather using Paid Rules

This article will show you an example of setting up a Rule to Activate or Pause ads based on weather conditions. For more details on using Weather conditions, see here. In this example, lets activate certain Paid Initiatives if it is Showing in London.​This examples assumes you have set up a Custom

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configurations

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About Global and Workspace Queues

In Sprinklr, Global and Workspace Queues are used to store various types of assets viewable within different Dashboards. You can think of queues as invisible folders that house these various types of assets. Queues are filled either by manually adding to them, or by use of automation via Macros, Rul

social

Knowledge Base Article

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Queue Management

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Create a column for Instagram by Media type

This article tells you about how you can select photo, video, carousel and reel as media types for an Engagement Column containing posts of an Instagram Account.StepsClick on the New Tab icon in Sprinklr. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.In the Engagement Dash

social

Knowledge Base Article

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Create an Instagram Column in Engagement Dashboard

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Product Insights Onboarding Module

The onboarding module streamlines the learning process for first-time Product Insights users and users new to the Persona App, by offering a comprehensive overview of all features and modules. Upon first-time entry into the Persona App, users are directed to this module where they can learn and quic

Insights

Knowledge Base Article

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Onboarding Module

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Hover Actions on Tasks

On hovering over a task title, we see five icons enabling us to perform quick actions related to the task.  From left to right, these five icons represent View Details, Add Sub-task, Lock Row, Add Attachment and Comment. Let's discuss each of these in detail. View Details  Clicking on the "

marketing

PM_TASK_SHEET_VIEW_2

PM_GENERIC_2

Knowledge Base Article

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Task Sheet View

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Supported Channels for Journey Facilitator

Modern customers interact with brands across multiple touchpoints, such as, emails, SMS, chat, social, messaging channels, etc. Here is a list of the channels that you can use on Sprinklr for Marketing Automation. Before You BeginBefore you begin to use any of the supported channels in your marketin

experience:space

article:howto

Marketing Automation

Supported Channels

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Knowledge Base Article

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Channel Overview

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Suggest content to publish from asset manager

Sprinklr provides you the ability to suggest assets to content creators which can be used to publish good outbound content. Once assets are suggested, users can view them in the suggestion queue column and can either publish or ignore them. Please check the article: Create a suggestion queue column

DAM - SES

Content Suggestion in Asset MAnager

social

Suggest Content to Publish from asset manager

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Knowledge Base Article

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Manage assets

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Grant access to perform specific channel actions

This article shows how to set up governance and permission for Instagram specific channel actions like publishing, reporting, engaging, etc.​Assign permission for channel actionClick the New Tab icon . Under the Sprinklr Social tab, click Owned Social Accounts within Listen.On the Account (Settings)

social

Knowledge Base Article

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Setting up Instagram in Sprinklr