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Survey Reporting Glossary

You can create reporting widgets using survey-specific metrics and dimensions that let you configure your view of customer feedback data.Survey SummarySurvey Sent CountSurvey Sent Count is the total number of surveys triggered. It can be used with Survey Status dimension which shall let us know the

Surveys

Care Reporting

Service

Knowledge Base Article

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Survey Reporting

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How to Create an Audience Group

Creating an Audience Group provides you with a new way of grouping the audience assets as individual groups and also using them in your ad creation and ad reporting process. This will allow you to improve your campaign workflow through easier campaign creation and improved visibility into audience p

marketing

Knowledge Base Article

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Create Audience Group

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Overview of Advocate State Transitions & Workflows 

Advocate State Transitions and Workflow in an advocacy program refer to the various stages and actions that advocates go through after onboarding the platform and during their engagement with the program. Importance:  These state transitions and workflow help program administrators track and manage

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Advocacy User Management

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Lead and Lead Events

The process of gathering and analyzing accurate data from various sources to find answers to research problems, trends and probabilities, etc., to evaluate possible outcomes is known as Data Collection. Data ingested in the platform can be used to create either leads or lead events.Lead EventA lead

Importing Profiles

Service

Knowledge Base Article

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Connectors in Data Collection

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Frequently Asked Questions

​I am not able to see the “My Requests” dashboard. What should I do?Make sure you have “Standard Dashboard” permission assigned to your role.How can I edit/delete the requests I raised?Make sure you have “edit” and “delete” permissions under the Requests category. Go to the My Requests dashboard,

social

Request Forms

FAQs

Requests

Knowledge Base Article

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Troubleshooting & FAQs

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Why Social Accounts Disconnect in Sprinklr?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

social

Knowledge Base Article

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Channels

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Ads Creative Library Overview

In the highly competitive landscape of social media advertising, brands and advertisers are constantly seeking innovative ways to stand out from the crowd. This has led to the development of a wide variety of creative units that are not typically available to organic publishers. However, managing an

marketing

Knowledge Base Article

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Ads Creative Library (Overview)

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X Pixels

If you're running ad campaigns on X, conversion tracking is an important tool that can help you track and measure your return on investment. With conversion tracking, you can monitor the actions that people take after viewing or engaging with your ads on X.By setting up conversion events, you c

marketing

Knowledge Base Article

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Twitter Pixel

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Sprinklr Social: 19.11.1 Capabilities and Enhancements

Sprinklr Social's latest 19.11.1 Patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Social's latest release:Sprinklr SocialSprinklr Mark

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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UTM Manager

What is UTM? UTM refers to "Urchin Tracking Module" parameters. UTM parameters are tags added to URLs in order to track the source, medium, campaign, and other relevant information about a link's origin and the context in which it's being clicked.   UTM parameters are used in digit

marketing

Publishing - SES

Social - SES

UTM Manager

Knowledge Base Article

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Web Analytics

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Use Cases for Stats Import

SUMMARYThis article covers use cases of stat import and its value.PersonaAds Media Manager and Insights Analyst wants to be able to see all data in one place to analyze which ads are performing wellAds Media Manager and Insights Analyst wants to be able to identify the lifetime value of a userAds Me

marketing

Knowledge Base Article

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Getting Started

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Video Call Quality Management

OverviewThe feature introduces enhanced value to video calls between agents and customers by extracting valuable insights. When engaged in video calls, a transcript gets generated. This transcript is then analyzed by an AI model, yielding valuable insights that can be utilized by agents. Video calls

Sprinklr Live Chat

Service

Knowledge Base Article

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Additional Features

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Boost Organic X Posts

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

Knowledge Base Article

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Boost Organic Twitter Posts

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Sprinklr Service: 19.11 Capabilities and Enhancements

Sprinklr Service's latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Service's latest release:Knowledge BaseThe followi

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.7 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.7 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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Project Tabs in Production Dashboard

The Production Dashboards in Sprinklr now include project tabs, designed to enhance project visibility across portfolios. You can add project tabs to your dashboard, allowing you to manage and track projects across multiple portfolios in one place. This article explains how to add and edit project t

marketing

Knowledge Base Article

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Tabs Configuration

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Survey Response Overview

The Responses tab in Sprinklr Surveys serves as a centralized hub for all collected survey data. Displayed in a clear tabular format, it enables users to easily view and analyze individual responses. Each row corresponds to a single response and includes key information such as the response ID, dist

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Response

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Sprinklr Social: Patch Changes (18.5.2)

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

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v18.5.2 (July)

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Export Contact Driver

You can export specific versions of a Contact Driver Model to download and review model definitions outside the platform. This capability supports governance, audits, reviews, and offline analysis of Contact Driver configurations. The export process is available from multiple entry points and works

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Creating Contact Driver Models

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Set Priority to your Requests

Create a request rule to automatically categorize your requests based on the type of request. This way you can ensure that all the high priority requests are never deprioritised. You can also group requests based on priority or filter them as necessary in production dashboards. Once the rule is enab

marketing

Rule Engine

Requests

Knowledge Base Article

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Request Rules