Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

SH
FAQs on Smart Responses

Some of the commonly asked questions on Smart Responses are listed below:​​Which languages are supported by the Smart Response Model?The Smart Response model supports English, Spanish, French, Portuguese, Arabic, Dutch, Italian, German, Swedish, Danish, Norwegian, Urdu, Bengali, Austrian, Japanese,

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

 • 

Smart Responses

SH
Pacing Control Strategy Group FAQs

Why should I prefer a Strategy Group over a Pacing Group?It does away with any restrictions on how old Campaigns can be tagged with Strategy Group Pacing Control.You also have Automated Pacing mode as an option.It combines Pacing Group and Budget Source capability and goes beyond.What is the ke

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

RS
Modify Survey

Editing a published survey can introduce risks, such as disrupting data flow or negatively affecting the user experience. To help you manage these risks, the Survey Builder includes built-in safeguards that ensure any changes to a live survey are intentional and carefully managed. These include moda

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Modifying Survey and Version History

SH
Smart Budget Strategy Group FAQs

Can Smart Budget be applied on both Campaign and Ad Set levels?No. You will need to distribute the budget between the Ad Campaign level and Ad Set level. Once, you select a level, the other will no longer be valid for application and will show a validation error.Can Smart Bidding and Smart Budget be

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

SH
Smart Bidding Strategy Group FAQs

Will Smart Bidding work for Facebook CBO (Campaign Budget Optimization) campaigns?Yes. For Paid Initiative with CBO enabled, please ensure optimization goals are the same for all the adsets when Smart Bidding is applied.​On which level (Campaign/Ad Set/Ad) will Smart Bidding work?Bids are applied at

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

SH
Privacy Cloud FAQ

The following are some of the Frequently Asked Questions of Privacy Cloud.​What is Privacy Cloud?With the General Data Protection Regulation (GDPR) coming in play in May 2018, Sprinklr created Privacy Cloud to prepare for and meet the new obligations for which these regulations create. Sprinklr’s go

marketing

Insights

article:howto

social

+1

Knowledge Base Article

 • 

Privacy Guides

RS
How to Customise Grading Tiers in the Creative Management App?

Customizing grading tiers in your Creative Management App can enhance how you assess and manage your team’s performance. This guide will show you how to tailor these tiers to better fit your project's needs and team dynamics, ensuring more accurate evaluations.Note: If you haven't yet expl

marketing

Knowledge Base Article

 • 

Brand Creation in Creative Management App

RS
Evaluation Auto Unassignment Report

The Evaluation Auto Unassignment Report tracks evaluations that are automatically unassigned from auditors after the due date. It helps identify cases where system-assigned evaluations were unassigned due to time constraints or other factors. When you create a new widget in a reporting dashboard usi

Service

Knowledge Base Article

 • 

Detailed Report Glossary

RS
Multiple Agent Scoring

In conversations where multiple agents participate, evaluating individual contributions accurately can be challenging. To address this, Sprinklr has introduced enhancements to its AI Scoring mechanism, allowing quality managers to evaluate each agent separately with greater flexibility and precision

Service

Knowledge Base Article

 • 

AI Scoring and Insights

SH
Benchmarking metrics & dimensions glossary

Have you ever been confused about what a data point in your Benchmarking dashboard means? This article will take you through all the metrics and dimensions which are currently present in Benchmarking, what they mean, and which sources are supported by each of them.   This document is intended to pro

Insights

Benchmarking Metrics

Benchmarking Dimensions

Knowledge Base Article

 • 

Benchmarking Glossary

RS
Automatically Schedule or Delete Reminders Using Rules

You can configure rules in the Rule Engine to automatically schedule or delete reminders on messages based on specific conditions. For example, you can set up a rule to automatically schedule a reminder when a case reaches a certain status. Similarly, if a case is assigned to a new work queue before

Sprinklr Service

20.7.1

New Article

Service

Knowledge Base Article

 • 

Schedule or Delete Reminders Automatically

SH
How to Apply Google Analytics Web Analytics through Ads Composer & Ads Manager

Using Web Analytics to add parameters:- Ads ComposerAds ManagerSetup the Web Analytics based on your required Tracking paramters needs to ensure the cirrect utm parameters are being applied through Web Analytics Profile either through Account Level or Ad Level.Click the New Tab icon . Unde

marketing

Knowledge Base Article

 • 

Publishing & Optimization

RS
Styling Survey: Styling using Themes Library

Styling your surveys is now simpler and more effective with the upgraded Themes Library in the Survey Builder. This feature allows you to quickly apply pre-designed themes from the library for a polished and professional look. You can also design and save your own themes in My Themes to maintain con

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Survey Styling

RS
FAQs

Sprinklr Copilot - Capabilities for InsightsWhat is the Sprinklr Copilot feature? Powered by generative AI technology, Sprinklr Copilot swiftly provides concise and insightful responses to your queries, sourcing relevant news, blogs, and social media content from platforms such as X, Facebook, Insta

Service

Knowledge Base Article

 • 

Sprinklr AI+

SH
How to Approve Ad Campaigns and Creatives

Approval of ads and creatives is required to make them safe and appropriate for everyone. While approving Campaigns, Ad Sets, Ad Variants, and Creatives, we ensure that your ad campaigns meet the channel guidelines and restrictions before they are published. This helps you to have greater control ov

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

 • 

Common Use Cases

SH
Benchmarking and sources FAQs

The benchmarking module enables companies to compare their growth with the leading competitors in the industry using the best KPIs and metrics. These metrics cover directly available engagement values to AI-enriched metrics. Find answers to the most commonly asked questions about Benchmarking and it

Insights

Knowledge Base Article

 • 

Benchmarking FAQs

SH
Best Practices for the Adobe Ads Integration

What are Report Suites in SiteCatalyst configuration?A SiteCatalyst Report Suite generally represents a web property or a grouping of web properties. For example, a Web Property is a website, but a grouping could be multiple Apps reporting into the same rolled-up Report Suite.Where can I add the Met

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

RS
CTI Home Screen Reporting Metrics

The CTI home screen supports displaying reporting widgets directly within the interface. This enhancement allows agents to view key metrics and insights immediately upon landing on the CTI home screen, without navigating to a separate dashboard. Metrics such as case count, number of connected calls,

Platform

New Article

26.4

Sprinklr Platform

Knowledge Base Article

 • 

CTI Home Screen Reporting

RS
Automated Ads: Activity Log Enhancement​

Automated Ads Activity Log feature enhances your ability to track and audit changes made to Automated Ads campaigns and feed data within Sprinklr. ​This feature provides a comprehensive audit trail, distinguishing between dynamic and static changes, which aids in diagnostics and ensures transparency

marketing

Knowledge Base Article

 • 

Advanced Use Cases

SH
Exploring Quality Management Persona

Setting up Quality Management PersonaHyperspace Mode Under Profile, enable Hyperspace. Under Sprinklr Service in the launchpad, click on Quality Manager Persona App.​Note: In case the Quality Manager app is inaccessible via the launchpad, Open All Settings, under Manage Customer -> Persona Apps M

Service

Knowledge Base Article

 • 

Getting Started with Quality Management