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Use or Edit Data Presets in Display

In Presentations (Display), data presets are quick saved filter configurations that you can access at any time. If you need to apply the same filters to multiple widgets in your slides (scenes) you can easily leverage the data presets to efficiently streamline and set up your work, without having to

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Viewing Sentiment on Outbound Posts and Inbound Messages

OverviewThe sentiment feature helps you understand how your brand is resonating with your audience, offering an opportunity to improve the overall user experience. It provides insights into public perception by showing how people feel about your brand. In cases where language may be ambiguous, such

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Golden Test Set for Scoring

The Golden Test Set feature enables users to evaluate the accuracy and effectiveness of their Smart FAQ models or AI Agent configurations through bulk testing. It provides a structured way to assess model performance against a predefined dataset, helping teams validate and refine their conversationa

Service

Knowledge Base Article

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Advanced use cases

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Broadcast an Announcement in Distributed

The announcement capability (within Sprinklr) allows system administrators to send announcements to all the users, including Distributed users within the platform. Announcements can be created to be displayed once. Administrators can also customize the end date for displaying the announcements. For

Broadcast an Announcement in Distributed

Insights

Announcement

social

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Knowledge Base Article

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Governance (Distributed Admin)

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Permissions related to publishing

To make sure that the new Users in your Sprinklr environment are set up with the appropriate access and capabilities to create and view messages within the Publisher, you may want to ensure that their roles are granted the right permissions. This article covers details about role-based Publishi

experience:space

Publishing - SES

article:howto

Publishing Permissions

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Knowledge Base Article

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Know More

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Create a CTA URL Template for WhatsApp Business

Your customers might hesitate to click on raw URLs that contain lengthy or obscure strings when they receive text messages. In such cases, you may prefer to send an interactive message with body text and a call-to-action (CTA) URL button. These CTA URL buttons enable you to link any URL to a button,

Service

Knowledge Base Article

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CTA URL Templates

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Macro Actions

Macros in Sprinklr are a feature that allows businesses to automate and streamline their social media management processes. Macros enable businesses to create pre-defined sets of actions that can be executed with a single click, such as responding to common customer inquiries or applying tags to mes

marketing

Insights

social

Service

Knowledge Base Article

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Macro Actions

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Privacy Cloud FAQ

FAQs   The following are some of the Frequently Asked Questions of Privacy Cloud.​What is Privacy Cloud?With the General Data Protection Regulation (GDPR) coming in play in May 2018, Sprinklr created Privacy Cloud to prepare for and meet the new obligations for which these regulations create. Spri

Insights

article:howto

social

Service

Knowledge Base Article

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Privacy Guides

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Schedule Conformance Report

The Schedule Conformance Report provides details to the workforce managers to track agents' compliance with their activities during their daily shifts.When you create a new widget in a reporting dashboard using the Workforce Management data source, the Schedule Conformance Report appears under

Service

Knowledge Base Article

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Detailed Report Glossary

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Survey Response Details Report (Separate Dimension)

The Survey Response Details Report (Separate Dimension) provides comprehensive details of customer responses to survey questions. It includes basic information about the associated Case, such as sentiment, agent details, and last message details. Each question is presented as a separate Dimension, w

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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Navigate Across Workspace Environments

OverviewThe Sprinklr platform is designed to provide individual brands a Customer-Workspace structure. The Customer level represents your global, brand-wide entity. The Workspace-level represents local divisions, departments, or regions within that global brand entity. Each brand will have a single

Insights

article:howto

social

Service

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Knowledge Base Article

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Platform Modules

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Clone Topics and Topic Groups to save time

By cloning Topics and Topic Groups you can make exact copies of existing Topic and Topic Groups, and make tailored customizations.Cloning of topic and topic groups is the ability to make exact copies of existing Topic and Topic Groups. The specific configuration settings copied from the originals in

Insights

Knowledge Base Article

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Topic Management

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Standard Metrics Configuration

Allowing partners to configure Sprinklr standard metrics according to their social strategies. Workspace-level ConfigurationWorkspace-level configuration is now enabled, allowing you to define Sprinklr common metrics in their own way, using custom formulas. Since the definitions of basic social medi

Sprinklr Service

social

Reporting - SES

Social - SES

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Knowledge Base Article

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Advanced Features

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Create Smart Alerts for a Benchmarking use case

Let us dive into a sample use case corresponding to the Benchmarking module and see how a Smart Alert is configured for the same.As a Brand Manager of your firm’s social media, you want to get alerted –On your brand's Facebook, Twitter, and Instagram accounts.On posts that have the media type a

Insights

Knowledge Base Article

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Benchmarking Use Case

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Standard Inbound Extract Reporting

The inbound report provides the validation on all the inbound calls/cases observed at the Agent, Case, and Campaign level interactions.User Persona: Managerial LevelUnique Customer ExtractThis report provides the overall Call count & time stats for all the calls received from every customer. Eac

Care Reporting

Service

Knowledge Base Article

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Standard Inbound Voice Dashboards

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Create a Haptik Column

After the Haptik account is added, you will be able to pull in all your native Haptik Conversations. In the Engagement Dashboard, Sprinklr offers two Haptik column types that can be added to the dashboard. These columns differ by the message type displayed. Haptik Inbox column will include brand and

social

Knowledge Base Article

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Haptik

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Re-Add an Account

In this article, we talk about how to re-add your accounts to Sprinklr which were deactivated due to token expiry. Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social a

social

Knowledge Base Article

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Manage Accounts

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Use Adobe Express in Distributed

With the integration of Adobe Express editor within the Distributed platform, you can now edit images not only in the Asset Manager, but also directly while publishing. After the changes are made in the Adobe Editor, you can save the updated asset as a new one or save the as an updated asset.Note: T

Use Adobe Express in Quick Publisher in Distributed

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Use Adobe Express in Asset Manager in Distributed

Social - SES

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Knowledge Base Article

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Assets (Distributed Admin)

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Account Addition Processes for Channels

As a part of Sprinklr's 19.2 Release, we have revamped the account addition process to enhance intuitiveness and simplify the procedure for you. To smoothen the account addition process, we have incorporated guides directly into the fields in the interface that you go through when you try to ad

social

Knowledge Base Article

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Channels

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X (Twitter) Asset Templates

Before you startYou can find the Twitter API documentation for direct messages on this link. 1. Quick ReplyIntroduction:Quick replies let businesses prompt people with simple, guided ways to reply to a Direct Message, by choosing from a list of options or prompts to enter specific text values. Steps

Service

Knowledge Base Article

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Service Channels