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X Post & Poll Insights

You can leverage X insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels, and live videos that you've created to see how each one performed and how

social

Knowledge Base Article

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Report on X activities

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Auto Translation of Messages in Case Stream

Care Console automatically translates customer messages, allowing agents to interact with their customers in their native language. In Care Console, you can view the auto-translated messages in the language of the logged-in user.​For example, English agents will be able to read and respond to Spanis

26.1

Sprinklr Service

Service

26.1.1

+1

Knowledge Base Article

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Publishing Functionalities

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Refine your brand research using Search Operators in Listening advanced queries

More granular and specific mentions can be pulled with Search Operators in Advanced Queries, for your targeted research.​Sprinklr’s search operators (also known as advance operators) such as message, title, language, author, country, etc. (see the complete list here) can be used across Topics, Theme

Advanced operators

Insights

search operators

Knowledge Base Article

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FAQs and Advanced Use-cases

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Paid Rule Keyword Lists

You can leverage the Paid Rule Engine to automate the tagging of Ad Variants based on Keyword Lists. Keyword Lists allow you to quickly and easily create a frequently used set of keywords or phrases and use them in Rules, saving time and reducing the possibility for any manual error.For any queries,

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Paid Rule Properties

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Understanding CFM (Survey) Metrics and Dimensions

This article explains the placement and purpose of each CFM analytics dimension and metric used for data visualization and filtering. It also offers guidance on two key features: the Standard Analytics Feed, an automatically generated report that streamlines survey analysis with AI-driven insights l

Sprinklr Insights

26.1

Insights

20.10

+2

Knowledge Base Article

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Metrics and Dimension

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Create Audience Segments using X Firehose

Filter a segment of the audience by sentiment while targeting an audience in Segment Manager. Sprinklr has access to the entire X Firehose, which is a stream of user activities from X. This means that every tweet, favorite, and retweet is logged in Sprinklr. All of the unstructured data, like tweet

marketing

Knowledge Base Article

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Twitter Advanced Capabilities

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Add a WeChat Account

Adding a WeChat account in Sprinklr allows your team to engage, publish, report, and monitor your brand's WeChat account from the Sprinklr platform.​To Generate AppID and AppSecret Key On the WeChat Public Platform website, log in with your WeChat credentials.On the lef

Service

Knowledge Base Article

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Add Account

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Ad Comment Moderation Overview

Automate comment moderation and management workflow to analyze conversations proactively, trigger timely responses and eliminate unwanted comments.​Ads on Social Media bring in different types of comments from various people, and Sprinklr can help you see the comments across multiple channels and Pa

marketing

Ad Comment Moderation

Advertising

Knowledge Base Article

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Overview

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Types of Audience Insights Reports

Use Sprinklr's Audience Insights Reports to understand your audience's interests, affinities, top themes of conversations, and top influencers. Sprinklr’s Audience Insights can be used to generate insights on your target audience of interest. Depending on your use cases, you can create th

Types of Audience Insights Reports

Insights

Knowledge Base Article

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Types of Audience Insights Reports

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YouTube Capabilities and Limitations

In this article, we will cover the capabilities and limitations of YouTube within the Sprinklr platform.Publishing CapabilitiesFunctionality Sprinklr SupportedNoteFor details on media recommendations, see YouTube Media Recommendations.​Publish videos​Yes Publish ShortsYesAdd info cards to videosNoAP

social

Knowledge Base Article

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Know More

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Benchmarking metrics & dimensions glossary

Have you ever been confused about what a data point in your Benchmarking dashboard means? This article will take you through all the metrics and dimensions which are currently present in Benchmarking, what they mean, and which sources are supported by each of them.   This document is intended to pro

Insights

Benchmarking Metrics

Benchmarking Dimensions

Knowledge Base Article

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Benchmarking Glossary

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Project and Task Governance

Platform Governance now centrally manages Project and Task creation/editing permissions, ensuring consistent access control across project and content management workflows. To create or view Projects and Tasks within a Portfolio/Project, users must have:Permissions at the Global or Workspace level,

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Sharing and Access

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Bot Message Feedback in Live Chat

The Bot Message Feedback feature enables users to provide real-time reactions to individual bot messages using intuitive thumbs-up (like) and thumbs-down(dislike) icons. This feedback is stored at the message level and integrated into reporting dashboards, allowing brands to assess sentiment, identi

Sprinklr Service

20.7.1

20.10

Service

+1

Knowledge Base Article

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User feedback on bot messages

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PII Masking and Data Protection

The Personally Identifiable Information (PII) Masking in Sprinklr refers to the process of identifying and securing sensitive personal information with the platform to ensure compliance with data privacy regulations (like GDPR, CCPA) and protect user data from unauthorized access.​It involves hiding

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Masking Templates

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How to Create Automated Ad Campaigns in Sprinklr

Automated Campaigns in Sprinklr offer a revolutionary way to manage and deploy social ads, enhancing efficiency and collaboration for streamlined campaign creation and management. Seamlessly integrated with Google Sheets, this feature simplifies the process while providing comprehensive control over

Automated Ads

marketing

Knowledge Base Article

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Create & Manage Campaigns at Scale

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Welcome Guide for Admin

The role of administrators is crucial in ensuring smooth operations and fostering a positive environment. Community administrators play a pivotal role in managing and nurturing communities, acting as the backbone of these digital spaces. This article delves into the key responsibilities and signific

Service

Knowledge Base Article

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Setting up Community

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Metrics and Dimensions supported in Listening

Understanding and analyzing metrics and dimensions in Social Listening is crucial for deriving actionable insights and making informed decisions. By measuring important metrics and leveraging relevant dimensions, you can evaluate your listening efforts effectively and optimize your strategies for be

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Metrics & Dimensions

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Brief Sections: Actions

OverviewSections allow you to better organize your Briefs and add elements like text, numbered or bulleted lists, media assets, tables and custom fields. Brief sections can be cloned, locked, reordered or deleted. You can also add padding, margins and borders to Brief sections. Clone Brief SectionsH

marketing

Brief

Knowledge Base Article

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Brief Template Components

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Esendex Account Addition

Esendex has been integrated into Sprinklr as an SMS channel, enabling the sending and receiving of text messages seamlessly within the platform.Note: Please raise a support ticket at tickets@sprinklr.com to receive the wehbook URLs for enabling publishing and grabbing support in Sprinklr for an esen

Service

Knowledge Base Article

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Esendex

RS
Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.2 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.2 release introduces a range of exciting new capabilities to enhance integration flexibility and security and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)